Apple Pay

An easy way to pay with your M&S Credit Card and still get M&S rewards points when you spend

What is Apple Pay?

Apple Pay is a secure payment service that allows you to use your Apple device in place of your physical card while still collecting M&S rewards points when you spend.

You simply add your M&S Credit Card to your digital wallet and you can then make contactless payments in person, and make payments in apps and online without the need for your physical card or PIN.

How to set up your M&S Credit Card for Apple Pay

Using the M&S Banking App – iPad and iPhone

1. Sign into the app either using Face ID, Touch ID or your 6-digit M&S PASS PIN. Not yet registered for our app? Get the app.

2. On the balances screen, select your M&S Credit Card and then tap ‘Manage cards’.

3. On the ‘Manage cards’ screen you then need to tap ‘Add to Apple Wallet’.

iPhone

1. Open the Wallet app, then tap the plus sign in the upper-right corner.

2. From there, simply enter your card's security code to add your credit card that you use with your Apple ID.

3. To add a different card, use your iSight camera to enter the card information, or type in manually.

Apple Watch

1. Open the Apple Watch app on your iPhone* and select 'Wallet & Apple Pay'.

2. Then tap 'Add a new Credit or Debit Card'.

3. From there, simply enter your card's security code to add your credit card that you use with your Apple ID.

4. To add a different card, use your iSight camera to enter the card information, or type it in manually.

*when paired with iPhone 5 or later model

iPad

Apple Pay is available with iPad Pro, iPad Air 2, iPad mini 4, and iPad mini 3.

1. Go into Settings, tap 'Wallet & Apple Pay', and tap 'Add Credit or Debit Card'.

2. From there, simply enter your card's security code to add your credit card that you use with your Apple ID.

3. To add a different card, use your iSight camera to enter the card information, or type it in manually.

Mac with Touch ID

1. Go to System Preferences, and select 'Wallet & Apple Pay' and then 'Add Card.'

2. Enter your card’s security code to add your credit card that you use with your Apple ID.

3. To add a different card, use your camera to scan the card information.

Apple Pay is available on Mac models with Touch ID.

How to pay

Making payments is easy, secure and best of all you’ll still be able to collect M&S rewards points when you spend on your M&S Credit Card using Apple Pay. Payments will come from your default card which can be changed at any time. Apple Pay can be used wherever you see these symbols:


In store

If your iPhone uses Face ID, double-click the side button and then glance at your iPhone to authenticate with Face ID.

Next, hold the top of your iPhone near the contactless reader until you see 'Done' and a tick on the display. If your iPhone uses Touch ID, you can hold your phone near the contactless reader with your finger on Touch ID until you see 'Done' and a tick on the display.

On Apple Watch, double-click the side button and hold the display of your Apple Watch up to the contactless reader. A gentle tap will confirm that your payment information was sent.

In app

To pay in apps on your iPhone and iPad, select Apple Pay when you checkout and complete the payment using Face ID or Touch ID.

Online

To pay on websites in Safari on your Mac, select Apple Pay and complete the payment using your iPhone or Apple Watch. Or, if your Mac has Touch ID, select Apple Pay when you checkout in Safari and complete the payment using Touch ID on the Touch Bar.

On Transport for London (TfL)

First, you’ll need to set up Express Transit mode. Simply hold the top of your iPhone or the display of your Apple Watch near the contactless reader. There’s no need to use Face ID, Touch ID or double-click the side button of your Apple Watch or iPhone.

Alternatively, you can pay on TfL without setting up Express Transit mode by making a payment as you would do in store.

FAQs

Which devices are compatible with Apple Pay?

For a list of compatible devices, visit the Apple support page (opens in a new tab).

How do I set my M&S Credit Card as the default card for Apple Pay?

The first card you add to Wallet is your default card. To change your default card go to Settings, select Wallet & Apple Pay and tap Default Card. Select your M&S Credit Card to make it the default card for transactions.

You can also change a default card by selecting the card you would like to make the default, and dragging it to the front in Wallet. Tap "OK" when prompted.

Where can I use Apple Pay and is it free to use?

Apple Pay can be used in stores wherever you see these symbols:

It can also be used for travel with Transport for London on buses and the London Underground.
You can make in-app and web purchases on your compatible iPhone, iPad or Mac wherever you see the Apple Pay button at checkout.
A £100 limit will apply to transactions in some cases; ask the retailer for further details.

