Our Digital Security Promise

We want our customers to feel safe and secure when using our digital banking services

This is our promise to you:

  • We'll continually work to keep your money and accounts safe from unusual activity. From time to time we may get in touch if we suspect anything suspicious on your account.
  • We'll look to refund you if your money is taken from your account by fraudsters without your permission, as long as you keep your security details safe and sound*. Please let us know if you notice any unusual activity on your account.
  • We'll help you protect yourself with our advice on security. Our website and financial fraud guide provides useful tips and advice on how to avoid becoming a victim of financial crime.

Have a question about our Digital Banking services?

Just ask our Virtual Assistant to see if it can help

* If you've been tricked into authorising a payment this may be covered by the APP scams voluntary guide, which M&S Bank is amongst the first banks to sign up. It's not covered by our Digital Security Promise