The M&S Banking App is available on compatible devices from
either the App Store (for Apple devices) or Google Play (for Android devices)
The benefits of Mobile Banking
With the M&S Banking App you can carry out your day to day banking in the palm of your hand for your
current account, credit card or Everyday Savings Account.
Here are just a few of the highlights of our banking app
Quickly view your statements, balances and transactions. Sign in
with your finger print or
face on compatible devices
Make payments to your M&S Credit Card using a debit card
Simple and Secure
Sign in with face or fingerprint recognition on compatible devices.
Chat with us
Use our secure 'Chat with us' feature to get in touch with account specific queries, at a
time convenient to you.
The M&S Banking App is currently compatible with:
Apple iPhone, iPad, iPad Mini, iPod Touch devices running operating system version 12.2 and
higher. You should always make sure that you are using the most up-to-date operating system that
your device can support. The following devices should be able to run iOS 12.2, and the M&S
iPhone 5s and subsequent models
iPod touch gen 6 and gen 7
iPad gen 5 and subsequent models, iPad mini 2 and subsequent models, all iPad Air and iPad
The app is currently also compatible with Android mobile and tablet devices running operating
system version 6.0 and higher. Again, we recommend you also use the most up to date operating
system your device can support.
Before you set up the M&S Banking App, firstly please ensure that:
You are registered for Internet Banking – you’ll need to use your
Internet Banking username and password. If you’ve forgotten these details, please visit
our ‘Forgotten details’ page for instructions on how to
We have a mobile phone number for you – as you’ll be sent an activation code by text
If you have a physical M&S PASS, you can choose to use this to generate an activation code
instead of entering your Internet Banking password and receiving a text message. Once the app is
set up, the physical M&S PASS will no longer work.
Download the app from the App Store or Google Play and follow the simple steps to get set up. The app
comes with an additional layer of security called a Digital M&S PASS. You’ll set up your
Digital M&S PASS PIN – this is the code you’ll use to sign into the app, and also to
generate a sign-in code for Internet Banking.
Once you've set up your Digital M&S PASS PIN, the next time you sign in, you can also enable face or
fingerprint recognition, which will make signing in even easier (available on compatible devices).
What's new... keep up to date with our latest app updates
Our Digital M&S PASS gives you added protection when you're using mobile banking. It also
generate unique security codes, which only you have access to, to sign in to Internet Banking
certain transactions. This is known as two factor authentication, and adds an extra layer of
when you use our digital banking services.
Your fingerprint and face are excellent security devices; no two are exactly the same and you've
always got them with you! Your device will need to be enabled with face or fingerprint
recognition (if available), and be compatible with the M&S Banking App. We recommend that you
use the most up-to-date operating system.
I've forgotten my Digital M&S PASS PIN. How
You can unlock your Digital M&S PASS PIN by completing the following steps;
Step one: Select 'Reset PIN'
Step two: Enter your password
Step three: An activation code will be sent via SMS
Step four: After entering your activation code, you will be asked to set up a new Digital
M&S PASS PIN number
Can I have the mobile app on more than one mobile
Yes, you can download and use the M&S Banking App on up to three different mobile devices.
I am selling my device, what do I need to do?
Sign in to the mobile app and then you are able to remove the device by selecting ‘More’, ‘Manage
devices’ and then tapping on the device you’re selling.
I’ve got a new phone/device, how do I set it up?
You are able to have the app on up to three devices. If you have the app on less than three
devices you simply need to download the M&S Banking App on your new device. If you no longer
intend to use your previous device, you should remove it by selecting ‘More’, ‘Manage devices’
and then tap on the device you want to remove.
I already have the M&S Banking App on three devices,
how do I change one of them to add a new one?
If you already have the M&S Banking App on three devices you will need to sign into one of those
devices and remove one (by selecting ‘More’, ‘Manage devices’ and tapping on the device you want
to remove). You can now set up the app on your new device.
What if my device is lost or stolen?
Call us as soon as possible on 0345 600 5860
your mobile device is lost or stolen and we can temporarily suspend your account access. If
you need to call outside our usual opening hours (8am-8pm), select the option to speak to
our lost and stolen card support team. You
be responsible for unauthorised payments made from your accounts if you haven't kept your
or tablet, and your security details, safe.
If you've downloaded the mobile app on more than one device, you can also sign in to the app
using one of your other devices and remove the app from the lost device by using the 'Manage
devices' option within 'More'.
Can I use the same services as Internet Banking on
No, the M&S Banking App allows you to check the balances on most accounts you hold with
You can also see the last 3 months' transactions on your M&S current account, M&S
Card and if
you hold them, your Monthly Saver and Everyday Savings Account (up to a maximum of 300
transactions). Additionally, you can make payments and transfers from your M&S current
payees that you have paid before using Internet Banking.
Also, you are able to view your credit card statements back to July 2018. If you hold a current
account, statements can be viewed back to October 2018.
I've forgotten my username, password, or security
How can I change them?
Visit our 'Forgotten
details' page for instructions on how to reset your sign-in details.
Apple, iPhone, iPod touch, iPad, iPad mini, iPad Air and
iPad Pro are trademarks of Apple Inc., registered in the US and other countries. App Store
is a service mark of Apple Inc. Android is a trademark of Google LLC.