Manage your loan

Need to top up your loan?

If you've already got an M&S Personal Loan and you wish to increase it, please contact our Customer Services team on 0800 363 400.

To apply for an M&S Loan, you must have an annual income of at least £10,000, be a UK resident and be aged 18 or over. Customers who do not meet our normal lending criteria may be offered a loan at a different APR. This will depend on your personal circumstances. The loan amount and term you request will also impact the rate offered.

Early settlement

You can repay your loan partially or in full at any time. If you choose to do this, there may be a reduction in the amount of interest you have to pay. If you repay part of the loan early, your monthly repayment will stay the same but you may repay the loan more quickly. If you wish to repay your loan early please call us on 0800 363 400 for a settlement figure.

Making overpayments

Making overpayments to your existing loan may reduce the amount of interest you pay. Cash cannot be paid directly into a loan account via our self-service machines, however, customers can pay into their current account and then transfer electronically or pay by debit card. You can make overpayments free of charge by contacting our Customer Services team on 0800 363 400.

Make a payment using your bank's online service

Please reference your M&S Loan account number which can be found on the front of your loan statement. Then quote the M&S Bank account number 99001174 and sort code 40-12-57. Most payments reach the account immediately.

Fixed payment/standing order

You can set up a fixed payment or standing order with your bank. Please reference your M&S Loan account number which can be found on the front of your loan statement. Then quote the M&S Bank account number 99001174 and sort code 40-12-57. Most payments reach the account immediately.

Cheque

Please send your cheque to: M&S Bank, PO Box 77, Harlow CM20 9BX. Make your cheque payable to M&S Bank and include your M&S Loan account number on the reverse. Your M&S Loan account number can be found on the front of your loan statements. Please don't send post-dated cheques as we can't accept them. It will take up to 6 working days to appear on your account. 

Debit card

You can make an overpayment using a debit card by contacting our Customer Services team on 0800 363 400.

Using your bank's telephone banking

Please call your bank, reference your M&S Loan account number which can be found on the front of your loan statement and quote the M&S Bank account number 99001174 and sort code 40-12-57. Most payments reach the account immediately.

Opening hours

8am-8pm Monday to Friday
8am-7pm Saturday
10am-6pm Sunday

Calls are recorded.

Important documents

M&S Personal Loans Terms and Conditions

Your guide to credit scoring

The Standards of Lending Practice

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