Useful information

Online security and how to protect yourself from fraud and scams

If you think you've been a victim of fraud, act promptly.

If you have M&S Bank card, call 0345 900 0900. Also, let any other credit providers know straightaway.

Report suspicious emails or websites claiming to be M&S Bank

If you receive an email you believe to be suspicious, claiming to be from M&S Bank, or find a suspicious website purporting to be M&S Bank, do not click any links or open any attachments. Simply forward the email or URL to and we will investigate, and take the appropriate steps.

If you believe that you have shared confidential information either online or by telephone, or might be a victim of crime, such as a scam or cybercrime, please report this separately to your bank or card provider and Action Fraud. If you are an M&S Bank customer, please call the number on the back of your card. The phishing email address is not designed for reporting acts of financial crime.

The following websites explain more about online security and how to protect yourself from fraud and scams. These are external sites and, as such, we have no control over their content.

Take5 Take Five offers straightforward advice to help everyone in the UK protect themselves against financial fraud.

Cyber Aware Cyber Aware is a government campaign designed to help you learn how to protect yourself online.

Action Fraud The UK’s national fraud and cyber-crime reporting centre. This site provides information on the different types of fraud and cyber-crime as well as tips on how you can avoid becoming a victim.

Financial Fraud Action Information and advice to help protect yourself from fraud.

Get Safe Online This site has been developed by the UK Government, police and various industry bodies. It offers advice on staying safe online, protecting your computer and your personal information.

Stay Safe Online Tips and resources to help protect individuals, devices, businesses, employees and customers from online attacks.

CIFAS The UK’s Fraud Prevention Service which offers 'Protective Registration' to individuals who have fallen victim to, or are at risk of, identity theft.

Age UK a charity dedicated to supporting the elderly, including information and advice to help you spot and avoid the latest scams targeting our money.