Travel insurance - claims
Please have your policy number to hand when you call.
If your claim does not require urgent medical attention you can make a claim
online(opens in a new window). Please
have the following information ready before you start your online claim:
- Your personal details, plus anyone else claiming on this policy.
- Details about your trip, for example, date of travel and airline (if it's
- Your bank account details so that we can settle your claims as soon as a
decision is made.
You can also make a claim if you do not require urgent medical attention by
calling 0800 051
2619 or +44 (0)160 360 3042 if
calling from abroad.
Lines are open 24 hours a day, 365 days a year
For emergency medical assistance 24 hours a day, 7 days a week, please call:
0800 051 3483
or +44 (0)160 360
if you're calling from abroad.
If you need to prove you have travel insurance you can ask Aviva for confirmation of cover