is Samsung Pay?
Samsung Pay is a simple and secure way to make mobile payments with select Samsung devices using
your eligible M&S Credit or Debit Cards. It works wherever contactless is accepted.
Which devices are compatible with Samsung Pay?
Samsung Pay is available on Samsung Galaxy Note9, S9+ and S9, Note8, S8+ and S8, S7 edge and S7, S6
edge+*, S6 edge* and S6*, A8, A5 2017, A3 2017 and J5 2017. Also available on Samsung Galaxy Watch,
Gear Sport and Gear S3.
is my default payment card in Samsung Pay determined?
The last card you viewed in Samsung Pay will automatically appear as your default card the next time
you open the app. However, you can go to settings to select a default card. Finally, you can always
swipe between all the cards you have added and select a different card before making a purchase.
is Samsung Pay secured?
Samsung Pay uses Tokenisation and Samsung KNOX to secure your payment information. On the Galaxy
Note9 you can use intelligence scan technology to keep your transactions secure. On the Galaxy
Note9, S9+, S9, Note8, S8 and S8+, you can use iris scanning technology to keep your transactions
secure. On the S7 edge, S7, S6 edge+, S6 edge, S6, A3 2017, A5 2017 and J5 2017 your fingerprint or
a 4-digit PIN is required to authorise in-store purchases.
is a transport card?
You can set a card up as a 'transport card' to use on TfL services. You don't even need to wake your
phone or verify with a fingerprint or PIN – simply touch the middle section of your phone (where
the antenna is located) against the card reader. You can use this service for pay as you go on
London buses, the Tube, London Trams, DLR, London Overground, TfL Rail, Emirates Air Line, River
Bus and most National Rail services in London. For more information on using Samsung Pay on
Transport for London services, please visit the TfL
have been prompted for a one-time passcode when adding a card to Samsung Pay. What is this and why
is it required?
Samsung will ask you to enter a one-time passcode to confirm your identity. This code is a series of
numbers and will be sent via email or text. If prompted, please select how you wish to receive this
code and then enter it into the appropriate field.
Where can I use Samsung Pay?
Samsung Pay can be used wherever you see the contactless payment symbol. In addition, you can use
Samsung Pay to pay as you go on London Buses, the Tube, tram, DLR, London Overground, TfL Rail,
Emirates Air Line, River Bus and most National Rail services in London.
Samsung Pay free to use?
Samsung Pay is free to use, but charges from your mobile network provider may apply depending on
your data plan.
many cards can I add into Samsung Pay?
You can add up to 10 credit or debit cards to Samsung Pay. An M&S Credit or Debit Card can be added
on up to nine devices.
I need to have an active internet connection for Samsung Pay to work?
An active internet connection is not required to make in-store purchases, but your phone should
connect to the internet at least once per day to ensure that Samsung Pay stays up to date and
remains active. You can perform several authentications/transactions during a period without
internet access, after which your phone will need an internet connection before additional
authentications will process. Samsung Pay does require an active internet connection to activate
the app or add a new card.
do I make in-store purchases with Samsung Pay?
Start by either swiping up from the home button or opening the Samsung Pay app from your home
Select the card you want to pay with.
You can authenticate the payment by intelligence scan (available on Galaxy Note9), iris scanner
(available on Galaxy Note9, S9+, S9, Note8, S8+ and S8 phones), fingerprint or PIN.
Touch or hover your phone about 2-4 cm over the contactless terminal where you'd usually tap your
physical card to complete the transaction.
do I return a purchase if I used Samsung Pay to make the payment?
All purchases made through Samsung Pay can be returned according to the store's policies. If you
return an item paid for through Samsung Pay, the store may require you to hover your phone over the
contactless terminal to complete the return.
should I do if I lose my device?
If your device is lost or stolen, call us on 0345
600 5860 to remove your card. You can use Samsung's
Find My Mobile service to disable your cards remotely.
should I do if I lose my card?
If you lose your card, please contact us immediately on 0345 600 5860. All transactions on your card will be
stopped, including Samsung Pay transactions, until you have received, activated and added your
replacement card to Samsung Pay.
happens when I replace or update my device?
If you replace or update your device, you will need to add your card to Samsung Pay again.
should I do if I still have questions or need assistance
with Samsung Pay?
* Available on Samsung Galaxy S6, S6 edge and S6 edge+ devices which have the
Android Nougat 7.0 software update.
** Samsung Pay is only compatible with select Samsung devices. A £45 limit may
apply to transactions in some stores; please ask the retailer for further details.
M&S Bank Credit and Debit Cards are eligible for Samsung Pay, subject to
Lines are open 8am-8pm, 7 days a week. Calls are recorded for our mutual
security, training and monitoring purposes.
Samsung and Samsung Pay are trade marks or registered trademarks of Samsung
Electronics Co. Ltd. Use only in accordance with the law.