Secure payment options for your credit card
Ways to pay your credit card
How to set up a Direct Debit
A Direct Debit is a convenient and easy way to pay your M&S Credit Card account. You just tell us how much you'd like to pay towards your credit card each month and we will automatically take the funds from your nominated account providing there are sufficient funds available.
How to set up Direct Debit in our app
- First, sign in to the app, select your M&S Credit Card then select ‘More’.
- From here you can select ‘Set up Direct Debit’ from the ‘More actions’ list and follow the steps on screen.
If you don’t have the app, you can also set up a Direct Debit using our online form below.
Alternatively, you can set up a Direct Debit through Online Banking. Sign in and select 'Set up a Direct Debit' under 'Quick links’ then follow the on-screen instructions to submit your Direct Debit setup request.
Benefits of a Direct Debit
- Helps you avoid missed payments and late fees.
- No need to remember dates as it will automatically pay your M&S Credit Card before your due date.
- Choose what you pay: minimum balance, full balance or a fixed amount. We will automatically take the funds from your nominated account providing there are sufficient funds available. If your statement balance is lower than your fixed amount, we will only claim the balance on your statement.
- All Direct Debits are covered by the Direct Debit Guarantee so if there's ever a problem, we'll put it right.
- At any time, you can amend your Direct Debit by completing our form or you can contact us to cancel your Direct Debit.
How to pay your credit card using Pay by bank
Pay by bank is a simple, fast and secure way to pay your M&S Credit Card in the M&S Bank app. Pay by bank allows you to make payments directly from your bank account without needing to enter in your bank details or remember your account number.
To pay your credit card using Pay by bank, just watch our handy video to see how or follow the steps below:
- First, sign in to the M&S Bank app, select your M&S Credit Card then, 'Make a Payment'.
- Then choose 'Pay by bank’.
- Select or input how much you'd like to pay and choose the bank you want to make the payment from.
- Review the payment summary and continue.
- You'll be taken to your selected bank's online service, where you will sign in and select the account you'd like to pay from.
- Follow the onscreen instructions to confirm.
- And that's it, your payment has been requested!
Benefits of Pay by bank
- Useful for extra payments to reduce interest.
- Pay any amount (up to your current balance) anytime.
- Make a payment in less than three minutes.
- Secure authorisation in your bank app (no card details shared) and uses your face or fingerprint to approve the payment.
- Payments will usually be applied to your available credit within 2 hours, subject to standard checks. Your M&S Credit Card balance will be updated the next working day.
Video script
How to pay your credit card using the M&S Banking App.
Pay by bank
Pay by bank is a simple, fast and secure way to pay your M&S Credit Card.
And its available in the M&S Banking App.
Available for main cardholders on compatible devices.
First, sign in to our app and select ‘Cards’ at the top of the screen.
Choose your card then select ‘Make a payment’.
Then, choose 'Pay by bank’.
Tell us how much you would like to pay,
then search or select the bank you want to make the payment from.
Please consider any payments (including Direct Debits) you've made since your last statement. These will usually take at least 24 hours to reflect on your account.
You'll then see a payment summary so you can check all the details are correct.
Once happy select 'Accept and continue’.
You'll be taken to your bank's online service, where you'll sign in and choose the account you'd like to pay from.
Follow the on screen instructions to confirm.
And that's it, your payment has been requested!
Payments will usually be applied to your available credit within 2 hours, subject to standard checks. Your M&S Credit Card balance will be updated the next working day.
Thank you for watching.
How to pay your credit card using your current account
You can send money via bank transfer to your M&S Credit Card by setting up a new payee with your existing current account, paying in person at your local bank branch or banking hub or by setting up a fixed payment or standing order with your bank.
To make a payment from your bank to your M&S Credit Card, our bank details are:
- Sort code - 40-12-57
- Account number - 59001115
- Payment reference - use your full 16-digit M&S Credit Card number
If your bank returns multiple account names for this sort code and account number, you can pick any of them and your payment will still reach your account as long you use your full 16-digit M&S Credit Card number as a reference.
Things to know about paying using a bank transfer
- You’ll need to use your 16-digit card number as the payment reference so we can match it to your M&S Credit Card.
- Payment is usually received within 2 hours and can take up to 2 days to appear in your transactions.
- You can pay any amount (up to your current balance), anytime.
- Works from most bank accounts.
How to pay your credit card using the automated telephone service
To make a payment via our automated telephone banking service:
- Have your 16-digit M&S Credit Card number and date of birth, ready.
- Call 0345 900 0900 and select the credit card option.
- Follow the instructions to make a payment.
Things to know about paying using the automated telephone service
- It takes up to 4 days for the payment to clear and any interest charged during this time will still be payable.
