Support and information can be found on our Covid-19 support page.

To help support you at peak times, we have updated our telephony opening times, please only call if it is urgent, so we can help those most in need. Please view our contact us page for our current opening times.

We’re introducing an NHS and emergency services banking hour, from 6-7pm every day. We’d ask that customers avoid calling us for their routine banking needs during this time.

DELAYED PAYMENTS - Some Current Account payments and standing orders were delayed overnight on the 25th March. All payments have now completed. We apologise for any inconvenience and will publish advice here shortly on refunding any late payment charges.

M&S Bank


We’re here to support you


If you’re worried about how the current Covid-19 situation will affect your finances, we’re here to help. Support PageLearn more about our Coronavirus Support

Supporting our customers through Covid-19

We've announced a range of measures to support customers financially impacted by Coronavirus (COVID-19). This could include:

  • Short-term support through application of a three-month payment holiday for your mortgage
  • Longer-term support through applying a reduced payment arrangement, or extending the term of your mortgage
  • Giving you early access to fixed-rate savings accounts without closure charges
  • Support for anyone with unsecured debt through reduced payments or breathing space to defer payments due. These solutions are tailored to individual needs
  • The option of a temporary increase in credit card and overdraft limits


Keep up to date with our latest advice on our Coronavirus (Covid-19) support page

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