Samsung Pay

Simply swipe up on the screen or open the Samsung Pay app from your home screen. Select the card you want to pay with, hold the device near the contactless reader and authenticate your payment using Iris scanner (on compatible devices), fingerprint or your Samsung Pay PIN.

To pay in-store using your Samsung watch, press and hold the button on the back of your watch. Next, rotate the visual bezel to select a card and tap ‘PAY’. Hold your watch close to the contactless card reader for the payment to be processed.

To pay within participating apps select the Samsung Pay Checkout button and authenticate your payment using either Iris scanner (on compatible devices), fingerprint or your Samsung Pay PIN.

To pay within participating apps select the Samsung Pay Checkout button and authenticate your payment using either Iris scanner (on compatible devices), fingerprint or your Samsung Pay PIN.

First, you’ll need to set up your card as a ‘Transport card’, then simply touch the middle section of your phone against the card reader.

Alternatively, you can pay on TfL without setting up ‘Transport card’ by making a payment as you would do in store.

You can find a list of compatible devices on the Samsung support page.

The last card you viewed in Samsung Pay will automatically appear as your default card the next time you open the app. However, you can still swipe through the cards you have added to select the relevant card before making a purchase.

Samsung Pay can be used in stores wherever you see these symbols:

It can also be used for travel with Transport for London on buses and the London Underground.

You can make in-app and web purchases on your compatible device wherever you see the Samsung Pay button at checkout.

A £100 limit will apply to transactions in some cases; ask the retailer for further details.

M&S Bank won't charge you for using Samsung, but charges from your mobile network provider may apply depending on your data plan.

To set your card as your Samsung Pay Transport card simply launch the Samsung Pay app, tap Start to activate your Transport card and then tap on Set up Transport card.

If your phone is lost or stolen, you can use Samsung's Find My Mobile service to remotely disable your cards on that device.

If you don’t have another device to mark your device as lost, Chat with us in the M&S Bank app or Online Banking and we can stop your card for you. Or, you can visit our contact us page for details on how to call us.

Report your M&S Credit Card as lost or stolen.

Report your M&S Currency Account card as lost or stolen.

If your card is nearing expiry, a replacement card is automatically issued and the new card details are automatically updated in Samsung Pay, once you have activated your new card. If the expiry month has passed and you haven’t received a new card, visit our contact us page for details on how to get in touch.

You can remove a card from Samsung Pay at any time, please visit the Samsung Pay Support page.

Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.

Samsung Pay uses Tokenization and Samsung Knox to secure your payment information. Additionally, your fingerprint or a 4-digit Samsung Pay PIN is required to authorise in-store purchases, or iris scanning on compatible devices.

You must not choose a Samsung Pay PIN that can be easily guessed by anyone else or tell anyone else what your device passcode is; and you must ensure that you do not store anyone else's fingerprint or Iris scan within your Samsung device.

If you replace or update your device, you will need to add your card(s) to Samsung Pay again.

An active internet connection is not required to make in-store purchases, but your phone should connect to the internet at least once per day to ensure that Samsung Pay stays up to date and remains active. You can perform several authentications / transactions during a period without internet access, after which your phone will need an internet connection before additional authentications will process. Samsung Pay does require an active internet connection to activate the app or add a new card.

I have been prompted for a one-time passcode when adding a card to Samsung Pay. What is this and why is it required?

For security purposes, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and will be sent via text. Once received, please enter the one-time passcode into the appropriate field.