Your security and protection
Our Digital M&S PASS
Our Digital M&S PASS gives you added protection when you're using mobile banking. It also
generate unique security codes, which only you have access to, to sign in to Internet Banking
certain transactions. This is known as two factor authentication, and adds an extra layer of
when you use our digital banking services.
Find out more
about the M&S PASS
Find out more
when banking online
Sign in with your fingerprint or face
Your fingerprint and face are excellent security devices; no two are exactly the same and you've
always got them with you! Your device will need to be enabled with face or fingerprint
recognition (if available), and be compatible with the M&S Banking App. We recommend that you
use the most up-to-date operating system.
Frequently asked questions
I've forgotten my Digital M&S PASS PIN. How
You can unlock your Digital M&S PASS PIN by completing the following steps;
- Step one: Select 'Reset PIN'
- Step two: Enter your password
- Step three: An activation code will be sent via SMS
- Step four: After entering your activation code, you will be asked to set up a new Digital
M&S PASS PIN number
Can I have the mobile app on more than one mobile
Yes, you can download and use the M&S Banking App on up to three different mobile devices.
I am selling my device, what do I need to do?
Sign in to the mobile app and then you are able to remove the device by selecting ‘More’, ‘Manage
devices’ and then tapping on the device you’re selling.
I’ve got a new phone/device, how do I set it up?
You are able to have the app on up to three devices. If you have the app on less than three
devices you simply need to download the M&S Banking App on your new device. If you no longer
intend to use your previous device, you should remove it by selecting ‘More’, ‘Manage devices’
and then tap on the device you want to remove.
I already have the M&S Banking App on three devices,
how do I change one of them to add a new one?
If you already have the M&S Banking App on three devices you will need to sign into one of those
devices and remove one (by selecting ‘More’, ‘Manage devices’ and tapping on the device you want
to remove). You can now set up the app on your new device.
What if my device is lost or stolen?
- Call us as soon as possible on 0345 600 5860
your mobile device is lost or stolen and we can temporarily suspend your account access. If
you need to call outside our usual opening hours (8am-8pm), select the option to speak to
our lost and stolen card support team. You
be responsible for unauthorised payments made from your accounts if you haven't kept your
or tablet, and your security details, safe.
- If you've downloaded the mobile app on more than one device, you can also sign in to the app
using one of your other devices and remove the app from the lost device by using the 'Manage
devices' option within 'More'.
Can I use the same services as Internet Banking on
No, the M&S Banking App allows you to check the balances on most accounts you hold with
You can also see the last 3 months' transactions on your M&S current account, M&S
Card and if
you hold them, your Monthly Saver and Everyday Savings Account (up to a maximum of 300
transactions). Additionally, you can make payments and transfers from your M&S current
payees that you have paid before using Internet Banking.
Also, you are able to view your credit card statements back to July 2018. If you hold a current
account, statements can be viewed back to October 2018.
I've forgotten my username, password, or security
How can I change them?
Visit our 'Forgotten
details' page for instructions on how to reset your sign-in details.
How do I activate my M&S Credit Card within the app?
Visit our Activating your card page for instructions on how to activate your M&S Credit Card via our app.
How do I enable fingerprint or face recognition in the M&S Banking App?
If you’re new to M&S Bank, you can enable your fingerprint or face recognition when you’re setting up the M&S Banking App.
If you’re an existing M&S Banking App user, you can enable/disable your fingerprint or face recognition by going to the ‘More’ section and selecting ‘Manage security’.
If I have someone else's fingerprint or face stored on my device, will they be able to sign in to the app?
Yes. If someone can use their fingerprint or face to unlock your device, they'll also be able to access your accounts on our app. You should only enable fingerprint or face recognition if you're the only person who has registered them on your device. You can add or remove these in your device settings.