Support and information can be found on our Covid-19 support page.

To help assist you at peak times, we have updated our telephony opening times, please only call if it is urgent, so we can help those most in need. Please view our contact us page for our current opening times.

We're introducing an NHS and emergency services banking hour, from 6-7pm every day. We'd ask that customers avoid calling us for their routine banking needs during this time.

M&S Premium Current Account with insurance

The M&S Premium Current Account with insurance is no longer on sale.

If you are an existing M&S Premium Current Account with insurance customer, your account benefits are the same as the M&S Premium Current Account and also includes worldwide multi-trip family travel insurance.

If you have any queries regarding your account or travel insurance you can call us on 0345 900 0900.

M&S Banking Terms and Conditions and insurance policy document can be found below:

M&S Banking Terms and Conditions

M&S Banking Made Easy

M&S Premium Current Account with Travel Insurance Fee Information Document

Glossary of Terms

M&S Premium Current Account Travel Insurance summary of benefits

M&S Premium Current Account Travel Insurance policy document

M&S Premium Current Account with Travel Insurance – Coronavirus FAQs

Flybe Administration FAQs

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Worldwide multi-trip family travel insurance cover is provided for customers aged under 70. M&S Premium Current Account travel insurance is underwritten by Aviva Insurance Limited. Terms, conditions, exclusions and limitations apply.

Travel insurance – claims

Please have your policy number to hand when you call.

If your claim does not require urgent medical attention you can make a claim online. Please have the following information ready before you start your online claim:

  • Your personal details, plus anyone else claiming on this policy.
  • Details about your trip, for example, date of travel and airline (if it’s relevant).
  • Your bank account details so that we can settle your claims as soon as a decision is made.

You can also make a claim if you do not require urgent medical attention by calling 0800 051 2619 or +44 (0)160 360 3042 if you’re calling from abroad.

Lines are open 24 hours a day, 365 days a year

For emergency medical assistance 24 hours a day, 7 days a week, please call: 0800 051 3483 or +44 (0)160 360 3371 if you’re calling from abroad.