Use your fingerprint or face to sign in to the M&S Banking App

Your fingerprint and face are excellent security devices; no two are exactly the same and you've always got them with you! Your device will need to be enabled with face or fingerprint recognition (if available), and be compatible with the M&S Banking App. We recommend that you use the most up-to-date operating system.

Frequently asked questions about signing in using Touch ID, Android fingerprint and Face ID:

How do I set up Touch ID or Face ID on my Apple device?

If you have an Apple iPhone or tablet with a Touch ID fingerprint sensor or Face ID functionality, you'll have been invited to enable Touch ID or Face ID with a message when you first signed in to the app. If you skipped past this at the time, you can go back and enable it. Simply tap the profile icon in the top right corner of the 'Balances' screen then select 'Security', then 'Manage Security' from the menu, and enable Touch ID or Face ID.

How do I disable Touch ID or Face ID on my Apple device?

There are two ways to disable Touch ID or Face ID:

  • go to your device 'Settings' and follow the instructions to delete the Touch ID/Face ID supported by your mobile device
  • disable Touch ID/Face ID within the 'Manage Security' option in our app

How do I sign in using Android Biometrics?

If you have Android Biometrics available on your phone, you'll have been invited to enable it when you first sign in. This allows you to use your fingerprint or face (depending on your device) to sign in. If you skipped past this at the time, you can go back and enable it. Simply select 'More' then 'Manage security' from the menu, and enable it.

How do I disable Android Biometrics?

There are two ways to disable Android Biometrics:

  • go to your device 'Settings' and follow the instructions to delete Android Biometrics supported by your mobile device
  • disable biometrics within the 'Manage security' option in our app

If I have other people's fingerprints or faces stored on my device will they be able to log on to the app?

Yes. If someone can use their fingerprint or face to unlock your device they'll also be able to access your accounts on our App. You should only enable Touch ID, Face ID or Android Biometrics if you're the only person who has registered fingerprints/face on your device.

Will my fingerprint be stored in the app or elsewhere within M&S Bank?

No. Your fingerprints will not be stored in the M&S Banking App or kept within M&S Bank.

If my fingerprint or face is not recognised, can I still sign in to my accounts? 

Yes. You can still sign in to the M&S Banking App using your Digital M&S PASS PIN.

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