A quick and easy way to get in touch with us for any account specific queries is to use our ‘Chat with us’ service. This can be found within our Mobile Banking App or within Internet Banking.
Will cancelling my card affect my Direct Debits?
Any payments set up from your credit card will be affected once the card is cancelled.
Can I still access my Internet Banking or Mobile Banking app if my card is cancelled?
Yes, you can still access all of your digital banking without any interruption. Your sign-in details for these services are not linked to your credit card.
What should I do if I find my card after reporting it lost or stolen?
Once your card is cancelled, it can’t be reactivated and your new card will already be on the way. You should destroy the card and dispose of it securely.
What happens if money was stolen from my credit card?
If you believe someone other than yourself has used, or tried to use, your credit card, call the number
at the top of this page as soon as possible.
We will cancel your card and then your case will be handled by our experienced Fraud Team who will do their best to help you in this stressful time.