Hello and welcome to the M&S Banking App.
In this video we'll show you how to get started with the M&S Banking App.
It's a quick and easy way to keep tabs on your account(s) when you're on the go and is a
way to generate a unique security code to access your Internet Banking account using the Digital
Ok, let's start.
Once you've downloaded the app, open it and you'll see that there's a 3 step process to set up
Digital M&S PASS.
First, enter your Internet Banking username and tap 'Continue'.
Next, you need to verify it's you. You can do this using your mobile phone, or by using a
M&S PASS, which is a small calculator-like device that you may have if you're an M&S
Choose the method that best suits you.
If you select 'Password and activation code via SMS', tap 'Continue', then enter your Internet
Banking password and tap 'Continue'. On the next screen, tap 'Send activation code'.
You should receive a text from us with your activation code.
Input this code on the next screen and you're now ready to create your Digital M&S PASS PIN.
use this PIN to sign into the app in future and also to generate a sign-in code for Internet
Alternatively, if you have a physical M&S PASS and want to use this to receive your
then select 'Physical M&S PASS' on the verification screen and tap 'Continue'. You'll need
your physical M&S PASS to generate an activation code.
To do this, press and hold down the green button in the bottom right hand corner for 2 seconds to
turn on your M&S PASS and enter your PIN. Press the green button again and this will
Input this code and you're now ready to create your Digital M&S PASS PIN. You'll use this PIN
in to the M&S Banking App in future and also to generate a sign-in code for Internet
Once you've set up your Digital M&S PASS PIN, the next time you sign in, you can enable face
fingerprint recognition if supported by your device, which will make signing in even easier.
Thank you for watching.
We hope you found this video guide helpful.