we need to have a mobile phone number for you as you will be sent an activation code by text message. Alternatively if you have a physical M&S PASS you can use this to verify yourself. Update your contact details.
What if I don't have a compatible device?
If you don't have a compatible device, you can still use digital banking through our Internet Banking service. Simply register for Internet Banking and when prompted, order a 'physical M&S PASS‘. This is a small calculator-like device, sent to you in the post, that generates the security codes you'll need to access Internet Banking. This can take up to 7 working days to arrive and you will not be able to access Internet Banking until you have received it.
Not sure of your sign in details?
If you need help getting back online because you’ve forgotten your sign in details, you can use our handy Mobile and Internet Banking access help tool.
Your M&S Banking App contains the ‘Digital M&S PASS’. It can generate unique, single use security codes that you’ll need to enter when you sign in to
Internet Banking in the future. If you previously used a physical M&S PASS, a small calculator-like device, when you register for the app your Digital M&S PASS
will replace the physical M&S PASS so it will no longer work.
There’s a few things you can do to get the best from our app. Biometric authentication allows you to use your face or fingerprint to sign in to your account instead of using your Digital M&S PASS PIN. It helps keep your account secure as biometric authentication uses physical details that are unique to you and can’t be used by anyone else but you.
We also recommend that you set up spend notifications so you can be notified every time your card is used to make a purchase. They help you to keep track of your spending and means you can spot any transactions that you haven’t made quickly and easily.
How to enable fingerprint or facial recognition
You’ll be prompted to enable biometric authentication when you first sign into the app, but if you missed this the first time don’t worry as you can set it up at any time.
Sign in to the M&S Banking App
On the ‘Balances screen’, select the profile icon in the top right hand corner
Select ‘Security’, then tap on ‘Manage security’
Then use the slider button to enable biometric authentication and re-enter your Digital PASS PIN