Financial support

If you're worried about your finances we're here to support you

What do you need support with?

Changes in your life can have a knock-on effect on your finances. This can lead to your finances getting out of balance, and may even become a worry. If you've recognised you need support, this is often the first step. If you've missed a payment, or are worrying about how to manage your debt, help is available.

Worried about making a payment?

If you're worried about keeping up to date with your contractual monthly payments, or have already fallen behind, we're here to help.

Financial wellbeing

With the current rising cost of living, we've got a number of tools and tips to support you.

Life Events

Life can take us on a journey with all kinds of unexpected twists and turns. Other than the information available on this page, see how else we can help you by visiting our Life Events page.

Financial Abuse

To find out more about financial abuse and how we can help, visit our Financial Abuse page for details.

Persistent Debt

Find out more about persistent debt and how it impacts you.

Ways to get in touch

If you're concerned about your immediate financial situation, it's best to get in touch as soon as possible. As a responsible lender, we'll work with you to ensure you can keep in control of any money concerns you may have, whether they are short or long term.

Chat with us online

A quick and easy way to get in touch with us for any account specific queries is to use our 'Chat with us' service. This can be found within our Mobile Banking App or within Internet Banking.

To access Chat quickly, press and hold down the M&S Banking App and select 'Chat with us'.

Give us a call

Talk to our team of experts about your financial circumstances on 0800 313 4966.

Lines are open 8am-6pm Monday to Friday and 8am-4pm Saturday.

Virtual assistant

Have a question about your financial circumstances? Just ask our virtual assistant to see if it can help.

Just ask our virtural assistant

Need some Breathing Space?

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Help with Money Worries

Worrying about money can feel overwhelming.

We understand the stress of falling behind with payments, and we’re here to help.

The sooner you contact us, the easier it is to help relieve your money worries.

To get things started, you’ll need to complete an income and expenditure form.

You can do this: Online via the M&S Bank website or over the phone

Then you can follow up with our Financial Support Team via chat or phone for further support

We’ll ask some questions, to help us understand your financial situation.

We can then build a personalised plan, such as which debts to prioritise.

Need some breathing space?

You can also get free, independent debt advice and support from organisations such as: National Debtline and StepChange Debt Charity.

If you’d like to do this, we can give you breathing space while you work with them to create a personal action plan.

Asking for help is a positive first step, and we treat everyone who gets in touch with care and respect.

Together, we’ll help find a solution to give you the support that you need.

Thank you for watching

National Debtline – 0808 808 4000 – nationaldebtline.org

Stepchange – 0800 138 111 - stepchange.org

If you’re struggling with multiple debts or you have already fallen behind on your bills and need some time to seek third party financial advice, you may be eligible for Breathing Space.

Our Financial Support Team are here to help. If you're struggling with repayments, the sooner you reach out, the better.

  1. Chat with us or call us on 0800 313 4966.
  2. We’ll discuss your financial situation, and we may ask you to provide your income and expenditure information.
  3. Where appropriate, we’ll give you some Breathing Space to allow you time to seek third party financial advice.

Further help and support available to you

National Debtline

Offering free and independent debt advice.

Visit National Debtline or call 0808 808 4000

StepChange

Free debt advice from impartial experts.

Use their Money Health Check to get back on track or call 0800 138 1111

Money Helper

Offering free and impartial money advice as well as tools to help improve your finances.

Visit Money Helper or call 0300 500 5000

Citizens Advice

Offering free, impartial advice on debt and money, work, benefits and more.

Visit Citizens Advice or call 03444 111 444