Digital statements

To download your statements in the M&S Banking App:

1. On the balances screen, tap the account you want to view the statements of
2. Next, tap 'View statements' and then tap on the month you want to view. The statement will pop up on the screen. If you have an Android device and your statement doesn't appear, please check your downloads
3. Finally, tap on the download button in the top right corner of the screen. Here you'll be able to save your statement to your device's files. You can also send or print your statement from here too

To download your statements in Internet Banking:

1. On the homepage, select 'View statements' under 'Quick links'
2. Next, click on which credit card or Everyday Savings account you want to see the statement of from the drop-down menu and select the month you want to view
3. A pop up should appear in the top or bottom of your browser asking if you want download your statement and where you want to save it to. You may also be given the option to open your statement in Adobe Acrobat Reader

If you want to print your statement, this can be done while viewing or after downloading your statement.

How you enlarge your statements may differ depending on what device you are using to read your digital statement, but we can offer some general advice.

If you are viewing your statements on a device with a touchscreen like a tablet or mobile phone:

• You can place two fingers on the screen and pinch inwards and outwards to increase or decrease to the desired magnification. On most devices, you can also double tap to zoom in.

If you are using a computer to view your statements:

• You will need to download your statement first. Your statement will open in Adobe Acrobat Reader.
• In Adobe Acrobat Reader, there will be plus and minus buttons you can click on to zoon in and out of the statement. You can also change the magnification by adjusting the “zoom to” percentage.
• For more information, you can use the Adobe Acrobat Reader image magnification guide to help you enlarge your statements.

Please make sure you’re using the most recent version of our app that your device can support.

Find out which devices the M&S Banking App is compatible with. We recommend you use the most up to date operating system your device can support.

If you have a ‘paperless’ preference, you may still receive a paper statement if:

• We don’t hold a valid email address for you so we have been unable to send you a notification to advise your statement is ready to view. Please check your contact details are up to date in the banking app or Internet Banking.
• There has been a restriction placed on your account.

If you've forgotten your username, password, or M&S PASS PIN visit our forgotten details page. If you're a customer but not yet registered for digital banking, you'll need to register first.