Closing an account
You can only close accounts with a nil balance. This means that if your account is overdrawn or in credit, you'll need to either deposit or withdraw funds to ensure a zero balance.
Direct Debits and standing orders
All Direct Debits and standing orders will be cancelled. Please ensure you have alternative payment methods in place to avoid negative effects on your credit file.
Transaction history provided at account closure
Once we have closed your account, we will provide your transaction history (free of charge) covering a period of up to 5 years. We are not required to provide transaction history relating to any payment transaction that occurred 5 or more years prior to the date of account closure.
In most circumstances we’ll email this to you within 10 working days of your account closing. If you would like to opt out of this service or request transaction history for less than 5 years, please let us know by calling the number below.
If we do not hold a valid email address on record, we will ask you to provide this or details of an alternative delivery method. Unfortunately, we will be unable to send information if you do not contact us.
Transaction history up to 5 years after account closure
You may request transaction history if you have closed your account within the previous 5 years. We will normally be able to provide you with a transaction history covering a period of up to 5 years. However, we are not required to provide a payment transaction history in relation to any transaction that occurred 5 or more years prior to the date of your request. For example, if you requested your payment transaction history 3 years after account closure, you would only be entitled to the last 2 years of payment transaction information.
If you no longer hold an account with us, we may firstly ask you to send us identification documentation. Once this is received, in most cases we will issue statements by email within 7 working days.
For both payment transaction history at account closure and up to 5 years after account closure, there may be exceptions that prevent us from providing this information. Please contact us for more information.
If you have any questions, please call us on 0345 900 0900. Lines are open 24 hours a day, 7 days a week.