General advice and support for those dealing with a loss

If you need help with dealing with the situation or coping with your grief, there are several professional organisations that can help:

For information and advice:

  • The Probate Service
    Guidance specifically on dealing with probate and inheritance tax, you can also download documents on this website.
  • gov.uk (Government website)
    Wide-ranging advice on everything from registering the death and arranging the funeral to benefits and grants to dealing with the estate with implications such as inheritance tax, trusts etc.
  • Citizens Advice Bureau
    Offers free, independent, confidential and impartial advice on a wide range of topics including what to do if a will has not been made.
  • National Association of Funeral Directors
    Association of independent funeral directors offering guidance on the process of arranging a funeral.

For emotional support:

  • Cruse Bereavement Care
    Offers a telephone helpline and a website with information and further support.
  • Samaritans
    Provides confidential, non-judgemental emotional support, all day, every day.

Visit us in branch

Find your nearest M&S Bank branch

Call us

0345 900 0900 or
+44 (0)1244 879080 from outside the UK

Notify us online

You can inform us of a bereavement online.
Notify us

Write to us

You can send your documents to us at:

M&S Bank
PO Box 3849
Chester
CH1 9FN

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