M&S Chargecard, M&S Budgetcard and M&S Personal Reserve accounts are closing on 22 July 2024

We will be closing our M&S Chargecard, M&S Budgetcard and M&S Personal Reserve accounts on 22 July. We want to give our customers a great experience and that means focusing our efforts to make sure we create the very best financial products and services. The types of credit our customers are using is evolving, and the number of customers using their account has significantly reduced.

This means that from 22 July, these accounts will be closed and will stop working. If you are an M&S Chargecard or M&S Budgetcard customer you won't be able to use your card for any spend in M&S stores, through marksandspencer.com and M&S app. If you are an M&S Personal Reserve customer you won't be able to withdraw funds after this date.

FAQS

Will I get charged fees if I pay late after the stop spend date?

Yes, fees will continue to be payable as described in our terms and conditions.

Can I apply for an M&S Credit Card?

If you've already got an M&S Credit Card, we won't be able to open a new credit card account for you. Otherwise, you can apply online for an M&S Credit Card. We have a range of cards to suit individual needs.

To apply for an M&S Credit Card, you must:

  • be over 18 years old & live in the UK
  • have an annual income/pension of at least £6,800
  • not be registered as bankrupt, have any County Court Judgments or defaults and are up to date on any current credit agreements
  • not have an M&S Credit Card already in your name and not have been declined for an M&S Credit Card within the last 30 days and
  • be happy for us to undertake a credit search and credit scoring

Will I definitely be accepted if I apply for a credit card/loan?

No, as a responsible lender we have to undertake checks before we offer credit to anybody. We will however consider how you run your existing account when making a decision. Credit is subject to status. Terms and conditions apply.

I have just received a letter addressed to a deceased family member regarding an M&S Chargecard/M&S Budgetcard/M&S Personal Reserve account and I need to let you know that they have died. What do I need to do?

We're sorry to hear of your loss.

If the balance on the account is nil, there is no need to get in touch with us. Otherwise, you can notify us of a bereavement in the following ways:

  • Visit our bereavement page.
  • Call us on 0345 600 5860 or +44 (0) 1244 879080 from outside the UK.

I am unhappy that you are closing my account, how do I make a complaint?

We're committed to providing you with the best products and services. If you feel that we haven't met your expectations, we'd value your feedback. Visit our complaints page for further information on how to make a complaint.