Website, internet and mobile banking accessibility

Find out more about the different settings available on your computer, mobile or tablet that can make digital banking work for you

Your accessibility settings

How much do you know about the accessibility settings on your computer, mobile or tablet? From increasing the text size and changing the background colour, to using voice over technology to read information out to you – there’s a whole range of settings to explore that could benefit your needs.

Here we’ll highlight a few key things to bear in mind when it comes to digital banking with us and where you can find further support and guidance around those accessibility settings on your computer, mobile or tablet.

Website & Internet Banking accessibility

Supported browsers & operating systems

If you’re having difficulty accessing our website or Internet Banking, it may be that you need to update your browser or operating system. An operating system is like the core of your computer, mobile or tablet that makes your device work. It’s really important to keep these up to date so that you can take advantage of any security updates and any new features that are introduced, to make your digital experience a better one.

We support the latest version of:

  • Microsoft Edge
  • Chrome
  • Safari
  • Firefox
  • Windows
  • Mac OS

Usually your browser will complete auto updates, but you can check to see if you are due any updates through the browsers settings in the top right hand corner.

Your operating system will also usually complete auto updates. You can check that you’re all up to date by accessing the settings of the operating system.

Design & language

Where possible, we have followed the latest Web Content Accessibility Guidelines (WCAG) to ensure that our website is designed and written in a way that makes it easy to access for everyone. This means we’ve used:

Simple language

We’ve used simple language wherever possible to make sure our communications are clear and easy to understand.


  • Navigation menus are consistent throughout the site
  • Links are visually distinctive and link text clearly describes their purpose
  • Descriptive page titles are used, along with a breadcrumb trail and colour coding to help users identify where they are in the site

Font and text size

We’ve used fonts and text sizes that we think are clear and easy to read. Text can be re-sized by zooming in and out usually by going to the browser settings in the top right hand corner.


We use strong colour contrasts for text and background colours, supporting those that may have visual needs.

Images, videos and other non-text elements

Alternative text has been provided for graphics, symbols or images so that people who cannot see this content can read the text or listen by using a screen reader/voice over software.


Where we use tables to display data, the table structure is described to assist those using screen reading devices. Tables are not used for presentation layout.


All tools and calculators can be used without pointing devices, such as a mouse or trackpad.

M&S Banking App

So that you can use all the features in our app, you’ll need to ensure that you’re running the latest version of our app and that you’re using the most up-to-date operating system that your mobile or tablet can support too.

Find out which mobile and tablets the M&S Banking App is compatible with.

Take advantage of your digital accessibility settings


AbilityNet’s My Computer My Way site provides information on how to make the most of the accessibility settings built into your operating system.


If you’re a Microsoft user, learn about the different accessibility settings available to suit your needs.


Do you use a Mac, iPhone or an iPad? Find out what accessibility features Apple have to offer.


If you have an Android mobile or tablet, explore what accessiblity features are available and how to turn them on.

Looking for digital skills support?

AbilityNet in partnership with BT Group are running digital skills sessions in various locations across the UK. They are providing free workshops in either communal spaces or at your home to help you improve your digital skills.

To be eligible to apply for a free session you must:

  • Be aged 65 or over
  • Live within a 20 mile radius of Glasgow, Edinburgh, Birmingham, Cardiff, Manchester or London

Find out more about digital skills sessions


We still have some gaps when it comes to our digital accessibility, and we’re working on it, but if something isn’t working for you get in touch to let us know. We may not be able to fix the issue right away, but we may be able to offer a solution that works for you.

Contact us with your feedback

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