- You'll need to authorise the payment using an SMS one time passcode so you will need your mobile phone to hand.
- Each bank can set their own limits on how much can be sent via bank transfer. If you’re wanting to send a large amount via faster payment, the best way would be to check with your bank and check what limits they have in place.
- Available anytime.
Direct Debit
How to set up a Direct Debit
A Direct Debit is a convenient and easy way to pay your M&S Credit Card account. You just tell us how much you'd like to pay towards your credit card each month and we will automatically take the funds from your nominated account providing there are sufficient funds available.
How to set up Direct Debit in our app
- First, sign in to the app, select your M&S Credit Card then select ‘More’.
- From here you can select ‘Set up Direct Debit’ from the ‘More actions’ list and follow the steps on screen.
If you don’t have the app, you can also set up a Direct Debit using our online form below.
Alternatively, you can set up a Direct Debit through Online Banking. Sign in and select 'Set up a Direct Debit' under 'Quick links’ then follow the on-screen instructions to submit your Direct Debit setup request.
Benefits of a Direct Debit
- Helps you avoid missed payments and late fees.
- No need to remember dates as it will automatically pay your M&S Credit Card before your due date.
- Choose what you pay: minimum balance, full balance or a fixed amount. We will automatically take the funds from your nominated account providing there are sufficient funds available. If your statement balance is lower than your fixed amount, we will only claim the balance on your statement.
- All Direct Debits are covered by the Direct Debit Guarantee so if there's ever a problem, we'll put it right.
- At any time, you can amend your Direct Debit by completing our form or you can contact us to cancel your Direct Debit.
Using digital banking
How to pay your credit card using Pay by bank
Pay by bank is a simple, fast and secure way to pay your M&S Credit Card in the M&S Bank app. Pay by bank allows you to make payments directly from your bank account without needing to enter in your bank details or remember your account number.
To pay your credit card using Pay by bank, just watch our handy video to see how or follow the steps below:
- First, sign in to the M&S Bank app, select your M&S Credit Card then, 'Make a Payment'.
- Then choose 'Pay by bank’.
- Select or input how much you'd like to pay and choose the bank you want to make the payment from.
- Review the payment summary and continue.
- You'll be taken to your selected bank's online service, where you will sign in and select the account you'd like to pay from.
- Follow the onscreen instructions to confirm.
- And that's it, your payment has been requested!
Benefits of Pay by bank
- Useful for extra payments to reduce interest.
- Pay any amount (up to your current balance) anytime.
- Make a payment in less than three minutes.
- Secure authorisation in your bank app (no card details shared) and uses your face or fingerprint to approve the payment.
- Payments will usually be applied to your available credit within 2 hours, subject to standard checks. Your M&S Credit Card balance will be updated the next working day.
Video script
How to pay your credit card using the M&S Banking App.
Pay by bank
Pay by bank is a simple, fast and secure way to pay your M&S Credit Card.
And its available in the M&S Banking App.
Available for main cardholders on compatible devices.
First, sign in to our app and select ‘Cards’ at the top of the screen.
Choose your card then select ‘Make a payment’.
Then, choose 'Pay by bank’.
Tell us how much you would like to pay,
then search or select the bank you want to make the payment from.
Please consider any payments (including Direct Debits) you've made since your last statement. These will usually take at least 24 hours to reflect on your account.
You'll then see a payment summary so you can check all the details are correct.
Once happy select 'Accept and continue’.
You'll be taken to your bank's online service, where you'll sign in and choose the account you'd like to pay from.
Follow the on screen instructions to confirm.
And that's it, your payment has been requested!
Payments will usually be applied to your available credit within 2 hours, subject to standard checks. Your M&S Credit Card balance will be updated the next working day.
Thank you for watching.
From your bank account
How to pay your credit card using your current account
You can send money via bank transfer to your M&S Credit Card by setting up a new payee with your existing current account, paying in person at your local bank branch or banking hub or by setting up a fixed payment or standing order with your bank.
To make a payment from your bank to your M&S Credit Card, our bank details are:
- Sort code - 40-12-57
- Account number - 59001115
- Payment reference - use your full 16-digit M&S Credit Card number
If your bank returns multiple account names for this sort code and account number, you can pick any of them and your payment will still reach your account as long you use your full 16-digit M&S Credit Card number as a reference.
Things to know about paying using a bank transfer
- You’ll need to use your 16-digit card number as the payment reference so we can match it to your M&S Credit Card.
- Payment is usually received within 2 hours and can take up to 2 days to appear in your transactions.
- You can pay any amount (up to your current balance), anytime.
