We understand that being diagnosed with any illness affects many aspects of your life. We're here to try to make sure that managing your money isn't an added stress during these difficult times.


If you are a credit card or Everyday Savings Account customer, you can use our app anytime without having to call us. The app lets you manage your account securely from your smartphone.

You can use the app for:

  1. Viewing your digital statements
  2. Viewing balances on most M&S Bank accounts you hold
  3. Making payments to your M&S Credit Card using a debit card
  4. Contacting us through the ‘Chat with us’ feature which allows you to ask questions about your account directly in the app.

Find out more about Mobile Banking

Internet Banking

As well as being able to manage your account online, we have a ‘Chat with us’ feature which, for those more straightforward banking queries, MOBI, our virtual assistant, will try to help you first. If MOBI can't answer your query, MOBI will seamlessly transfer your chat to an agent, who'll get back to you with an answer as soon as they can.

Appointing someone to look after your accounts

If you feel it's too much to manage your account, you can empower someone to act on your behalf with your banking. You can either obtain a Power of Attorney, which we can apply to your account or we can arrange to set up a third party mandate for you. There's more information about options for having someone manage your account.

Talk to us

When you're ready to speak to us, you can call one of our advisors. Our main Telephone Banking number is 0345 900 0900 we can help with a range of enquiries on this line.

Where to go for help

Your GP is the best person to speak to and support your health needs, but there's also a range of organisations that can help you when you're diagnosed with a long term illness. We've added some links for a few of these that you may wish to contact.

Citizens Advice

England 03444 111 444
Scotland 0800 028 1456
Wales 0344 477 2020

Advice NI
0800 028 1881


Telephone 0808 808 0000