Financial support

If you're worried about your finances we’re here to support you

Changes in your life can have a knock-on effect on your finances. This can lead to your finances getting out of balance, and may even become a worry. If you've recognised you need support, this is often the first step. If you've missed a payment, or are worrying about how to manage your debt, help is available.

Worried about making a payment?

If you're worried about keeping up to date with your contractual monthly payments, or have already fallen behind, we're here to help

Find out more

Managing your money and debts

What steps can you take to help manage your money?

Find out more

Persistent Debt

Find out more about persistent debt and how it impacts you

Find out more

Life Events

Life can take us on a journey with all kinds of unexpected twists and turns. Other than the information available on this page, see how else we can help you by visiting our Life Events page

Find out more

Financial Abuse

To find out more about financial abuse and how we can help, visit our Financial Abuse page for details

Find out more

Payment holidays and loan repayment deferrals

If you've previously taken a Covid-19 credit card payment holiday or loan repayment deferral, find out more here

Find out more

Ways to get in touch

If you're concerned about your immediate financial situation, it's best to get in touch as soon as possible. As a responsible lender, we'll work with you to ensure you can keep in control of any money concerns you may have, whether they are short or long term.

Chat with us

A quick and easy way to get in touch with us for any account specific queries is to use our ‘Chat with us’ service. This can be found within our Mobile Banking App or within Internet Banking.

Call us

Talk to our team of experts about your financial circumstances on
0345 300 1312.

Lines are open 8am-6pm Monday to Friday and 8am-4pm Saturday.

Virtual assistant

Have a question about your financial circumstances? Just ask our virtual assistant to see if it can help

Just ask

Further help and support available to you


Offering free debt advice and support in tackling your debts.

Visit StepChange
or call 0800 138 1111

Money Helper

Offering free and impartial money advice as well as tools to help improve your finances.

Visit Money Helper
or call 0300 500 5000

National Debtline

Offering free and independent debt advice.

Visit National Debtline
or call 0808 808 4000

Citizens Advice

Offering free, impartial advice on debt and money, work, benefits and more.

Visit Citizens Advice
or call 03444 111 444