Mental health support

Thinking about your finances whilst dealing with your mental health can be challenging. Take a look at what we have available to support you

Your mental health

Everybody has mental health just like everyone has physical health. Your mental health can fluctuate as a result of different experiences or life events you might face making tasks such as dealing with your finances challenging.

Financial support

If you’re worried about your finances we’re here to support you. Find out more by visiting our financial support page.

Your wellbeing

It’s common for money worries to affect your overall wellbeing, with one causing or influencing the other. You’re not alone if you’re feeling like this, we have some support available to help you here.

There can be many reasons causing you to worry about money - if you think you’re facing financial abuse, we're here to support and help you regain control of your finances.

M&S Banking App and Internet Banking

Did you know that digital banking can work in a way that suits you? Especially when you make the most of what your computer, mobile or tablet has to offer through its accessibility settings.

Here’s some of the things you can do online with us that you might find useful:

  • Spend notifications – keep on top of your spends by turning on spend notifications in our banking app, notifying you every time your M&S Credit Card is used to make a transaction
  • Statements & balances – access your statements and balances in a way that suits you via our banking app or Internet Banking
  • Pay your M&S Credit Card – make a payment towards your M&S Credit Card at anytime via our banking app or Internet Banking

I want to learn more about:

Digital accessibility
Mobile banking app
Internet Banking

Chat with us

Our chat service is here to help you all day, every day, so you can contact us at a time and in a way that suits you via our mobile banking app or Internet Banking. MOBI, our chat bot, will try to help you first, and if you need further assistance, MOBI will seamlessly transfer you to an agent who'll reply as soon as they're available.

Learn more about how to chat with us >

Your support needs

Tell us how we can support you with your banking in a way that works for you.

Learn more about support needs

Additional support


Providing advice, information and support to anyone experiencing a mental health problem.


Available day and night to support whatever you’re going through. Sharing ways to cope and skills to be there for others.

Anxiety UK

Offering information and support services to help control anxiety.

Mental Health UK

Providing support and services that pose a threat to people’s mental health, including money problems.

Banking definitions

Not sure what we mean when we use certain banking terms? Use our banking definitions guide to help make sense of your banking.

Learn more about banking definitions

Not found what you’re looking for?

We’re always happy to help. We have a number of accessible ways to contact us.

Find out more about accessible ways to contact us