Securely manage your personal loan with M&S Bank
Need to top up your loan? Thinking about an early settlement? We can help you manage your loan.
Can I top up my existing loan?
If you’ve already got an M&S Personal Loan and you want to increase the amount you borrow, you can apply for a second loan online. Please note, this means you’ll be making two loan repayments each month. If you already have two M&S Personal Loans you’ll need to call us on 0800 363 400 to discuss the possibility of increasing your borrowing further.
If you would prefer to top up an existing loan, so that you have just one monthly repayment, please call us on 0800 363 400.
What are the personal loan rates today?
Can I settle my loan early?
You can repay your loan partially or in full at any time. If you choose to do this, there may be a reduction in the amount of interest you have to pay. If you repay part of the loan early, your monthly repayment will stay the same but you may repay the loan more quickly. If you wish to repay your loan early please call us on 0800 363 400 for a settlement figure.
Making overpayments
Making overpayments to your existing loan may reduce the amount of interest you pay. Cash cannot be paid directly into a loan account via our self-service machines, however, customers can pay into their current account and then transfer electronically or pay by debit card. You can make overpayments free of charge by contacting our Customer Services team on 0800 363 400.
FAQs
How to make a loan payment online
Please note that payments towards an M&S Personal Loan can’t be made via M&S Internet Banking or the M&S Banking App. You can make online payments from your current account, the same way you’d pay a bill or person.
If your M&S Loan account number is a 10 digit number, please quote the M&S Bank account number 99001174 and sort code 40-12-57 and use your M&S Loan account number as the payment reference- this is a 10-digit number. You’ll need to use ‘Marks and Spencer’ in the name field, and select Business Account.
If your M&S Loan account number is an 8 digit number, pre-fixed with a sort code, please quote your M&S account number and sort code. You’ll need to use your own name, and select Personal Account.
Your account number can be found on the front of your agreement or annual loan statement. Most payments reach the account immediately.
Can I set up a standing order or fixed payment?
You can set up a fixed payment or standing order with your bank.
If your M&S Loan account number is a 10 digit number, please quote the M&S Bank account number 99001174 and sort code 40-12-57 and use your M&S Loan account number as the payment reference- this is a 10-digit number. You’ll need to use ‘Marks and Spencer’ in the name field, and select Business Account.
If your M&S Loan account number is an 8 digit number, pre-fixed with a sort code, please quote your M&S account number and sort code. You’ll need to use your own name, and select Personal Account.
Your account number can be found on the front of your agreement or annual loan statement. Most payments reach the account immediately.
Where can I send a cheque to?
If your M&S Loan account number is a 10 digit number, please send your cheque to: M&S Bank, PO Box 349, Lowton Way, Hellaby Industrial Estate, Sheffield, S98 1EQ. Make your cheque payable to M&S Bank and include your M&S Loan account number on the reverse. Your M&S Loan account number can be found on the front of your loan statements. Please don't send post-dated cheques as we can't accept them. It will take up to 6 working days to appear on your account.
If your M&S Loan account number is an 8 digit number, pre-fixed with a sort code, we do not accept payments by cheque. Please review alternative payment methods.
How can I pay with a debit card?
You can make an overpayment using a debit card by contacting our Customer Services team on 0800 363 400.
How to pay over the phone
Please call your bank and reference your M&S Loan account number which can be found on the front of your annual loan statement and quote the relevant loan account number.
If your M&S Loan account number is a 10 digit number, please quote the M&S Bank account number 99001174 and sort code 40-12-57 and use your M&S Loan account number as the payment reference- this is a 10-digit number. You’ll need to use ‘Marks and Spencer’ in the name field, and select Business Account.
If your M&S Loan account number is an 8 digit number, pre-fixed with a sort code, please quote your M&S account number and sort code. You’ll need to use your own name, and select Personal Account.
Your account number can be found on the front of your agreement or annual loan statement. Most payments reach the account immediately.
What happens if I am unable to repay my personal loan on time?
To keep your account up to date you must pay at least your loan contractual monthly repayment. If you’re unable to make your contractual monthly repayments, it’s important you contact us as soon as you recognise you’re in difficulty, so we can work with you to understand your current financial situation and find an appropriate solution.
If you've recognised you need support or are worrying about how to manage your debt visit our financial support hub to learn about the help that is available.
Opening hours
8am-8pm Monday to Friday
8am-7pm Saturday
10am-6pm Sunday
Calls are recorded.
Important documents
M&S Personal Loans Terms and Conditions
The Standards of Lending Practice
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