Get personalised financial support
If you've missed a bill or payment, or think you might do soon, let us know as soon as you can. Answer a few questions on our income and expenditure assessment to give us a better idea of your current financial situation. This can help us to give you personalised support, no matter what financial difficulty you might be experiencing.
What to expect
We've teamed up with consents.online to give you
a safe and secure way to tell us about your income and expenditure. It should only take 10 to 15
minutes
to complete and it won't impact your credit rating.
We'll ask you for:
- basic information about yourself
- your current employment status
- your current monthly income and outgoings – such as your salary and mortgage payments or rent
Who can complete the income and expenditure assessment?
If you're the main cardholder, you can get personalised support.
Fill in the income and expenditure assessment
You will need to answer a few questions to let us know what you're going through. You'll only need to complete this form once, even if you hold multiple products.
What happens next?
Once you've submitted the form, we'll contact you via email within 3 working days to let you know the outcome of your assessment. Please ensure the email address you provide us with is correct and up to date. This may include further tailored support online, or ask you to contact one of our friendly team, who'll be able to use the information you've already provided to work out the best options for you. Just so you know, some of the solutions we offer may impact your credit rating, but we'll let you know if this is the case.
