Benefits of digital statements
- Safe and secure – you can only view them by signing in with your M&S PASS
- You’ll find them all in one place – ready to view, download and print
- Accessible 24 hours a day
Digital statements
Your digital statements are ready and waiting for you…
What are digital statements?
They’re electronic versions of your monthly M&S Credit Card or Everyday Saving Accounts statements, which are stored in your app or Internet Banking account. They’ re set up and ready for you to view online, whenever you want.
Viewing your statements in the app
Video Script - How to view your statements using our mobile banking app
Security matters
How to view your statements using our mobile banking app
First, sign into the M&S Banking App...
Then, on the balances screen select the account you would like to view.
Tap ‘View statements.’
Now select which statement you’d like to view.
If you’d like to save your statement, tap the download icon in the top right of the screen.
Please note, if you have an Android device, and your download doesn’t appear...
...check your downloads.
Thank you for watching.
Watch our handy video or follow the steps below:
- Sign in to the M&S Banking App
- From the ‘Balances’ screen, select your account(s)
- Tap the ‘View Statements’ link to view/download your statement
If you've not downloaded the M&S Banking App you'll need to first register for Internet Banking to set up your digital username and password. You’ll then use this information to set up the app. If you’ve already got these you just need to head to the App Store or Google Play.
Viewing your statements in Internet Banking
If you’d prefer to view your statements in Internet Banking simply:
- Sign into Internet Banking
- Select the account you want to see your statement for
- Select ‘Your statements’, followed by ‘Previous statements’
- Select the statement date you want to view and it will automatically download as a PDF
Make a statement, go paperless
By switching to digital statements, our customers have helped us to reduce the amount of paper we send out. Once we've made the change:
- We’ll send you an email when there’s a new statement ready to view
- We’ll also send you a helpful reminder about 10 days before a payment is due to be made (unless you have already made a payment or have a Direct Debit set up)
Go paperless in our app
If you’d prefer to go paperless in our app simply:
- Sign into the app
- Tap the profile icon in the top right hand corner of the ‘Balances’ screen
- Select ‘Communication preferences’
- Select ‘Statement preferences’
- Toggle the paper statements to ‘off’
Go paperless in Internet Banking
If you’d prefer to go paperless in Internet Banking simply:
- Sign into Internet Banking
- Click on ‘My Details and Preferences’ on the left-hand side
- Select ‘Statement Delivery’ option
- Choose which accounts you’d like to set to ‘Online only’
- Confirm your email address is up-to-date, so we can send you a notification when your statement is ready to view
Frequently asked questions
Why can’t I view my statements in the app?
Please make sure you’re using the most recent version of our app that your device can support.
Find out which devices the M&S Banking App is compatible with. We recommend you use the most up to date operating system your device can support.
I have turned my paper statements off but am still receiving them?
If you have a ‘paperless’ preference, you may still receive a paper statement if:
- We don’t hold a valid email address for you so we have been unable to send you a notification to advise your statement is ready to view. Please check your contact details are up to date in the banking app or Internet Banking.
- There has been a restriction placed on your account.
I’ve forgotten my details to sign into the M&S Banking App or Internet Banking?
If you’ve forgotten your username, password, or M&S PASS PIN visit our forgotten details page. If you’re a customer but not yet registered for digital banking, you’ll need to register first.
Important documents
Digital banking terms(PDF document)(opens in a new window)
You may require Adobe PDF reader to view PDF documents. Download Adobe Reader(opens in a new window)
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