- Works from most bank accounts.
Using our automated services
How to pay your credit card using the automated telephone service
To make a payment via our automated telephone banking service:
- Have your 16-digit M&S Credit Card number and date of birth, ready.
- Call 0345 900 0900 and select the credit card option.
- Follow the instructions to make a payment.
Things to know about paying using the automated telephone service
- It takes up to 4 days for the payment to clear and any interest charged during this time will still be payable.
- You'll need to authorise the payment using an SMS one time passcode so you will need your mobile phone to hand.
- Each bank can set their own limits on how much can be sent via bank transfer. If you’re wanting to send a large amount via faster payment, the best way would be to check with your bank and check what limits they have in place.
- Available anytime.
Frequently asked questions
Direct Debit FAQs
How to amend an existing Direct Debit
Credit card customers can change their Direct Debit using our online form in the following ways:
- from a minimum to a full payment or fixed payment
- from a full to a minimum payment or fixed payment
- from a fixed to a full, minimum or another fixed payment
To request this, you can fill out our online form - you'll need your account details to hand including your credit card or account number and you'll also need details of your existing Direct Debit. This information can be found on your digital or paper statement.
Important information
- If you have a Direct Debit set up to take your minimum payment, the payment shown on your statement (or your remaining balance if lower) will be collected automatically. If you’ve made any extra payments, we’ll assume you want to pay more than the minimum amount (or any fixed amount you’ve asked us to collect) and won’t adjust your Direct Debit.
- If you only make the minimum payment each month, it will take you longer and cost you more to clear your balance.
- If you've previously had a Direct Debit set up but it has not claimed for over a year, you will need to set up a new Direct Debit instead.
- If you need to update your Direct Debit bank details, you can use the 'Chat with us' service in our app or Online Banking. Alternatively, if you aren’t registered for digital banking, visit our contact us page.
How to change the payment date, reinstate or cancel your Direct Debit
You can use our 'Chat with us' service in our app or Online Banking to change the payment date or to reinstate or cancel your Direct Debit. If you aren’t registered for digital banking, visit our contact us page.
When does my Direct Debit start claiming?
A Direct Debit starts claiming 6 calendar days before it is due. These 6 days are made up by counting back from (and including) the payment due date which is shown on your statement. For example, if your Direct Debit was due on the 6th of the month, it would begin claiming on the 1st.
Will additional payments (such as a payment via bank transfer) change the amount my Direct Debit will claim?
Potentially. If the additional payment you've made has cleared, we may adjust the Direct Debit we take to avoid putting your account into credit.
Will refunds class as a payment to my account if I have a Direct Debit?
No, refunds only impact the amount your Direct Debit will claim if they have cleared on to your account before your Direct Debit starts claiming and would take your account into credit. Otherwise, we will still claim the amount on your last statement.
Do refunds class as a payment to my account?
No, refunds for payments made on your credit card do not count as a payment or partial payment. This means you will still be required to pay at least the minimum amount due unless this would take your account into credit.
How to pay via an overseas bank account
To make a payment to your M&S Credit Card from an overseas bank account, you need to quote a 'SWIFT' address (also known as the Business Identifier Code (BIC)).
The bank must also quote our sort code & bank account number.
- SWIFT/BIC - H B U K G B 4 B which is the reference for the M&S account using:
Sort code: 40-12-57
Account no: 59001115
IBAN: G B 1 7 H B U K 4 0 1 2 5 7 5 9 0 0 1 1 1 5
Your card or account number is the payment reference. Please ensure this is entered without any spaces.
How are my payments allocated to my balance?
When you make a payment, it’s used to pay off balances in a set order, this is called a payment hierarchy. We will pay off your owed balance in the following order:
- Interest, charges and fees – e.g. late payment fee, cash advance fee
- Cash Advances – e.g. withdrawing from a cash machine, non-M&S Travel Money currency exchange
- Purchases (including M&S Travel Money) – e.g. shopping at M&S
- Balance Transfers
- Where interest is charged at different rates in respect of items in the same category, those items will be repayable in the order of those with the highest to the lowest interest rates, this is to ensure the most expensive debt is paid off first.
- If two categories have the same interest rate, we pay the oldest transactions first.
- Interest on cash withdrawal is added daily until you pay the balance off.
- Any balance you clear by the payment due date won’t be charged interest.
- Any balance left unpaid after the due date will start to build interest, which will show on a later statement.
- If an introductory rate ends, your balance will move to the standard interest rate.
If you're worried about making a payment, or have already fallen behind, we're here to help.
Get the most out of your credit card spending with our quick tips for using a credit card.
With the current rising cost of living, we've got a number of tools and tips to support you.