Sparks Pay
Manage your account online
FAQs
How do I make a payment?
During the application for your Sparks Pay account, we'll have asked you for banking details in order to set up a Direct Debit for repayments.
If you'd like to make additional payments you are able to make a faster payment directly from your bank using these details, please use account number: 59001115 and sort code: 40-12-57, and include your 16-digit Sparks Pay account number as a reference.
Alternatively, within your Sparks Pay servicing area, you can select the 'Debit Card Payment' option within the 'Payment' tab.
I have not received a refund that I was expecting
If you have not received a refund that you were expecting on your Sparks Pay account please call M&S on 0333 014 800 and someone will be able to help you further.
How do I find out when my next payment is due?
Your Sparks Pay balance will be viewable through your Sparks Pay account, which you can access by logging into your M&S.com account and open the Sparks Pay servicing area.
There is a transaction showing that I don’t recognise, what should I do?
If you don't recognise a transaction on your Sparks Pay account you can call us on 0345 900 0900* and one of the team will be able to help you.
What else can we help you with?
Managing money with dementia
Find out how we are working towards making M&S Bank a dementia-friendly business.(PDF document)Important documents
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*Our customer service team are available from 8am-8pm, Monday to Sunday. Calls are recorded.