Need more support with your rewards?
How can I check how many Rewards points I have?
If you're an existing M&S Credit Cardholder, you can check how many Rewards points you have:
- In the M&S app or at marksandspencer.com within your
Sparks account, if you receive your Rewards vouchers digitally.
- On your digital or paper monthly statement.
- By signing in to Internet Banking.
- By calling 0345 900 0900 and selecting 1 for Credit Card, 1 again for
'make a payment'. After entering some details about your account, the automated service will provide you
with your outstanding balance and number of points.
- On your till receipt after making a purchase in a M&S Store.
When will I receive my Rewards vouchers?
You'll receive any M&S vouchers you've earned four times a year. Digital Rewards vouchers are usually available
in your Sparks account in the M&S app or at marksandspencer.com in March, June,
September and December. Paper Rewards vouchers are usually sent in February, May, August and November.
You might see your Rewards points balance reduce on your statement before you've received the M&S vouchers.
Remember, you need at least 200 Rewards points to receive an M&S voucher. Anything less will be carried over for next time.
How can I receive credit card Rewards online?
You can connect your Sparks account with your M&S Credit Card account, so that you can view and use your Rewards vouchers and
Bonus Offers digitally. You can access these in your Sparks account in the M&S app or at
marksandspencer.com.
Find out more
I've lost/had my vouchers stolen, can I receive new ones?
If you've misplaced your M&S Rewards vouchers or had them stolen, get in touch and we'll see what we can do.
To avoid losing vouchers in future, sign up to credit card Rewards online and receive your M&S Rewards vouchers
in your Sparks account in the M&S app or at marksandspencer.com.
My Rewards vouchers won't work, what do I do?
Each M&S Rewards voucher has its own expiry date. For paper Rewards vouchers, make sure that the voucher
you're trying to use is in date and that you've not already redeemed it.
If you're still having trouble using your digital or paper vouchers, get in touch and we'll see what we can do.
Do Rewards vouchers expire?
Rewards vouchers do expire. Paper Rewards vouchers are valid for 15 months. Digital Rewards vouchers in your Sparks
account are valid for 17 months, as they're displayed earlier which gives you a bit more time to use them.
Bonus Offers do expire and the dates of these will vary. Please check your Bonus Offer voucher for details.
Why have I received my vouchers in the post when I have switched to Digital Rewards?
You might find you're sent both paper and digital vouchers for a short time, just while we switch you over. You can
only use each voucher once, so if you're using your digital vouchers, you can recycle the paper ones.
Club Rewards customers will still receive some vouchers in the post, including hot drinks vouchers, birthday treats,
and seasonal vouchers.
How do Bonus Offers work?
Bonus Offers are a way for you to earn more Rewards points, they are tailored to each customer and can vary between
Rewards mailings. From time to time, you may also receive other points offers from us.
When do I receive Bonus Offers?
As a Digital Rewards customer, your Bonus Offers will arrive at a different time to your Rewards vouchers.
Bonus Offers are usually available in February, May, August and November and will be found in your Sparks
account in the M&S app or at marksandspencer.com.
If you receive paper vouchers, your Bonus Offers will arrive at the same time as your Rewards vouchers.
How do I go back to paper vouchers?
Once you've linked your Sparks and credit card account, you will be able to change your voucher delivery preferences
within the M&S app.
- Open the Sparks hub
- Tap 'Credit Card Rewards' and scroll down to 'Receiving your Rewards'
- Tap 'Change' and select your preferred option: 'In your Sparks account' or 'In your Quarterly by post'
- Select 'Update' and then select 'Apply Change'
