We're transforming M&S Bank
What this means for our current account and branch customers
The way we bank is evolving, and the last year in particular has seen many customers switch to online
banking, and subsequently changing the way they pay. As our customers' needs are evolving, we are
focusing our efforts to make sure we create the very best financial services, with the quality and
value you expect from M&S Bank.
Due to these changes, we will be closing the M&S current accounts later this year, and this means
we will also close our associated in-store bank branches.
Our other services will continue as usual
It's only our current accounts, associated Monthly Saver and in-store bank branches, that will close.
We want to reassure you that if you have an M&S Credit Card, loans, insurance products or other
savings with us, or you use our travel money service, these products and services will continue as
We also have some exciting new products launching this summer, these will be focussed on expanding
our range of payment solutions, designed specifically for M&S shoppers. We look forward to
sharing more on this soon.
Next steps for current account customers
If you hold an M&S Current Account, we're very sorry about the inconvenience and we commit to
helping you transition your account to minimise any disruption. Our M&S Bank colleagues will be
available to help online, over the phone and in-branch to support you through this process.
You don't need to do anything immediately. You can continue to use your account as normal until
August. All M&S Current Account customers and regular branch users will receive a communication
from us very shortly with more information on next steps.
You can find more information via our dedicated current account support pageCurrent account support page about our
We may take a little longer than usual to answer your call at this time, you may find it
quicker to use our Internet
Banking and Mobile