To support customers who are financially impacted by Covid-19, M&S Car Insurance policy holders can contact BISL Limited who arrange and administer M&S Car Insurance, to discuss a range of solutions available. The team of specialists will discuss your individual circumstances and agree how they may be able to help with your financial situation.
For more information please call BISL Limited on 0344 412 2157.
Want to renew, change or cancel your policy or need to make a claim? Here’s how to get in touch with us.
You can manage many parts of your policy online. This includes adding a driver, changing your address or viewing your policy documents.
To register all you need is the email address you gave us when you took out your policy and your policy number.
Please be aware, you need to call us to cancel your policy or make a claim.
We’ll send you a reminder before your current policy expires. This will explain what you need to do to renew your car insurance with M&S Bank for another year. In most cases we’ll renew your cover automatically, unless you tell us not to. If you need to change your policy before you renew it, our renewals team will be pleased to help.
If you need to make a claim please do call us as soon as possible. Our UK Claims team is available 24 hours a day, 365 days a year. You’ll be allocated your own personal claims manager who will guide you through the process and ensure everything runs smoothly. Please have your policy number to hand when you call.
Get in touch to arrange a windscreen repair or replacement.
Are you buying a new car? Do you want to add a named driver to your policy? To make changes to your cover or cancel your policy, please call our Customer Services team. Again, please ensure you have your policy details to hand.
If you have broken down in the UK and have breakdown option on your policy then call the number above with your policy number and vehicle registration to hand.
If you’ve broken down in Europe the telephone numbers are:
We are committed to providing the highest possible standards of service. If we haven’t met your expectations, please do get in touch. We take on board all feedback and promise to do all we can to resolve any problems as quickly as possible.
If you’d prefer to write to us, please send your complaint to our Customer Relations Manager at M&S Car Insurance, Fusion House, Bretton Way, Peterborough, PE3 8BG.
Monday to Friday: 8am-8pm
Saturday: 8am-6pm
Sunday: 10am-4pm
Open 24 hours a day, 365 days a year.
Calls are recorded.
M&S Car Insurance premier policy document
M&S Car Insurance standard policy document
M&S Car Insurance Privacy Notice
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