A simple step by step guide to get you up and running using our app
Chat with us and get support with your account no matter the time of day or night
View your credit card PIN in an instant without having to wait for it to arrive in the post
Get a spend notification every time your card is used to make a payment
In order to get set up with Digital Banking you'll need:
If you don't have a compatible device, you can still use digital banking through our Internet Banking service. Simply register for Internet Banking and when prompted, order a 'physical M&S PASS'. This is a small calculator-like device, sent to you in the post, that generates the security codes you'll need to access Internet Banking. This can take up to 7 working days to arrive and you will not be able to access Internet Banking until you have received it.
If you're using the smart device you want to download the app on to, select the store for your device either App store for Apple or Google Play for Android devices. You can also download the app by scanning the QR code with the device you want to download the app on to.
Once you've found the app on the app store, tap 'Get' or 'Install' to download the app.
First, you'll need to make sure you have a valid photo ID in order to register for Digital Banking.
You'll need to select which account you're registering for. You can register for Digital Banking if you have a credit card or an Everyday Saving account.
If you're registering with a credit card, you'll need to provide your 16-digit credit card number.
If you're registering with an Everyday Saving account, you'll need to provide your account and sort code.
You'll either need to type in your date of birth or scroll to the required month date and year.
For a UK photocard driving licence, you'll need to take a photo of both the front and back of the card.
For a passport, you'll need to take a photo of the face photo page.
For a national ID card, you'll need to take a photo of both the front and back of the card.
You'll need to follow the on-screen instructions for taking photos of your ID. You will need to grant our app access to take photos. If you do not allow the app access to take photos, you will not be able to register using the app.
You can reset the app's access to your camera by going to your phone's settings.
Next, you'll need to follow the on-screen instructions to take a selfie. You'll need to ensure your face is in the circle.
You'll need to make sure you're in good lighting and take off your glasses if you're able to. As we keep your photo on file, be careful that you don't take a photo of anything you don't want anyone else to see.
If we've got your mobile phone number, we'll send you a one-time verification code. If we haven't got your mobile phone number on file, we'll send you an email instead.
Once you receive the code, you'll need to type it into box provided.
Now you'll need to create your Digital Banking sign in details. You'll need to create a unique username and memorable password.
If you are using an Apple device, you might be suggested a strong password to use. You can choose to use this or select to choose your own password.
You now need to create your memorable 6-digit Digital M&S PASS PIN. You will use this PIN to verify your identity every time you sign in to the app until you enable fingerprint or facial recognition.
You'll be asked to re-enter your Digital M&S PASS PIN to make sure you have set up and remember the correct number.
Now you're set up, you'll be asked to sign in using the Digital M&S PASS PIN you just created or you can enable fingerprint or facial recognition.
There's a few things you can do to get the best from our app. Biometric authentication allows you to use your face or fingerprint to sign in to your account instead of using your Digital M&S PASS PIN. It helps keep your account secure as biometric authentication uses physical details that are unique to you and can't be used by anyone else but you.
We also recommend that you set up spend notifications so you can be notified every time your card is used to make a purchase. They help you to keep track of your spending and means you can spot any transactions that you haven't made quickly and easily.
You'll be prompted to enable biometric authentication when you first sign into the app, but if you missed this the first time don't worry as you can set it up at any time.
You can turn off biometric authentication at any time if you need to. Need more information about biometric authentication? >
Spend notifications are only available for credit card accounts where spend notifications have been activated. Repayments and refunds to a credit card account will not generate a notification.
If your additional cardholder makes a spend on their M&S Credit Card, the spend notification will be received on the main cardholder's device, which the M&S Banking App is set up on.
You can register using:
We are unable to accept Greek and Romanian National ID cards.
If you don't have valid photo ID you can register for Digital Banking using a smart phone, tablet computer or laptop following these steps.
If you're already registered for Internet Banking, you can use your existing Internet Banking details to set up the app. Forgotten your details?
If you don't have a compatible device, you can still use Digital Banking through Internet Banking. Register for Internet Banking, and when prompted, order a 'physical M&S PASS'. This is a small calculator-like device, sent to you in the post, that generates the security codes you'll need to access Internet Banking. This can at least 7 working days to arrive and you will not be able to access Internet Banking until you have received it.
If you've already tried to register using our app, it's best to try again first. If you're still struggling to register, you can follow these steps instead to help support you. You might need to call us if you need to complete verification. If you do need to call us, please make sure to quote any reference numbers so we can best support you.
If you want to register for Digital Banking on a desktop device like a computer or laptop you'll need to follow these steps.
If you get this message, it means your attempt to register for the app has been interrupted. You'll need to try registering again by uploading photos of your ID and selfie.
If you get this message, you'll need to try registering again by re-entering your details and uploading photos of your ID and selfie.
Your fingerprint and face are excellent security devices; no two are exactly the same and you've always got them with you! If your device is enabled for face or fingerprint recognition and is compatible with the M&S Banking App, you can use your face or fingerprint to sign in.
Our Photo ID and selfie tool is a secure way to verify who you are - allowing you to get access to your bank accounts digitally. Any information and photos you share with us through the app are encrypted so stay safe and secure.
