Your credit card statements are changing

You’ll find your future statements online

We’re letting you know that we’re changing the way we send your monthly credit card statement.

You currently receive your statements in the post, and our records show you access your account digitally, so we’re replacing your paper statements with ones you can access via the M&S Banking App* or Internet Banking.

You'll continue to receive your statement by post until 22 August. Depending on your statement date, you may still receive a paper statement between 23 and 31 August. From 1 September, you'll receive your credit card statements digitally if you take the action below.

What action do I need to take?

We’ll make this change automatically if you access your account through our app or Internet Banking on or before 19 August 2022. By signing in, we’ll take this as your consent for us to make the change as you already use our digital banking services.

How can I view my statements after the switch?

We’ll send you an email when your statement is ready. Then simply sign in to our app, select your account and select ‘View statements’. Otherwise you can sign in to Internet Banking, go to ‘My Accounts’, select ‘M&S Credit Card’ and select ‘Your Statements’.

You can also watch our handy video below to see how to view your statements in the app.


Video Script

View your credit card PIN using the M&S Banking App

You can now use the M&S Banking App to view your PIN.

It’s a very handy feature in case you ever forget your PIN.

Simply sign into the app,

And on the account screen select ‘M&S Credit Card’.

Next, tap ‘Manage cards’

And then ‘View card PIN’.

You’ll then be asked to confirm it’s you,

Using your fingerprint, face or M&S PASS PIN

And your PIN will appear for a limited amount of time.

It’s that simple, never forget your PIN again.

Security matters. Thank you for watching.

Available on compatible devices for main cardholders

Our statement notification email also provides an easy step-by-step guide to accessing your statements.

Benefits of digital statements

Safe

Reduce the risk of identity theft by keeping your statements online.

Easy

They’re available 24 hours a day, 7 days a week.

Convenient

View, download or print whenever you need them via digital banking.

Is there anything I need to do?

Just to make sure you receive the statement notification, please check we have your up-to date email address. You can do this in the app via the ‘More’ section or ‘My Details and Preferences’ in Internet Banking.

How do I keep receiving statements through the post?

If you’d prefer to continue receiving your statements through the post, you can revert anytime to paper statements after 1 September 2022 by following the steps below.

You can select this preference in the app by selecting ‘More’, then ‘Communication Preferences’, select ‘Statements’ and then toggle ‘paper statements’ to ‘On’. Or in Internet Banking by selecting ‘My Details and Preferences’ on left-hand menu, select ‘Statement Delivery’ and select ‘Online and paper’.

You can also give us a call on 0345 900 0900**.

*Available on compatible devices

Our banking app is updated at certain times with new features and functionality. All information is correct as at June 2022

**Lines are open 8am-8pm, Monday to Sunday. Calls are recorded.