Steps to unlock your credit card PIN
If you enter your credit card PIN incorrectly three times at either a till point or an ATM (cash
machine), we’ll lock your PIN to protect you, just in case it’s someone else using your card.
If you know your PIN, you can unlock this at any UK ATM by following the simple instructions below.
- Insert your card into the ATM.
- Enter your PIN.
- Select the 'PIN Services' option from the menu.
- Select 'Unlock PIN'.
If you can't remember your PIN, the video below will show you how to view your PIN
the M&S Banking App.
Alternatively, you can also request a PIN to be sent to your home address via our 'Chat with us' service. Simply sign in to Internet Banking and select the 'Chat' icon.
Not registered for Internet Banking? You can find out how to
register or you can visit our contact us
page for further ways to get in touch.
Please note: If your PIN is locked, contactless will only work for a certain number of transactions.
get it working again, you'll need to unlock your PIN and then make a payment using your card with