Support is available if you've been affected by the Coronavirus. Please don't cancel any payments or direct debits as missing a payment may mean you run the risk of your policy being cancelled and you could be left uninsured.

For more information please call your insurer Aviva on 0800 015 7760

Manage your policy – M&S Home Insurance

Want to renew, change or cancel your policy or need to make a claim? Here's how to get in touch with us.

View your policy documents online (opens in a new window)

You can view your policy documents online if you have registered for online servicing. If you took your policy out over the phone and did not register for online servicing, please call 0800 015 7760.

Renew your policy (opens in a new window)

We’ll send you a reminder before your current policy expires. This will explain what you need to do to renew your home insurance. You can renew your home insurance and make changes online (opens in a new window).

Make a claim

Your claim will be handled by your insurer, Aviva, who will be happy to help.

You can make a claim online. By accessing this link you will leave the M&S Bank website and will be transferred to the Aviva website to make your claim. Or you can call Aviva on 0800 051 2556.

Please have your policy number to hand when you call.

Claim on home emergency cover

If you take out home emergency cover we'll include it in your policy schedule, along with details of the emergency repairs it covers.

If you need to make a claim, please call 0800 051 2658.

Please have your policy number to hand when you call.

Claim on legal expenses cover

If you take out legal expenses cover, this will be included in your Policy Schedule. For confidential legal advice or to make a claim on your legal expenses, please call 0800 051 4004.