What is Samsung Pay?
Samsung Pay is a secure payment service that allows you to use your Samsung device in place of your physical card while still collecting M&S rewards points when you spend.
You simply add your M&S Credit Card to your digital wallet and you can then make contactless payments in person, and make payments in apps and online without the need for your physical card or PIN.
How to set up Samsung Pay
1. Download Samsung Pay
2. Open the Samsung Pay app on your phone and tap Menu in the top left corner, and then tap 'Cards'.
3. Tap 'Add card' (blue +card icon), and then tap 'Add credit/debit card'.
4. Scan your M&S Credit Card information, or enter the details manually. You may be asked to verify your card with a one-time passcode which will be sent to you by SMS.
1. Follow the steps for setting up Samsung Pay on a Samsung Phone
2. Open the Galaxy Wearable app on the phone connected to your watch. Tap the Home tab, and then swipe to and tap 'Samsung Pay'.
3. Tap 'Import cards' to import your card from the Samsung Pay app on your phone onto your watch. Then follow on-screen instructions to verify your card.
How to pay
Making payments is easy, secure and best of all, you’ll still be able to collect M&S rewards points when you spend on your M&S Credit Card using Samsung Pay. Samsung Pay can be used wherever you see these symbols:
Simply swipe up on the screen or open the Samsung Pay app from your home screen. Select the card you want to pay with, hold the device near the contactless reader and authenticate your payment using Iris scanner (on compatible devices), fingerprint or your Samsung Pay PIN.
To pay in-store using your Samsung watch, press and hold the button on the back of your watch. Next, rotate the visual bezel to select a card and tap ‘PAY’. Hold your watch close to the contactless card reader for the payment to be processed.
To pay within participating apps select the Samsung Pay Checkout button and authenticate your payment using either Iris scanner (on compatible devices), fingerprint or your Samsung Pay PIN.
To pay within participating websites, select the Samsung Pay Checkout button and authenticate your payment using either Iris scanner (on compatible devices), fingerprint or your Samsung Pay PIN.
On Transport for London (TfL)
Which devices are compatible with Samsung Pay?
How do I set my M&S Credit Card as my default card, or Transport card, for Samsung Pay?
The last card you viewed in Samsung Pay will automatically appear as your default card the next time you open the app. However, you can still swipe through the cards you have added to select the relevant card before making a purchase.
Where can I use Samsung Pay and is it free to use?
Samsung Pay can be used in stores wherever you see these symbols:
It can also be used for travel with Transport for London on buses and the London Underground.
You can make in-app and web purchases on your compatible device wherever you see the Samsung Pay button at checkout.
A £100 limit will apply to transactions in some cases; ask the retailer for further details.
M&S Bank won't charge you for using Samsung, but charges from your mobile network provider may apply depending on your data plan.
How do I set my M&S Credit Card up as a ‘Transport card’?
To set your M&S Credit Card as your Samsung Pay Transport card simply launch the Samsung Pay app, tap Start to activate your Transport card and then tap on Set up Transport card.
What should I do if I lose my device?
If your phone is lost or stolen, you can use Samsung's Find My Mobile service to remotely disable your cards on that device.
If you do not have another device to remove your card, you need to contact us via ‘Chat with Us’ in the M&S Banking App or Internet Banking so we can stop your card. Alternatively, you can call us between 8am-8pm 7 days a week on 0345 600 5860 to suspend your card.
What should I do if I lose my credit card?
If you lose your card, please contact us immediately via ‘Chat with Us’ in the M&S Banking App or Internet Banking. Alternatively, you can call us between 8am-8pm 7 days a week on 0345 600 5860.
- your card will be stopped
- when we issue you with a new card, you won’t need to register it with Samsung Pay again as your new card details will be updated automatically
- once your new card arrives, you should activate it as soon as possible to continue using Samsung Pay
What happens when my credit card expires?
If your card is nearing expiry, a replacement card is automatically issued and the new card details are automatically updated in Samsung Pay, once you have activated your new card. If the expiry month has passed and you have not received a new card, please contact us immediately via ‘Chat with Us’ in the M&S Banking App or Internet Banking. Alternatively, you can call us between 8am-8pm 7 days a week on 0345 600 5860.
How do I remove a card from my device?
You can remove a card from Samsung Pay at any time, please visit the Samsung Pay Support page.
Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.
Is Samsung Pay secure?
Samsung Pay uses Tokenization and Samsung Knox to secure your payment information. Additionally, your fingerprint or a 4-digit Samsung Pay PIN is required to authorise in-store purchases, or iris scanning on compatible devices.
You must not choose a Samsung Pay PIN that can be easily guessed by anyone else or tell anyone else what your device passcode is; and you must ensure that you do not store anyone else's fingerprint or Iris scan within your Samsung device.
What happens when I replace or update my device?
Do I need to have an active internet connection for Samsung Pay to work?
An active internet connection is not required to make in-store purchases, but your phone should connect to the internet at least once per day to ensure that Samsung Pay stays up to date and remains active. You can perform several authentications / transactions during a period without internet access, after which your phone will need an internet connection before additional authentications will process. Samsung Pay does require an active internet connection to activate the app or add a new card.
I have been prompted for a one-time passcode when adding a card to Samsung Pay. What is this and why is it required?
For security purposes, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and will be sent via text. Once received, please enter the one-time passcode into the appropriate field.
M&S Bank Privacy Notice (PDF Document)(opens in a new window)
Digital Wallet credit card terms (PDF Document)(opens in a new window)
Guide to putting your M&S Credit Card in your e-wallet (PDF Document)(opens in a new window)
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Samsung and Samsung Pay are trade marks or registered trade marks of Samsung Electronics Co., Ltd. Use only in accordance with the law.
The Contactless Symbol is a trademark owned by and used with permission of EMVCo, LLC.
M&S Credit Cards are eligible for Samsung Pay, subject to status.
Samsung and Samsung Pay are trade marks or registered trademarks of Samsung Electronics Co. Ltd. Use only in accordance with the law.