| Support you may find useful if you have a disability or a physical or mental health condition |
| Accessing cash |
- We have talking ATMs, ATM withdrawal limits, large M&S Passes and touch ID options to help ensure that you maintain access to your money.
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| Using your account |
- We have a variety of options, including chip & signature cards, to make using your account easier.
- We also have help and guidance for customers living with dementia, to help them manage their finances.
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| Accessing information |
- We offer documents in Braille, large-print and audio, as well as reader-compatible internet banking screens, so you can continue managing your account in a way that works for you.
- You can nominate a trusted family member or close friend to help support your financial decisions and manage your account where a Power of Attorney or Third party mandate is in place.
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| Allowing someone else to help you use your account |
- You can nominate a trusted family member or close friend to help support your financial decisions and manage your account where a Power of Attorney or Third party mandate is in place.
- You can contact us in a way that suits you, including through internet banking, by phone or by visiting us in branch.
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| Ways to interact with us |
- You can contact us in a way that suits you, including through internet banking, by phone or by visiting us in branch.
- We offer British Sign Language (BSL) interpretation from your home, connecting you to a qualified interpreter. We can also arrange for an interpreter to attend your branch appointment free of charge.
- Alternatively, our text phone service allows you to speak to a customer advisor without the need for a third party translator.
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