How to sign in to Internet Banking using your M&S PASS

When signing into Internet Banking, you’ll be asked for a single use security code which you’ll need to generate using your M&S PASS.

Which kind of M&S PASS are you using?

The M&S Banking App*

with Digital M&S PASS functionality

How to generate a security code to sign into Internet Banking using the M&S Banking App

  • Step 1: Enter your username on the Internet Banking sign-in screen. You’ll then be asked for a security code which you’ll need to generate using the M&S Banking App
  • Step 2: Launch your M&S Banking App, but do not sign in.
  • Step 3: Tap the 'Generate security code' option at the bottom of the page, and then select 'Internet Banking - Sign in code‘
  • Step 4: Enter your 6-digit Digital M&S PASS PIN, or use your fingerprint or face to generate a single use 6-digit security code
  • Step 5: Enter this code on the Internet Banking sign-in screen and click ‘Sign in’

That’s it! You should now be able to see your accounts summary screen.

How to generate a security code to sign into Internet Banking using a physical M&S PASS

Watch our video for help on how to sign into Internet Banking using your physical M&S PASS.

Or you can read our step-by-step guide

  • Step 1: Enter your username on the Internet Banking sign-in screen. You’ll then be asked for a security code which you’ll need to generate using your physical M&S PASS
  • Step 2: Switch on your device by holding down the green button (bottom right) for 2 seconds
  • Step 3: Enter your PIN into your physical M&S PASS
  • Step 4: Press the green button again to generate a security code
  • Step 5: Enter this code on the Internet Banking sign-in screen and click ‘Sign in’.

That’s it! You should now be able to see your accounts summary screen.

Please note, if you use the M&S Banking App and have set up your Digital M&S PASS, you now need to use this to access Internet Banking.

Your physical M&S PASS will no longer work, as you are not able to use both a Digital and physical M&S PASS.

Video script

Before you start, you'll need to have your physical M&S PASS to hand.

Go to the Internet Banking home page and enter your username to sign in.

You'll then be asked to enter your security code. To generate this code, you'll need to use your physical M&S PASS.

First switch on your M&S PASS - press and hold down the green (bottom right hand) button for 2 seconds to turn on your M&S PASS, then enter your PIN. Now press the green button to generate a single-use security code.

Enter this code on the Internet Banking sign-in screen and click 'Sign in'.

That's it. You should now be able to see your account summary screen.

Thank you for watching.
We hope you found this video guide helpful.

*The M&S Banking App is available on compatible devices