M&S Bank won't charge you for using Apple Pay, but charges from your mobile network provider may apply depending on your data plan.

How do I enable Express Transit Mode?

To enable Express Transit mode for your M&S Credit Card in Apple Wallet, follow these simple steps:

For iPhone

Open the Settings app on your iPhone. Tap Wallet & Apple Pay, then tap Express Transit Card.
Select your M&S Credit Card, then authenticate with Face ID, Touch ID, or your passcode.

For Apple Watch

Open Watch App on your iPhone and select the My Watch tab.
Tap Wallet & Apple Pay, then tap Express Transit Card.
Select your M&S Credit Card, then authenticate with your Apple Watch passcode.

If you have a default M&S Credit Card set for Apple Pay, Express Transit mode will automatically be enabled for this card. If you wish to disable this feature please follow the steps above.
Please note: You can only have one Express Transit card per Apple device.

You can find out more by visiting the Apple Transit knowledge page (opens in a new tab).

What should I do if I lose my iPhone, iPad, Apple Watch or Mac?

If your iPhone, iPad, Apple Watch or Mac is lost or stolen, you can go to icloud.com/find or use the Find My iPhone app to mark your device as lost so that Apple Pay is disabled on the device. For more information please view the Apple website.

If you do not have another device to use to mark your device as lost, you need to contact us via ‘Chat with Us’ in the M&S Banking App or Internet Banking so we can stop your card.

Alternatively, you can call us between 8am-8pm 7 days a week on 0345 600 5860 to suspend your card.

What should I do if I lose my credit card?

If you lose your card, please contact us immediately via ‘Chat with Us’ in the M&S Banking App or Internet Banking. Alternatively, you can call us between 8am-8pm 7 days a week on 0345 600 5860.

  • your card will be stopped
  • when we issue you with a new card, you won’t need to register it with Apple Pay again as your new card details will be updated automatically
  • once your new card arrives, you should activate it as soon as possible to continue using Apple Pay

What happens when I replace or update my device?

If you replace or update your device, you will need to add your card(s) to your Apple Wallet again.

How do I remove a card from my device?

You can remove a card from Apple Pay at any time. Go to Settings, then 'Wallet & Apple Pay', tap the card that you want to remove, then select 'Remove Card'.

Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.

What happens when my credit card expires?

If your card is nearing expiry, a replacement card is automatically issued and the new card details are automatically updated in Apple Pay, once you have activated your new card. If the expiry month has passed and you have not received a new card, please contact us immediately via ‘Chat with Us’ in the M&S Banking App or Internet Banking. Alternatively, you can call us between 8am-8pm 7 days a week on 0345 600 5860.

Is Apple Pay secure?

Apple Pay is a secure way to make payments. With Apple Pay, instead of using your actual M&S Credit Card number when you add your card, a unique Device Account Number is assigned, encrypted, and securely stored in the Secure Element, a dedicated chip in iPhone, iPad, and Apple Watch. When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual credit card number is never shared by Apple with merchants or transmitted with payment.

To protect your card:

  • you must not choose a device passcode that can be easily guessed by anyone else or tell anyone else what your device passcode is; and
  • you must ensure that you do not store anyone else's fingerprint within your Apple Pay device.

Do I need a data connection to use Apple Pay?

You do not need an internet connection in order to use Apple Pay.

I have been prompted for a one-time passcode. What is this and why is it required?

For security purposes, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and/or letters and will be sent via email or text. If prompted, please select how you wish to receive the one-time passcode and then enter it into the appropriate field.

What should I do if I still have questions or need assistance with Apple Pay?

Please visit the Apple website. You can also 'Chat with Us' in the M&S Banking App or Internet Banking. Alternatively, you can call us between 8am-8pm 7 days a week on 0345 600 5860.

Important documents

Guide to putting your M&S Credit Card in your e-wallet (PDF Document)(opens in a new window)

M&S Bank Privacy Notice (PDF Document)(opens in a new window)

Mobile Pay credit card terms (PDF Document)(opens in a new window)

You may require Adobe PDF reader to view these documents. Download Adobe Reader

Apple, the Apple logo, Apple Pay, Apple Watch, iPhone, iPad, Mac, Safari, Face ID, Touch ID and iSight are trademarks of Apple Inc., registered in the US and other countries and regions. iOS is a trademark of Cisco and used by Apple under licence.