Online identity and address verification

You can now submit identity and address verification documents online.

To submit your verification documentation, you can fill out our online form.

You’ll receive an automated e-mail to confirm your request has been received and we’ll be in touch as soon as possible to let you know if it’s been accepted and, what the next steps are.

Acceptable documents for identity and address verification via online submission

For identity verification, please provide one document from below list:

Document Requirements / Comments

Valid UK photocard driving licence.

A clear colour photograph or scanned copy of your personal UK photocard driving license.

Please ensure all fields are visible prior to sending us your image.

Provisional Driving Licences are not acceptable

The paper provisional driving licence is not acceptable.

Valid UK or Non-UK passport.

A clear colour photograph or scanned copy of the photo page of your passport.

Please ensure all fields are visible prior to sending us your image.

For address verification, please provide one document from below list:

Document Requirements / Comments

Valid UK photocard driving licence.

A clear colour photograph or scanned copy of your personal UK photocard driving license.

Please ensure all fields are visible prior to sending us your image.

Provisional Driving Licences are not acceptable

The paper provisional driving licence is not acceptable..

UK bank/building society credit card statement.

This must be an original document dated within the last 4 months (M&S Bank statements are not acceptable).

UK Mortgage statement.

This must be an original document dated within the last 12 months.

Utility bill e.g. gas, electricity, phone, satellite or cable supplier.

This must be an original document issued within the last 4 months (a mobile phone bill is not acceptable).

Council Tax or water rates bill.

This must be an original document issued within the last 13 months and valid for the current billing period (Reminder and demand letters should be dated within the last 4 months).

HM Revenue & Customs (HMRC) tax notification, acceptable examples:

  • PAYE coding notice
  • HMRC notification of working family tax credit, children's tax credit, disabled person's tax credit, tax calculation

This must be an original document issued within the last 4 months.

P60s and P45s are not acceptable.

Benefits Agency letter confirming your right to benefits from the following departments:

  • Benefits Agency
  • Department of Work and Pensions (DWP) including JobCentre Plus
  • Child Benefit office
  • Veterans Agency

This must be an original document issued within the last 4 months on official headed paper.