We’ll send you a reminder before your current policy expires. This will explain what you need to do
to renew your car insurance with M&S Bank for another year. In most cases we’ll renew your
cover automatically, unless you tell us not to. If you need to change your policy before you renew it,
our renewals team will be pleased to help.
If you need to make a claim please do call us as soon as possible. Our UK Claims team is available 24
hours a day, 365 days a year. You’ll be allocated your own personal claims manager who will guide
you through the process and ensure everything runs smoothly. Please have your policy number to hand when
Are you buying a new car? Do you want to add a named driver to your policy? To make changes to your cover
or cancel your policy, please call our Customer Services team. Again, please ensure you have your policy
details to hand.
I’m worried that I might not be able to continue to make my payments – can you help?
Yes, we’re here to help. We’re aware that many things can impact people’s livelihoods and cause financial
hardship. If you think you may be unable to maintain your regular policy payments, please contact us as
as possible on 0344 871 2349. Our opening
hours are 8am-8pm Monday to Friday and 8am-6pm Saturday.
We have specialists on hand who can discuss your individual circumstances and agree how we can help with
your financial situation. There are several ways we may be able to help including; moving your payment
dates, agreeing partial payments or payment holidays in the short term and removing any fees applied to
Don’t wait until you miss a payment as we can help you in advance. We ask that you don’t cancel your
payments or direct debits as this can result in your policy being cancelled and we don’t want you to be
uninsured, please get in touch with us in the first instance.
We are committed to providing the highest possible standards of service. If we haven’t met your
expectations, please do get in touch. We take on board all feedback and promise to do all we can to
resolve any problems as quickly as possible.
If you’d prefer to write to us, please send your complaint to our Customer Relations Manager at
M&S Car Insurance, Fusion House, Bretton Way, Peterborough, PE3 8BG.
Customer Services, Sales and Renewals
Monday to Friday: 8am-8pm Saturday: 8am-6pm Sunday: 10am-4pm