Update contact details

If you have received a 'No mobile number found' message when setting up the M&S Banking App, here are the steps you'll need to follow to update your contact details.

It's important that we have your most up-to-date contact information to be able to contact you about your account.

Unable to access Internet Banking

If you have received a 'No mobile number found' message when setting up your M&S Banking App and you are unable to access your account until you set up an M&S PASS, you'll need to call us on 0345 900 0900 to update your contact details.

Please note, we need to make sure that your contact details have been changed by you, so we place a delay between the change being made, and allowing the number to be used for certain things such as activating a Digital M&S PASS.

Existing physical M&S PASS

If you have received a 'No mobile number found' message when setting up your M&S Banking App and you have an existing physical M&S PASS, you can update your contact details within Internet Banking.

How do I update my personal details within Internet Banking?

  1. Sign in to Internet Banking using your physical M&S PASS
  2. Select 'My Details and Preferences' on the left hand side, and select the details you wish to update

Video Script

Welcome to M&S Bank.

In this short video guide we'll help you through the simple, step by step process of how you can update the personal details on your account.

First make sure you are signed in to M&S Internet Banking.

On the My Accounts screen please click 'My details and preferences' on the list on the left-hand side of your screen. A summary list will then appear underneath the link.

To change your email address, just click on 'personal details' and type your new address into the box. Then, simply click 'save changes' and the change will be saved.

Similarly, to change your telephone numbers click 'telephone numbers' and on the next screen you'll see the telephone numbers we currently hold for you.

To make your changes click 'amend details' and input your new numbers. Once you have done this click 'save changes' and the new details will be saved.

Finally, to update your address details, click on 'address details' on the list and the next screen will show the address details we currently hold for you.

To amend these details, click the 'amend address' button and the next screen will ask for your new details.

Enter your new property number or name and your postcode, then click 'Find address' and the next screen should display your new address in full.

Unfortunately, new builds aren't always recognised when you type in the postcode. If this happens, please call us and we'll update your details for you.

You can then choose whether to make the change immediately or at a date within the next 12 months.

Now click 'save changes' and that's it.

You'll see a message showing that your changes have been saved.

Thank you for watching.

We hope you found this video guide helpful.

Please note that once the set up of your Digital M&S PASS is complete, your old physical M&S PASS will no longer work

Recently updated Contact Details

If you have recently updated your contact details please note, we need to make sure your contact details have been changed by you, so we place a delay between the change being made, and allowing the number to be used for certain things such as activating a Digital M&S PASS. During this time, you will continue to receive a 'No mobile number found' message when attempting to set up your M&S Banking App.