Important information about the M&S Banking App

Find out what actions you need to take to ensure you keep access to our digital banking services

What are the changes?

To help keep you safe and secure when using our app, we’re making changes to the minimum operating system that our app supports. This means that from early next year, our app will only work on:

  • Apple devices running iOS 13 or iPadOS 13 and above
  • Android devices running Android 7.0 and above

If you’re planning on upgrading your device in the next few months, then these changes may not impact you.

What do you need to do?

In order to keep using our digital banking services, your device needs to be able to run iOS/iPadOS 13 and above or Android 7.0 and above. To check what operating system your device is currently running and how to update if needed, please complete the below actions.

Check and update the operating system on your device

Select whether you have an Apple or Android device below and follow the instructions on how to check the operating system and how to upgrade if your device is compatible. If you use our app on multiple devices, we recommend doing this on each of your devices.

How to update an Apple device:

1. Go to Settings > General > About - you should see a number next to the ‘iOS Version’ heading. If your version is below 13, you’ll need to update to the latest version. If it’s 13 or higher, you won’t experience any issues and your device is ready for the changes.

2. Go back to ‘General’ and select ‘Software Update’ - you can then download and install any available updates.

How to update an Android device:

If you are using an Android device, go to Settings and look for ‘Software information’ or similar. Click into this to see the Android version currently installed which should be version 7.0 or above. If lower than version 7.0, please update your operating system.

I've successfully updated the operating system on my device to iOS/iPadOS 13 and above or Android 7.0 and above.

I‘m unable to update the operating system on my device to iOS/iPadOS 13 and above or Android 7.0 and above.

FAQs

How do I remove my device from the M&S Banking App?

Please sign in to the app on one of your existing devices, go to ‘Profile’ > ‘Manage devices’ and remove one of your devices.

I will be affected by the changes but I use the M&S Banking App to approve my online purchases, how will I do this going forward?

Once we make these changes, instead of using the app you will be able to confirm your online payments using a one-time-passcode (OTP) which we’ll send to your mobile phone. Visit our dedicate page to find out more on how to confirm payments using SMS OTP. To use SMS OTP, please ensure we have your up-to date mobile phone number. Visit our update contact details page to find out how.

If you’re unable to confirm your payments using text message, you can order a card reader. Please contact us on 0345 600 5860 and we’ll be able to help, Lines are open 8am-8pm.

What will happen to my digital statements after the changes?

You’ll still be able to see all your past and future statements via Internet Banking. Just sign in to Internet Banking and click on ‘Statements’.

After the changes have been made, the M&S Banking App will work on the following Apple devices:

  • iPhone SE and subsequent models
  • iPod touch gen 7
  • iPad gen 5 and subsequent models, iPad mini 4 and subsequent models, iPad Air 2 and subsequent models and all iPad Pro devices

I currently use the M&S Banking App to pay my credit card bill, how will I do that after the changes have been made?

You will still be able to make a payment using a debit card through Internet Banking. If your device is impacted by these changes we will contact you closer to the time to make sure you have everything you need to pay your credit card bill. Visit our ways to pay page to find out how to pay your credit card.

Will I still be able to access digital banking if I am no longer able to use the M&S Banking App?

Yes, you will still be able to use our Internet Banking service and we will contact you closer to the time to make sure you have everything you need to access digital banking once the changes have been made.

To find out what you can do in Internet Banking, visit our Internet Banking page.

Will I be able to use the M&S Banking App again in the future?

Yes, if you begin using a device which is compatible you will be able to download and set up the M&S Banking App. Once the app is set up, your physical M&S PASS will no longer work and you will instead use the app to generate the security codes needed to sign in to Internet Banking.

Apple, iPhone, iPad, iPad mini, iPad Air, iPod touch, and the Apple logo are trademarks of Apple Inc., registered in the US and other countries and regions. iOS is a trademark of Cisco and used by Apple under licence. Android, is a trademark of Google LLC.