Support and information can be found on our Covid-19 support page.

To help support you at peak times, we have updated our telephony opening times, please only call if it is urgent, so we can help those most in need. Please view our contact us page for our current opening times.

We’re introducing an NHS and emergency services banking hour, from 6-7pm every day. We’d ask that customers avoid calling us for their routine banking needs during this time.

What documents will we need from you?

The documents we may require are listed in our acceptable documents table. The exact documents we require will be requested by our specialist bereavement team.

Documentation required

  • Original death certificate or the coroner's certificate.
  • If there is a will, an original or certified copy of the will, to confirm who is entitled to deal with the estate and be a personal representative.
  • If a personal representative of the deceased does not already bank with M&S Bank, we'll need one form of identification and one form of address verification for each of the personal representatives in order for us to release any credit funds.
  • Original sealed grant of probate or letters of administration (or in Scotland this is called 'confirmation') may be required.

We prefer to see documents that are issued by an official authority and include a photograph, such as a passport, national identity card or photo card driving licence. If you can't provide one of these, please make sure your identity and address verification documents include your full first name as well as your surname. For more information, take a look at our list of acceptable documents for proof of identity and confirmation of address.

Alternatively, please do not hesitate to contact our Bereavement Support team with any questions you have.

Where to send the documents to

M&S Bank, PO Box 10581, 51 Saffron Road, Wigston, LE18 4US.

Please do not post original photo identity documents to us.

All high value documents will be returned to you in the post. Alternatively, you can take the original documents into any M&S Bank branch, where we will take a copy of them. Find your nearest branch.

Notify us online

You can inform us of a bereavement online.
Notify us

Visit us in branch

Find your nearest M&S Bank branch

Call us

0345 900 0900 or
+44 (0)1244 879080 from outside the UK

Write to us

You can send your documents to us at:

M&S Bank
PO Box 10581
51 Saffron Road
Wigston
LE18 4US

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