Financial support
If you're worried about your finances we’re here to support you
Changes in your life can have a knock-on effect on your finances. This can lead to your finances getting out of balance, and may even become a worry. If you've recognised you need support, this is often the first step. If you've missed a payment, or are worrying about how to manage your debt, help is available.
If you've previously taken a Covid-19 credit card payment holiday or loan repayment deferral, find out more here
Find out moreIf you're concerned about your immediate financial situation, it's best to get in touch as soon as possible. As a responsible lender, we'll work with you to ensure you can keep in control of any money concerns you may have, whether they are short or long term.
A quick and easy way to get in touch with us for any account specific queries is to use our ‘Chat with us’ service. This can be found within our Mobile Banking App or within Internet Banking.
Talk to our team of experts about your financial circumstances on
0345 300 1312.
Lines are open 8am-6pm Monday to Friday and 8am-4pm Saturday.
Have a question about your financial circumstances? Just ask our virtual assistant to see if it can help
Offering free debt advice and support in tackling your debts.
Visit StepChange
or call 0800 138 1111
Offering free and impartial money advice as well as tools to help improve your finances.
Visit Money Helper
or call 0300 500 5000
Offering free and independent debt advice.
Visit National Debtline
or call 0808 808 4000
Offering free, impartial advice on debt and money, work, benefits and more.
Visit Citizens Advice
or call 03444 111 444