Updating your contact details to set up the M&S Banking App

If you are trying to set up our app and have received a message to call us to update your contact details, please contact us on 0345 600 5860 to update them. For our latest opening hours please check our website.

What happens next?

Once you have contacted us and updated your contact details, we have to make sure the details have been changed by you. We'll place a delay of 7 days on the new details being used for certain things to help keep your account secure.

This means you can't use the new details to set up the banking app and during this time, you will continue to receive a 'Please get in touch' message when attempting to set up the app.