What is Samsung Pay and which devices are compatible?
Samsung Pay is a simple and secure way to make payments in-store, wherever you see the contactless payment symbol. Samsung Pay lets you make purchases above the £45 contactless limit with most retailers, and you can use it to pay in participating apps and on the web where you see the Samsung Pay Checkout button.
You can find a list of compatible devices on the Samsung support page.
How do I set my M&S Card as my default card, or Transport card, for Samsung Pay?
The last card you viewed in Samsung Pay will automatically appear as your default card the next time you open the app. However, you can still swipe through the cards you have added to select the relevant card before making a purchase.
To set your M&S Bank card as your Samsung Pay Transport card simply launch the Samsung Pay app, tap Start to activate your Transport card and then tap on Set up Transport card.
Where can I use Samsung Pay and is it free to use?
Samsung Pay can be used in stores wherever you see these symbols:
It can also be used for travel with Transport for London on buses and the London Underground.
You can make in-app and web purchases on your compatible Samsung device wherever you see the Samsung Pay checkout button.
What should I do if I lose my device?
If your phone is lost or stolen, you can use Samsung's Find My Mobile service to remotely disable your cards on that device.
You can also call us on 0345 600 5860 to suspend or remove your card from Samsung Pay.
Lines are open 8am-8pm 7 days a week.
If you replace or update your device, you will need to add your card(s) to Samsung Pay again.
Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example, if you pass it to be repaired.
What should I do if I lose my card?
If you lose your card, please contact us immediately on 0345 600 5860.
If you have a debit card:
- your card will be stopped, and you’ll no longer be able to use Samsung Pay with this card
- when we issue you with a new card, you’ll need to register it with Samsung Pay again
If you have a credit card:
- your card will be stopped
- when we issue you with a new card, you won’t need to register it with Samsung Pay again as your new card details will be updated automatically
- once your new card arrives, you should activate it as soon as possible to continue using Samsung Pay
Lines are open 24 hours a day, 7 days a week.
What happens when my card expires?
If your card is nearing expiry, a replacement card is automatically issued and the new card details are automatically updated in Samsung Pay, once you have activated your new card. If the expiry month has passed and you have not received a new card, you will need to contact our Lost & Stolen team.
Is Samsung Pay secure?
Samsung Pay uses Tokenization and Samsung Knox to secure your payment information. Additionally, your fingerprint or a 4-digit Samsung Pay PIN is required to authorise in-store purchases, or iris scanning on compatible devices.
To protect your card:
You must not choose a Samsung Pay PIN that can be easily guessed by anyone else or tell anyone else what your device passcode is; and you must ensure that you do not store anyone else's fingerprint or Iris scan within your Samsung device.
Do I need to have an active internet connection for Samsung Pay to work?
An active internet connection is not required to make in-store purchases, but your phone should connect to the internet at least once per day to ensure that Samsung Pay stays up to date and remains active. You can perform several authentications / transactions during a period without internet access, after which your phone will need an internet connection before additional authentications will process. Samsung Pay does require an active internet connection to activate the app or add a new card.
I have been prompted for a one-time passcode when adding a card to Samsung Pay. What is this and why is it required?
For security purposes, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and will be sent via text. Once received, please enter the one-time passcode into the appropriate field.
Samsung and Samsung Pay are trade marks or registered trade marks of Samsung Electronics Co., Ltd. Use only in accordance with the law.
The Contactless Symbol is a trademark owned by and used with permission of EMVCo, LLC.
M&S Bank Cards are eligible for Samsung Pay, subject to status.
Samsung and Samsung Pay are trade marks or registered trademarks of Samsung Electronics Co. Ltd. Use only in accordance with the law.