At M&S Bank we work hard to help you stay one step ahead of fraudsters and on this page
you can keep
updated about the latest types of scams.
Fraudsters may tempt you with investment opportunities in cryptocurrencies.
Beware of cold callers and adverts on social media advertising crypto assets, in particular promises of high returns and pressure to invest quickly.
Some scams claim to be investing in cryptocurrency, but they’re not paying a wallet provider. If they are paying a wallet provider, check the following:
- how do you know the wallet is in your name and only you have access to it?
- if the payment does go to a wallet you control, why are you being asked to move your currency to another wallet?
- how can you keep the contents of your wallet secure and never share access details with anyone else?
Always conduct your own due diligence prior to investing any funds. The FCA website provides details around crypto assets and also has a list of all regulated companies.
You can find out more about cryptocurrency scams from the national cybercrime reporting centre ActionFraud.
Criminals are sending fake text messages and emails claiming to be from a delivery company.
They say they tried to deliver a parcel to you and ask you to click on a link to find out more or
Don't click on any links or give any information, especially personal or financial details.
If you think the message may be genuine, open a separate window and visit the company's website using
an address that you know is safe. Once there, you can enter your tracking number to see if the
message was genuine.
If you think the message isn't genuine, delete it.
Never give any information if you're contacted unexpectedly by email, phone or text. Contact the
company separately using a phone number you trust.
Please call us immediately on 0345 900 0900 if you think you've been a victim of this scam.
Covid-19 vaccine scams
Throughout the pandemic, fraudsters have been trying to exploit coronavirus as an opportunity for
Now that vaccines are available, they’re sending bogus messages claiming to be from the NHS and
offering the chance to apply for a Covid-19 vaccine.
These are usually text messages or emails asking you to confirm your personal and financial details
through a website given in a link. The same scam is also being used with automated phone calls
asking you to press a button on your keypad to provide your details.
Just a reminder that the Covid-19 vaccine is only available through
the NHS and is free to all. The NHS will never ask you to confirm whether
you want the vaccine or ask for payment for it.
Don’t get caught out, find out more about other coronavirus
scams we're hearing about.
Impersonation scams, where criminals pretend to be from organisations we know and trust, are becoming
much more common. They often start with a phone call, email or text informing you:
- you’re eligible for a coronavirus vaccine
- your National Insurance number has been compromised
- you’re eligible for a tax rebate from HMRC
- there’s been a suspicious transaction on your card or bank account
- your account with a retailer has been compromised
Whatever the reason given for contacting you, if it’s a scam, they’re trying to trick you
into giving them money or personal/financial details and they’ll often try to pressure you
into taking action immediately.
Criminals sometimes make the call seem more authentic by using ‘number spoofing’. This
makes their phone number look like one you know and trust.
Remember, never disclose your security details such as a PIN, online
password or temporary 'one time passcodes’, only a fraudster would ask for these.
To help protect yourself from fraud, find out more about impersonation scams by downloading our scams leaflet (PDF,
Around Valentine’s Day, fraudsters are known to target victims in what is often known as a
‘romance’ scam. With Covid-19 keeping us mainly at home right now, this scam is becoming
more common, and not just at this time of year.
Criminals will set up fake profiles on dating websites, apps and social media in an attempt to build
a relationship with you. They’ll put time and effort into gaining your trust before eventually
asking for money, perhaps claiming they need it for Covid-19 related medical fees or because
they’ve lost their job and are struggling to pay bills, for example.
Never send money to someone you’ve only met online.
If you think you may have been the victim of a scam, report it to us as soon as soon as
possible by calling 0345 900 0900.
You should also report it to Action Fraud.
Authorised push payment scams
Recently, we've seen an increase in authorised push payment (APP) scams, also known as bank transfer
scams, which happen when fraudsters trick victims into unknowingly transferring money into an
account they control.
Usually, fraudsters gain access to a victim's information via a hacked email account and then
contact them pretending to be someone the victim does business with or posing as a trusted
organisation – such as the police or HMRC.
For example, some scammers will say they're calling from your bank's fraud team about a security
issue and ask you to authorise a payment into a ‘safe account'. Others will pretend to be a
contractor they know you've hired after gleaning information from your email - such as an estate
agent, solicitor or driveway repair company - and trick you into paying an expected invoice into
their account instead.
