Update contact details

If you have received a 'No mobile number found' message when setting up the M&S Banking App, here are the steps you'll need to follow to update your contact details.

It's important that we have your most up-to-date contact information to be able to contact you about your account.

Unable to access Internet Banking

If you have received a 'No mobile number found' message when setting up your M&S Banking App and you are unable to access your account until you set up an M&S PASS, you'll need to call us on 0345 600 5860 to update your contact details.

Please note, we need to make sure that your contact details have been changed by you, so we place a delay between the change being made, and allowing the number to be used for certain things such as activating a Digital M&S PASS.

Existing physical M&S PASS

If you have received a 'No mobile number found' message when setting up your M&S Banking App and you have an existing physical M&S PASS, you can update your contact details within Internet Banking.

How do I update my personal details within Internet Banking?

  1. Sign in to Internet Banking using your physical M&S PASS
  2. Select 'My Details and Preferences' on the left hand side, and select the details you wish to update
  3. Follow the instructions on the screen. You will need your M&S PASS to verify your changes

Recently updated Contact Details

If you have recently updated your contact details please note, we need to make sure your contact details have been changed by you, so we place a delay between the change being made, and allowing the number to be used for certain things such as activating a Digital M&S PASS. During this time, you will continue to receive a 'No mobile number found' message when attempting to set up your M&S Banking App.