Deaf, hard of hearing or speech impaired

British Sign Language Interpretation from home

Sign Video link

The British Sign Language (BSL) Video Relay Service enables you to contact us using BSL. The service connects you with a qualified BSL interpreter via the webcam on your device, who will be able to relay your conversation to one of our Customer Services assistants.

You can use the service 8am-6pm Monday to Friday (excluding bank and public holidays) and it is free from your home computer or mobile device.

Use SignVideoUse SignVideo Open in new window

How do I use it?

The first time you use the SignVideo service you will need to download a Live Plug in. This makes sure that you have good video quality and that your calls are secure. Please follow the instructions once you are connected to the Web Access page. You'll only need to do this the first time you use the service.

When you click on the 'Use SignVideo' button it will open a new window where you will be connected to the interpreter via video. To make sure we can get you through to the right person at M&S Bank as quickly as possible please make sure you have all your details ready.

What do I need?

You will need a device with a webcam that meets the following requirements:

  • iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam.
  • IE9-11 or Firefox for Windows, Safari for Mac.
  • Bandwidth of at least 256 kbp/s upload and download (384kbp/s recommended).

Help and support

For troubleshooting and technical guidance on SignVideo's service, please contact SignVideo at or call 0203 388 0771.

Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and M&S Bank for quality and monitoring purposes.

Text Relay

We accept calls from Text Relay. This is a useful service if you are deaf, hard of hearing or speech impaired.

Text Relay is a national telephone relay service which facilitates calls between text phone users and someone using a standard telephone.

If you wish to contact us using the Text Relay service please use the prefix 18001 with any of our standard contact numbers (eg 18001 0345 900 0900 for general banking enquiries). A Text Relay operator will join the call and assist by using a text phone to talk to you, while speaking to our representative.

You can find out more information about Text RelayText Relay Open in new window services.

Internet Banking

Manage your credit card and Everyday Savings Account online. Find out more about our Internet Banking service.