Support and information can be found on our Covid-19 support page.

To help support you at peak times, we have updated our telephony opening times, please only call if it is urgent, so we can help those most in need. Please view our contact us page for our current opening times.

We’re introducing an NHS and emergency services banking hour, from 6-7pm every day. We’d ask that customers avoid calling us for their routine banking needs during this time.


We understand that being diagnosed with any illness affects many aspects of your life. We're here to try to make sure that managing your money isn't an added stress during these difficult times.


You can use our app anytime without having to call us. The app lets you manage your account securely from your smartphone.

You can use the app for:

  1. Checking your balance
  2. Making payments to existing payees
  3. Transferring money between your M&S Bank personal accounts

Find out more about Mobile Banking

Internet Banking

As well as being able to manage your account online, we have a LiveChat service which allows you to speak to an advisor without having to call. You can also log on to Internet Banking and send us a secure message at any time if you have any questions.

Branch Banking

We can arrange longer appointments and offer private rooms if you'd like to speak to someone face to face. You're welcome to ask a family member or friend to come with you when you visit the branch. If you'd like to do this, please tell a member of staff when you're making your appointment. There are no forms to fill in – you just have to let us know you're happy for them to accompany you.

If you apply for a new product with us, you can take your paperwork home to read over before you commit to signing. There's no pressure to do it there and then.

Appointing someone to look after your accounts

If you feel it's too much to manage your account, you can empower someone to act on your behalf with your banking. You can either obtain a Power of Attorney, which we can apply to your account or we can arrange to set up a Third Party mandate for you. There's more information about options for having someone manage your account.

Talk to us

When you're ready to speak to us, you can call one of our advisors. Our main Telephone Banking number is 0345 900 0900 we can help with a range of enquiries on this line.

Where to go for help

Your GP is the best person to speak to and support your health needs, but there's also a range of organisations that can help you when you're diagnosed with a long term illness. We've added some links for a few of these that you may wish to contact.

Citizens Advice Bureau

England 03444 111 444
Scotland 0345 404 0506
Wales 0344 477 2020
Northern Ireland 0300 123 3233


Telephone 0808 808 0000