The M&S Chargecard, M&S Budgetcard and M&S Personal Reserve accounts have now closed

As of 22 July the M&S Chargecard, M&S Budgetcard and M&S Personal Reserve accounts have closed. We want to give our customers a great experience and that means focusing our efforts to make sure we create the very best financial products and services. The types of credit our customers are using is evolving, and the number of customers using their account has significantly reduced.

If you are an M&S Chargecard or M&S Budgetcard customer you won't be able to use your card for any spend in M&S stores, through marksandspencer.com and M&S app. If you are an M&S Personal Reserve customer you won't be able to withdraw funds after this date.

FAQs

Can I apply for an M&S Credit Card?

If you've already got an M&S Credit Card, we won't be able to open a new credit card account for you. Otherwise, you can apply online for an M&S Credit Card. We have a range of cards to suit individual needs.

To apply for an M&S Credit Card, you must:

be over 18 years old & live in the UK
have an annual income/pension of at least £6,800
not be registered as bankrupt, have any County Court Judgments or defaults and are up to date on any current credit agreements
not have an M&S Credit Card already in your name and not have been declined for an M&S Credit Card within the last 30 days and
be happy for us to undertake a credit search and credit scoring

As a responsible lender we have to undertake checks before we offer credit to anybody. Credit is subject to status. Terms and conditions apply.

Why is my card not working?

We wrote to you in May at the address we hold on our system to notify you that from 22 July 2024, your accounts will be closed and will stop working. This means you won't be able to use your card for any spend in M&S stores, through marksandspencer.com, or through the M&S App.

If you are an M&S Personal Reserve customer, you can no longer withdraw funds.

Why have you closed my account?

We regularly review the products available to our customers and as our customers use of our products has evolved over time, we have taken the decision to close all M&S Personal Reserves, M&S Budgetcards and M&S Chargecards. These products haven't been on sale for some years.

What do I do with my M&S Chargecard or M&S Budgetcard?

You can no longer use your card to pay for your shopping in M&S stores, online at marksandspencer.com, or through the M&S App. If you are an M&S Chargecard or M&S Budgetcard customer, you’ll still need to present your card in store to make a balance payment or to ask for a refund for a purchase made on your card.

Once you’re sure you don’t need to return any items, or make any repayments in store, please destroy your card and any additional cardholder cards too.

What has happened to my credit balance?

Call us on 0345 300 0244 and we will discuss returning it to you, lines are open Monday - Friday 9am - 6pm.

If your balance is less than £10, we'll donate the amount to charity, split equally between YoungMinds and Macmillan. Just to let you know that if you contact us after your account has been closed to claim your credit balance, we can still refund the full amount to you, even if it's been donated to charity.

How do I make a payment?

A payment can be made via your bank's online banking; set up M&S Bank as a new payee with your current account. You should quote our bank details, sort code 40-12-57 and account number 99001174, with your full M&S Chargecard, M&S Budgetcard or M&S Personal Reserve account number as a reference.

Or call us on 0345 300 0244, lines are open Monday - Friday 9am - 6pm, and we can take a payment over the phone.

If you have a Direct Debit in place, you can continue to pay via this method or give us a call if you would like to set up a new Direct Debit agreement. You'll still get monthly statements until you have a nil balance, so make sure you let us know if your address changes. If you currently have an arrangement in place due to being in financial difficulty, this will continue as agreed.

Although your account is now closed, your Direct Debit can continue until your balance is zero, however you can no longer make any further purchases. When you get your final statement showing a nil balance, remember to cancel any Direct Debit or Standing Orders you have set up.

When do I need to pay my balance by?

There is no set date to pay your balance down by. Please ensure the minimum payment requirement is met, as per the Terms and Conditions.

If you’d like to check your balance, call us on 0345 300 0244, lines are open Monday - Friday 9am - 6pm.

If you are in financial difficulty or worried about paying your balance, we have a dedicated Financial Support Team who are here to help. You can speak to us on 0800 345 7401. Lines are open 8am-6pm Monday to Friday and 8am-4pm Saturday.

Our financial support page also suggests lots of ways to organise your finances and help manage your debts.

Will I get charged fees if I pay late after the stop spend date?

Yes, fees will continue to be payable as described in our terms and conditions.

I have just received a letter addressed to a deceased family member regarding an M&S Chargecard/M&S Budgetcard/M&S Personal Reserve account and I need to let you know that they have died. What do I need to do?

We're sorry to hear of your loss.

If the balance on the account is nil, there is no need to get in touch with us. Otherwise, you can notify us of a bereavement in the following ways:

Visit our bereavement page.
Call us on 0345 600 5860 or +44 (0) 1244 879080 from outside the UK.

I am unhappy that you have closed my account, how do I make a complaint?

We're committed to providing you with the best products and services. If you feel that we haven't met your expectations, we'd value your feedback. Visit our complaints page for further information on how to make a complaint.