What is a dispute?
A dispute is where you have an issue with a transaction on your account. There are two types of transactions you may dispute, one you do recognise and one you don’t. Both types can be disputed by raising a claim with us.
Here are some common reasons why you would dispute a transaction:
- When you haven’t received goods or services you’ve paid for
- Where the goods or services you’ve received aren’t as described
- Where you’ve been charged twice for the same goods or services
- When you don’t recognise the transaction
Depending on the nature of your dispute, you’ll need to make a claim within a certain time period. This is usually 120 days from the purchase date, but this can vary.