We want our customers to feel safe and
secure when using our digital banking services
This is our promise to you:
We'll continually work to keep your money and accounts safe from unusual activity. From time to time we may get in touch if we suspect anything suspicious on your account.
We'll look to refund you if your money is taken from your account by fraudsters without your permission, as long as you keep your security details safe and sound*. Please let us know if you notice any unusual activity on your account.
We'll help you protect yourself with our advice on security. Our website and financial fraud guide provides useful tips and advice on how to avoid becoming a victim of financial crime.
Have a question about our Digital
Just ask our Virtual Assistant to see if it can help
* If you've been tricked into authorising a payment this may be covered by the APP scams voluntary guide, which M&S Bank is amongst the first banks to sign up. It's not covered by our Digital Security Promise