How to unlock your credit card PIN

Have you locked your credit card PIN? Don’t worry, it’s simple to unlock.

Steps to unlock your credit card PIN

If you enter your credit card PIN incorrectly three times at either a till point or an ATM (cash machine), we’ll lock your PIN to protect you, just in case it’s someone else using your card.

If you know your PIN, you can unlock this at any UK ATM by following the simple instructions below.

  1. Insert your card into the ATM.
  2. Enter your PIN.
  3. Select the 'PIN Services' option from the menu.
  4. Select 'Unlock PIN'.

If you can't remember your PIN, the video below will show you how to view your PIN instantly, through the M&S Banking App.

Alternatively, you can also request a PIN to be sent to your home address via our 'Chat with us' service. Simply sign in to Internet Banking and select the 'Chat' icon.

Not registered for Internet Banking? You can find out how to register or you can visit our contact us page for further ways to get in touch.

Please note: If your PIN is locked, contactless will only work for a certain number of transactions. To get it working again, you'll need to unlock your PIN and then make a payment using your card with the PIN.

Forgotten your credit card PIN? No problem, view it in the app

Retrieve your credit card PIN in an instant, a handy feature in case you ever forget it. Watch our handy video to see how or follow the steps below.

  1. Simply sign into the app, select 'M&S Credit Card' followed by 'Manage cards' and 'View card PIN'.
  2. You'll then be asked to confirm it's you using fingerprint, face or your M&S PASS PIN. Your PIN will then appear for a limited amount of time.

It's that simple, never forget your PIN again.

Video Script

View your credit card PIN using the M&S Banking App

You can now use the M&S Banking App to view your PIN.

It’s a very handy feature in case you ever forget your PIN.

Simply sign into the app,

And on the account screen select ‘M&S Credit Card’.

Next, tap ‘Manage cards’

And then ‘View card PIN’.

You’ll then be asked to confirm it’s you,

Using your fingerprint, face or M&S PASS PIN

And your PIN will appear for a limited amount of time.

It’s that simple, never forget your PIN again.

Security matters. Thank you for watching.

Available on compatible devices for main cardholders

Download or open our app today

If you've not downloaded the M&S Banking App you'll first need to register for Internet Banking to set up your digital username and password. You'll then use this information to sign in to the app.

If you're ready to start using the M&S Banking App, head to the App store or Google Play store to download.
Please note device restrictions apply.

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