How to verify online payments using the M&S Banking App
- Step 1: When making a payment online, enter your M&S Credit Card details as usual. Before you can complete the payment, a verification screen will pop up with instructions on how you can confirm your identity using the M&S Banking App.
- Step 2: Don’t press the ‘Payment confirmed’ button on the verification screen
Instead, sign in to the M&S Banking App.
If you are using a mobile device, you’ll need to come out of the checkout screen to open the app.
- Step 3: Once you’ve signed in to the app, a 'Confirm this payment' screen will appear. If the details are correct, tap 'Confirm’. (If a confirm payment screen does not appear, go to ‘Send money’ and press ‘Confirm online payment’).
- Step 4: Then, verify it's you by using your face, fingerprint or Digital PASS PIN. Once you see the ‘Almost there’ screen, return to the retailer’s checkout and press ‘Payment confirmed’ to complete your order.
That’s it! You’ll see a confirmation of your payment on the checkout screen.
Frequently asked questions
Why have you added in these extra checks and how will they benefit me?
Changes to online card payments have been introduced due to new Payment Services Regulations. This additional level of verification has been designed to help protect you from card fraud, and make it harder for fraudsters to make payments without your knowledge.
How do I review and update my contact details?
Simply sign in to Internet banking and select "My Details and Preferences" on the left hand side. Choose what you wish to update and follow the instructions. You can also update your contact details by calling us on 0345 600 5860*. Lines are open 8am-8pm.
*Calls are recorded for our mutual security, training and monitoring purposes.
To be able to use all app features, you’ll need to ensure that you are running the latest version of our app. In order to download the latest version, you’ll need to ensure you are running iOS 12.2 or Android 6 or above. We recommend using the most up to date operating system your device can support.
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