To support customers who are financially impacted by Covid-19, eligible M&S Home Insurance policy holders can apply to defer one month’s payment at a time for a maximum of three months.
Customers can find more information and submit a request via our financial support page.

Find out morefor M&S Home Insurance

Manage your policy – M&S Home Insurance

Want to renew, change or cancel your policy or need to make a claim? Here's how to get in touch with us.

View your policy documents online (opens in a new window)

You can view your policy documents online if you have registered for online servicing. If you took your policy out over the phone and did not register for online servicing, please call 0800 015 7760.

Renew your policy (opens in a new window)

We’ll send you a reminder before your current policy expires. This will explain what you need to do to renew your home insurance. You can renew your home insurance and make changes online (opens in a new window).

Make a claim

You can make a claim online, or call 0800 051 2556 and our claims team will be happy to help.

Please have your policy number to hand when you call.

Claim on home emergency cover

If you take out home emergency cover we'll include it in your policy schedule, along with details of the emergency repairs it covers.

If you need to make a claim, please call 0800 051 2658.

Please have your policy number to hand when you call.

Claim on legal expenses cover

If you take out legal expenses cover, this will be included in your Policy Schedule. For confidential legal advice or to make a claim on your legal expenses, please call 0800 051 4004.