How to sign in to Internet Banking using a Digital M&S PASS

If you need to access Internet Banking and have a Digital M&S PASS, here's how to create a security code to sign in to Internet Banking:  

  • Launch your M&S Banking App, but do not sign in
  • If you usually sign in using your fingerprint, cancel this message. Do not enter your 6 digit Digital M&S PASS PIN
  • Click the 'Generate a security code' option at the bottom of the page, and then select 'Internet Banking - Sign in code'
  • Enter your 6 digit Digital M&S PASS PIN, or use your fingerprint or face to generate a 6 digit security code
  • Enter the security code into the box provided

Video Script - How to sign in using a Digital M&S PASS

Before you start, you'll need to have your smartphone or tablet to hand so that you can access your Digital M&S PASS through the M&S Banking App.

Go to the Internet Banking home page and enter your username to sign in.

You'll then be asked to enter your security code. To generate this code, you'll need to use your Digital M&S PASS.

Open the M&S Banking App on your smartphone or tablet and, on the first screen, you'll see the button 'Generate a security code'. Click this button and then select 'Internet Banking - Sign in code'.

Now use face or fingerprint recognition, if you have this set up. Alternatively, enter your 6-digit M&S PASS PIN. Please note, an incorrect PIN will generate an invalid security code.

The next screen will display your single-use 6-digit security code.

Enter this code on the Internet Banking sign-in screen and click 'Sign in'.

That's it. You should now be able to see your account summary screen.

Thank you for watching.
We hope you found this video guide helpful.

How to sign in to Internet Banking using a physical M&S PASS

If you need to access Internet Banking and have the physical M&S PASS, we've created the following short video to demonstrate how to sign in to Internet Banking using a physical M&S PASS.

Please note, if you use the M&S Banking App and have set up your Digital M&S PASS, you now need to use this to access Internet Banking. Your physical M&S PASS will no longer work. You are not able to use both a Digital and physical M&S PASS.

Video Script - How to sign in using a physical M&S PASS

Before you start, you'll need to have your physical M&S PASS to hand.

Go to the Internet Banking home page and enter your username to sign in.

You'll then be asked to enter your security code. To generate this code, you'll need to use your physical M&S PASS.

First switch on your M&S PASS - press and hold down the green (bottom right hand) button for 2 seconds to turn on your M&S PASS, then enter your PIN. Now press the green button to generate a single-use security code.

Enter this code on the Internet Banking sign-in screen and click 'Sign in'.

That's it. You should now be able to see your account summary screen.

Thank you for watching.
We hope you found this video guide helpful.