Flybe information for M&S Bank customers

Flybe

Flybe has announced it has gone into administration as of the 05 March 2020.

Up to date information is available on the CAA website. Customers impacted should also check the Flybe website.

M&S Travel Insurance Customers

We recommend that customers who have bookings with Flybe visit the Flybe website(opens in a new window) for advice.

You can also view our Flybe administration FAQs.

M&S Travel Insurance customers who need assistance should contact us on 0800 051 4780, or +44 160 360 3783 from overseas.

M&S Premium Current Account customers who need assistance can contact us on 0800 051 2619 or +44 (0)160 360 3042.

M&S Credit Card customers:

Customers should follow guidance issued by the Civil Aviation Authority in the first instance.

M&S Credit Card customers affected by the news that Flybe has ceased trading can contact us by using one of our online forms to start your claim. Please download and print a form and attach paper documentation to return by post. M&S Credit Card customers can also contact us via the secure message functionality in their online banking account or via telephone on 0345 900 0900.

M&S Debit Card customers:

Customers should follow guidance issued by the Civil Aviation Authority in the first instance.

M&S current account customers affected by the news that Flybe has ceased trading can contact us using the secure message functionality in their online banking account or via telephone on 0345 900 0900.

Beware of fraudsters:

Please be aware that criminals could attempt to scam people into revealing personal and financial information under the guise of assisting with refunds. This could include posing as an employee of the collapsed company, asking for bank account details to process refunds quicker or offering to assist with the aftermath of the collapse.

We would encourage customers to be extra vigilant and wary of any correspondence (e-mails, text messages, letters, phone calls or direct messages via social media) that may be offering assistance in reclaiming a refund. If you are unsure about the identity of anyone that has contacted you – please Take Five to Stop Fraud.