A step by step guide to get registered for Internet Banking

A simple step by step guide to get you up and running online.

The benefits of Internet Banking

Manage your credit card and/or Everyday Savings Account online

Update your contact details, request a change to your credit limit (M&S Credit Card customers only), pay bills and send money

View the balances of your other M&S Bank products such as your M&S Cash ISA or M&S Personal Loan

What you’re going to need to register

To register for Internet Banking, you’ll need to have some things to hand.

If you have an M&S Credit Card you’ll need:

your M&S Credit Card
your credit limit
your email address

If you have an M&S Everyday Savings Account you’ll need:

your account number and sort code
your telephone security number – this may have been set up if you applied over the phone or in branch, if not call 0345 600 5860. Lines are open 8am-8pm. Calls are recorded
your email address

Ready to get started?

Follow the step by step instructions below to help you get registered for Internet Banking

1. Account details

On the account details page, you'll be asked to input some information.

If you have an M&S Credit Card:

enter your date of birth (dd/mm/yyyy)
enter your 16 digit card number e.g. 5299 1122 3344 5566

If you have an M&S Everyday Savings Account:

enter your date of birth (dd/mm/yyyy)
enter your sort code and account number e.g. 11-22-33 12345678

Internet Banking registration account details screen.

2. Validate details

You'll then be asked to complete some additional information, just to help us validate your card details.

If you have an M&S Credit Card:

enter your 3 digit security code. This is the last 3 digits on the back of your card
enter your credit limit. Your credit limit is shown on your welcome letter or your latest statement
enter your card expiry date (mm/yy)

If you have an M&S Everyday Savings Account:

enter your telephone security number

Internet Banking registration validate details screen.

3. Validate more details

You'll then be asked to complete some additional information, just to help us validate your card details.

If you have an M&S Credit Card:

enter your postcode
enter your mother's maiden name*

If you have an M&S Everyday Savings Account:

enter your telephone security number

Please read and accept the Digital Terms and Conditions.

*If you're using an Apple device, there may be an auto-generated password populated in this field. You can select to choose your own password or delete the auto-generated password and then type in your mother's maiden name.

Internet Banking registration validate more details screen.

4. Create your username

You'll now need to create a username you'd like to use, which needs to be a minimum of 5 characters with no spaces.

You should choose something that is unique and easy for you to remember. We recommend that you use just letters and numbers and do not use your email address.

Example:

JohnSmith123

If the username you’ve chosen already exists, you’ll be given some suggested usernames to pick from or you can create a new username.

Internet Banking registration create your username screen.

5. Set up a password and security question

You'll need to create a password and security question to help keep your account safe.

Your password must:

be between 8 – 12 characters long
not include any punctuation
not contain any spaces

Your security question must:

be between 6 – 30 characters

Your security question can include the following characters A-Z, a-z, 0-9, @ _ - . ? and spaces.

Internet Banking registration set up password and security question screen.

6. Set up your online reset questions

You'll now need to set up some extra online reset questions.

Your online reset questions must:

be between 3 – 30 characters

Your online reset questions can include the following characters A-Z, a-z, 0-9, @ _ - . ? and spaces.

Internet Banking registration set up online reset questions screen.

7. Email address

Now all you need to do is tell us your email address. We'll use this to send you important information about your accounts.

At this stage you'll also be asked how you found out about our banking service. You'll just need to choose the relevant option from the drop down.

Internet Banking registration email address screen.

8. Select your M&S PASS

Lastly, to sign in to Internet Banking you'll need to generate a security code using an M&S PASS. The quickest way to do this is by downloading the M&S Banking App and using the Digital M&S PASS provided within the app. If you don't have a smartphone or tablet you'll need to order a physical M&S PASS by signing into Internet Banking.

Set up M&S PASS

Internet Banking registration select your M&S PASS screen.

9. You're all done!

That's it, you're now successfully registered and are able to log in.

Looking for digital skills support?

AbilityNet in partnership with BT Group are running digital skills sessions in various locations across the UK. They are providing free workshops in either communal spaces or at your home to help you improve your digital skills.

To be eligible to apply for a free session you must:

Be aged 65 or over
Live within a 20 mile radius of Glasgow, Edinburgh, Birmingham, Cardiff, Manchester or London

Find out more about digital skills sessions

Get the app

Once you have registered for Internet Banking, you can then download and set up our banking app.*

With the app you can carry out your day-to-day banking in the palm of your hand for your credit card or Everyday Savings Account.

Get the app

* Available on compatible devices

Have a question about our digital banking services?

Just ask our Virtual Assistant to see if it can help.

Just ask