Card support

Everything you need to know about your credit card

What can we help you with today?

Make a balance transfer

Transfer your store or credit card balances to your M&S Credit Card

Ways to pay your credit card

Explore the different ways you can pay your M&S Credit Card

Confirm online payments

We've made making online purchases safer

Query or dispute a transaction

If you don't recognise a transaction or need to raise a dispute, here are the steps you need to follow

View your PIN

Forgotten your credit card PIN? You can view this in the M&S Banking App

Activate your card

Before you use your M&S Credit Card you'll need to activate it. Once it's activated, it's ready to use straightaway

Lost and stolen card

Find out how you can report your card lost or stolen

Close your credit card account

Find out what you need to do to close your M&S Credit Card account

Update your contact details

Keep your contact details up-to-date so you are kept informed about changes

Using your card abroad

Planning a trip abroad? Find out information about using your M&S Credit Card outside of the UK

Credit cards explained

Read our helpful guide to understand how credit cards work

Fees and charges explained

Understand the fees and charges that are linked to your credit card account

Additional support

Life events

Find out about how we can support you through different life events

Financial support

Worried about your finances? Find out how we can help

Complaints

We value your feedback and we’re committed to making things right

Application help

We may request certain information about your finances in order to progress your application

Have a question about our banking services?

Ask our 24/7 Virtual Assistant