Frequently asked questions about signing in using Touch ID, Android fingerprint and Face ID:
How do I set up Touch ID or Face ID on my Apple device?
If you have an Apple iPhone or tablet with a Touch ID fingerprint sensor or Face ID functionality,
you'll have been invited to enable Touch ID or Face ID with a message when you first signed in to
the app. If you skipped past this at the time, you can go back and enable it. Simply select 'more'
then 'Manage Security' from the menu, and enable Touch ID or Face ID.
How do I disable Touch ID or Face ID on my Apple device?
There are two ways to disable Touch ID or Face ID:
- go to your device 'Settings' and follow the instructions to delete the Touch ID/Face ID
supported by your mobile device
- disable Touch ID/Face ID within the 'Manage Security' option in our app
How do I sign in using Android Biometrics?
If you have Android Biometrics available on your phone, you'll have been invited to enable it when
you first sign in. This allows you to use your fingerprint or face (depending on your device) to
sign in. If you skipped past this at the time, you can go back and enable it. Simply select 'More'
then 'Manage security' from the menu, and enable it.
How do I disable Android Biometrics?
There are two ways to disable Android Biometrics:
- go to your device 'Settings' and follow the instructions to delete Android Biometrics supported
by your mobile device
- disable biometrics within the 'Manage security' option in our app
If I have other people's fingerprints or faces stored on
my device will they be able to log on to the app?
Yes. If someone can use their fingerprint or face to unlock your device they'll also be able to
access your accounts on our App. You should only enable Touch ID, Face ID or Android Biometrics if
you're the only person who has registered fingerprints/face on your device.
Will my fingerprint be stored in the app or elsewhere
within M&S Bank?
No. Your fingerprints will not be stored in the M&S Banking App or kept within M&S Bank.
If my fingerprint or face is not recognised, can I still
sign in to my accounts?
Back to M&S Banking
Yes. You can still sign in to the M&S Banking App using your Digital M&S PASS PIN.
Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple
Inc., registered in the US and other countries. App Store is a service mark of Apple Inc. Android,
Google Play and the Google Play logo are trademarks of Google LLC.