Open Banking

Open Banking can let you see all of your accounts, wherever you bank, together in one place.

Open Banking allows you to securely share information with third party providers (TPPs), who can then provide you with a range of services, like making payments and giving you budgeting tools to help you manage your money.

Account information sharing

By sharing your information securely with a TPP you could do things like connect your accounts and view all of your balances and transactions in a single place. Plus, you could use product comparison sites to check if there’s a more suitable account for your lifestyle.


Making payments


You'll be able to send money directly from your M&S Bank account through a TPP in just a few steps.

Sharing your account information securely

TPPs will require your consent to access your M&S Bank payment accounts; it's important you understand the services they are providing and how they will use your information.

There are two ways that a TPP could have access to your account information

  1. Application Programming Interface (API) based access: the TPP will ask you for your consent and you will be securely redirected to M&S Bank's online authentication process. This will be similar to the way you sign in to our Internet Banking service. If you're using our Mobile Banking app, you'll simply be able to use face recognition or Touch ID to authenticate it, where available.

    If you have any problems authenticating, make sure you follow the process with step-by-step on-screen instructions on how to generate the security code.

    Once authenticated, you can select the accounts you want to share. The TPP will ask you for your consent for them to access your account information either as a one-off, or for a period of time.

    Depending on the duration of the consent you provide, you may be required to refresh their access every 90 days through our online authentication process.

  2. Screen scraping access: Before a TPP can access your account, they will need to identify themselves to us. TPPs may then access your accounts by signing in using your Internet Banking security credentials. They'll need to request this information from you each time they need to access your information. The TPP will be able to access information in a similar way to when you use Internet Banking. This is commonly known as screen scraping.

    TPPs are only legally permitted to access screens and information for accounts that you have given consent to. This includes the account summary, payee information and balance data. All TPPs that access your information must comply with data protection laws and must be registered or authorised with the Financial Conduct Authority (FCA).

    If you're concerned about the data you've shared and feel it may have been used incorrectly, get in touch with the organisation or the TPP as soon as possible.

Making payments with Open Banking

Open Banking Access

You'll be asked for your consent by the TPP before being redirected to M&S Bank for authentication, much like account information sharing.

TPPs can ask you for the sort code and account number of where the payment will come from, or you can select those details after the authentication process and confirm the payment to be made.

When the process is complete we'll send the requested information to the TPP, or make the payment.

Via Internet Banking

TPPs will ask you to input your Internet Banking security credentials into their website or app. Using this information they'll be able to initiate payments in a similar way, as if you were signed in to Internet Banking directly.

How card based payment instructions work

A payment method known as 'card-based payment instrument issuer' has been introduced, which allows a TPP to issue you with a card that you can link to your payment account(s).

You can make payments with that card and the TPP will ask us for confirmation that you have the funds in your account.

We'll only respond with a 'yes' or 'no' answer. If the TPP wants to access the funds in your account(s), they'll need to make separate arrangements with you.

If you experience a problem with your TPP issued card, get in touch directly with the organisation or TPP who issued the card.

Need more information?

Visit the Open Banking website for more information.

If you have a technical problem with making payments, or if you believe a third party has accessed information through screen scraping which they shouldn't have, let us know by calling 0345 900 0900. Lines are currently open 8am - 8pm due to Covid-19 and we'll do everything we can to sort it out straightaway. This line will be open 24/7 once normal business resumes.

If you are not happy with any of our services, please visit our complaints and feedback page.

FAQ's

How is Open Banking secure?

TPPs who can access your payment accounts must comply with data protection laws and must be registered with or authorised by the Financial Conduct Authority (FCA) or another EU member state's National Competent Authority. The FCA is the UK's National Competent Authority.

You should only input your log on security details with TPPs that are registered with their respective National Competent Authority, as TPPs across Europe can also offer this service.

You can check that a TPP is legitimate, or find out more information, by contacting them directly or visiting their website. You can also see if a firm is authorised to provide Open Banking services by checking the FCA register.

What type of payments can I make?

For payments within the UK, you can make an immediate payment, set up a future dated payment or set up a standing order/recurring payment.

What information is shared with TPPs?

If a company asks you to share information, they have to be clear what they are going to do with it, and how long they will keep it for.

Here are some examples of what data may be shared:

  • Account name, number and sort code, card number (credit card only), account balance, and currency
  • Details of your Direct Debits; standing orders; recurring, future-dated payments; and details of payee agreements that you may have set up
  • Details of your incoming and outgoing transactions
  • Details of information contained in your statement
  • The types of products you have, including benefits, offers, rewards, fees, charges and interest
  • Name(s) of all account holders

How can I stop sharing my information with TPPs?

You can choose to stop sharing your information at any time, and when you do, it is with immediate effect.

You can go back to the TPP, who you agreed could access your information, and ask them to stop accessing your account(s). This will usually be via their app or website.

When the access has been set up via Open Banking, you can sign in to your Internet Banking or the M&S Banking App and select the Open Banking Dashboard to cancel access from any TPPs.

We'll notify the TPPs that their access has been cancelled and this may affect the services they provide you.

Any access you’ve given to a TPP where you have given your Internet Banking security details must be cancelled directly with them.

Am I automatically opted in to Open Banking?

You are not opted in automatically. To take advantage of Open Banking, you will need to provide consent to a regulated TPP.

If you'd like to use a TPP with an M&S account, you'll need to be registered for Internet Banking

What should I do if I have a problem with a product I bought through Open Banking?

If you have a problem with something you bought, eg if it hasn't arrived or you received the wrong item, please contact the retailer directly.