Always remember, M&S Bank will never ask you to disclose your security details such as a PIN,
online password or temporary 'one time passcodes' and would never ask you to move your funds to
a 'safe account'.
APP fraud can happen to anyone and so it is critical you ask yourself the right questions before you
make any payments:
- Have you been contacted unexpectedly to make this payment? Have you received an unexpected email
or phone call?
- How were you given the bank details? If by email, SMS or phone call, these should be checked
with a trusted source before proceeding
- Why are you making the payment today?
- Is this a payment you've been planning to make?
- Is this a regular payment that you are going to be making?
If you think you've been a victim of APP fraud, please call us immediately on 0345 900
0900 (this number can be checked against the number on the back of your card).
As people are more available at home during lockdown, criminals are exploiting the situation with
'Vishing' involves a fraudster phoning a potential victim and posing as someone from your bank, the
police, HMRC or another trusted, legitimate company.
Their objective is to trick you into moving your money or giving up sensitive information such as
your online password or ‘one time passcodes' to enable the fraudsters to transfer money to an
account under their control or purchase valuable goods online.
Always remember M&S Bank will never ask you to disclose your security details such
as your PIN, online password or temporary 'one time passcodes' and would never ask you to move your
funds to a "safe account".
- Don't give in to pressure - If someone tries to force you into giving up
sensitive information, hang up the phone.
- Stay calm and don't panic - Since these criminals frequently play on your
emotions, keep calm and hang up the phone. If you still feel anxious, wait 10 minutes and
then call your bank, credit card company, or whoever the caller claimed to be on a number
you can trust to check if there is a real problem.
- Be sceptical at all times - Even if the Caller ID matches the name or
number of a bank, charity, or some other company or organisation, it could be a trick.
SIM swap and number porting scams
There's been an increase in criminals taking over mobile phone numbers using SIM swap and number
This gives fraudsters control of their victims' calls and texts and allows them to authorise payments
set up in online banking, using personal data they've gained through social media.
With SIM swap, they contact the network provider impersonating their victims. They claim their phone
has been damaged and ask for a new SIM for their new device.
Number porting is similar - the criminals impersonate their victims to get the PAC code (porting
authorisation code), which is needed to switch from one network to another. Sometimes they might
also hack into their online mobile phone account. Once they have the code, they move the number to a
new network provider. Other techniques include claiming their SIM has been damaged and asking for a
replacement, either by phone or in a shop.
Criminals often get personal data for their impersonations from social media.
If calls and texts stop working on your phone, your number could have been stolen - particularly if
you're in a place where you normally have good reception. This is because a mobile phone number can
only link to one SIM at a time.
If this happens, contact your network provider straight away. If you can't get through, contact your
bank to remove the phone number from your account.
Criminals are using the Covid-19 outbreak as an opportunity to try to steal money.
They're posing as organisations such as banks, government, the World Health Organisation or other
health service providers, and pretending to offer things like a safe haven for your money or medical
guidance. They'll then try to trick you into giving personal or financial information.
These claims are made in fake emails, phone calls, texts and social media using Covid-19 as a cover
story. Remember, M&S Bank will never ask you for any PINs or passwords or to move money to a safe
Find out more about the latest Covid-19 scams
we're hearing about.
If you think you've been targeted by a coronavirus scam, report it to Action Fraud (link opens
in a new
To get more help protecting yourself against fraud, visit the Take Five
(link opens in a new window) website. You can also
download our scams leaflet.
Tax year scams
The end of the tax year is seen by fraudsters as an opportunity to make 'social engineering' attacks.
These can be:
- Scam emails
- Scam texts
- Bogus phone calls
Watch out for messages pretending to be from Her Majesty's Revenue and Customs (HMRC) saying you've
received a tax rebate and asking for your account details.
To spot a scam, look for these tell-tale signs:
- Poor spelling and grammar
- Requests for confidential information such as online banking details, passwords or PINs
- Offers of money or rewards, like lottery prizes
- Warnings your account may be shut down unless you take some type of action
If you get a suspicious email or text, don't reply or click on a link and don't open any attachments.
If you think you're being targeted by a bogus phone call, don't be afraid to hang up.