How to set up your M&S PASS
Follow the steps to access our digital banking services
Setting up the M&S Banking App to access the Digital M&S PASS
The M&S Banking app has the Digital M&S PASS functionality built-in so you will use the app to generate security codes to sign in to Internet Banking, instead of having to use a physical M&S PASS.
How to set up our app if you do not have a physical M&S PASS
If we have your mobile phone number, we can send you a one-time passcode (OTP) via text message to set up the app. Need to update your contact details?
- To get started you'll need to make sure you are registered for Internet Banking and have your sign in details to hand. Not sure of your sign in details?
- You'll then need to download and set up the M&S Banking App. To complete set up you'll need your Internet Banking username and password.
- We'll then send you a one-time passcode (OTP) via text message which you'll need to enter into the app.
- You will be prompted to create your own memorable 6-digit PIN. You will use this PIN to sign in to the app in the future (unless you have enabled biometric authentication) and to generate an Internet Banking sign-in code.
That's it! You're now registered for the M&S Banking App and have access to the Digital M&S PASS to sign in to Internet Banking.
Video Script
Getting started with the M&S Banking App
(Set up using SMS)
The M&S Banking App is easy to use and full of helpful features. Here's how to set it up.
*Available on compatible devices for main cardholders.
You'll need your Internet Banking username and password to hand.
Download the M&S Banking App* and open it on your device.
*from the App Store or Google Play.
Then confirm you're registered for Internet Banking.
To confirm, click 'Continue for Apple devices or 'Yes' for Android devices.
Enter your Internet Banking username
and choose 'Password and one-time activation code' to verify it's you.
Enter your Internet Banking password…
and a one-time activation code will be sent by text message to your mobile phone.
Enter the one-time activation code…
You will be sent a unique activation code to your phone.
and create a 6-digit Digital M&S PASS PIN.
Simply re-enter the PIN to confirm it.
Now you're all set up to use the app.
That's it. When you next sign in, you can enable face or fingerprint recognition to make signing in easier and also to confirm online payments.
Security matters
Thank you for watching.
Small print - Available on compatible devices for main cardholders. Apple is a trademark of Apple Inc., registered in the US and other countries and regions. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google LLC.
How to set up our app if you already have a physical M&S PASS
If you're already registered for Internet Banking and use a physical M&S PASS, you can use it to verify your details when you register for our app.
- To get started you'll need to make sure you are registered for Internet Banking and have your sign in details to hand. Not sure of your sign in details?
- You'll then need to download and set up the M&S Banking App. To complete set up you'll need your Internet Banking username and password.
- You can select 'physical M&S PASS' to generate a security code which you'll need to enter into the app.
- You will be prompted to create your own memorable 6-digit PIN. You will use this PIN to sign in to the app in the future (unless you have enabled biometric authentication) and to generate an Internet Banking sign-in code.
That's it! You're now registered for the M&S Banking App and have access to the Digital M&S PASS to sign in to Internet Banking.
Your Digital M&S PASS will replace your physical M&S PASS. This means you will no longer be able to use your physical M&S PASS to sign in to Internet Banking.
Video Script
The M&S Banking App is easy to use and full of helpful features. Here's how to set it up.
Available of compatible devices for main cardholders.
You'll need your Internet Banking username and password to hand.
Download the M&S Banking App* and open it on your device.
*from the App Store or Google Play.
Then confirm you're registered for Internet Banking.
To confirm, click 'Continue for Apple devices or 'Yes' for Android devices.
Enter your Internet Banking username,
and choose 'physical M&S PASS' to verify it's you.
Enter the security code generated by your physical M&S PASS
Same as you would do when signing in to Internet Banking.
and create a 6-digit Digital M&S PASS PIN.
Once the digital M&S PASS PIN is set up, it will replace your physical M&S PASS will no longer work as the app comes with a Digital M&S PASS which will replace it. Please dispose of your physical M&S PASS at your local recycling centre.
Simply re-enter the PIN to confirm it.
Now you're all set up - simply sign in to use the app.
That's it. When you next sign in, you can enable fingerprint recognition to make signing in easier and also to confirm online payments.
Security matters
Thank you for watching.
Small print - Available on compatible devices for main cardholders. Apple is a trademark of Apple Inc., registered in the US and other countries and regions. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google LLC.
Supported devices
Find out which devices the M&S Banking App is compatible with
Setting up your physical M&S PASS
How to set up your physical M&S PASS
- Simply register for Internet Banking, when prompted, select order a 'physical M&S PASS'.
- You'll need to wait for your physical M&S PASS to arrive in the post along with the unique activation code. These can take at least 7 working days to arrive and you will not be able to access Internet Banking until you have received them. If you don't want to wait for a physical PASS to arrive, you can use the Digital M&S PASS instead.
- Once you've got both your physical M&S PASS and activation code, you'll need to sign in to Internet Banking where you'll be prompted to activate your physical PASS.
- You need to enter the activation code we've sent to you in the post and the serial number on the back of your physical M&S PASS in the bottom left corner, as shown on the example image.
- Follow the on-screen instructions to create your own memorable 4-8 digit PIN for the PASS and generate a sign-in code for Internet Banking. You will need to remember this PIN as you'll use it in future to generate sign-in codes for Internet Banking and to verify transactions.
That's it! Your physical M&S PASS should now be activated. You can register for a Digital M&S PASS at any time should you wish, which would replace your physical M&S PASS.
The back of the
Physical M&S PASS
Sign in to Internet Banking with your M&S PASS
Learn how to generate a security code to access your Internet Banking
Read our FAQs and use our physical PASS troubleshooter to help you with your PASS queries
Find out how more about the features in the M&S Banking App