Important information about the M&S Banking App
Find out what actions you need to take to ensure you keep access to our digital banking services
The physical M&S PASS is a device that looks like a mini-calculator and allows you to generate unique security codes, enabling you to sign in to Internet Banking and verify your transactions just like a digital M&S PASS. Using a physical M&S PASS lets us know that it's you that's accessing your accounts and nobody else.
Please sign in to the app on one of your existing devices, go to ‘Profile’ > ‘Manage devices’ and remove one of your devices.
Once we make these changes, instead of using the app you will be able to confirm your online payments using a one-time-passcode (OTP) which we’ll send to your mobile phone. Visit our dedicate page to find out more on how to confirm payments using SMS OTP. To use SMS OTP, please ensure we have your up-to date mobile phone number. Visit our update contact details page to find out how.
You’ll still be able to see all your past and future statements via Internet Banking. Just sign in to Internet Banking and click on ‘Statements’. If you currently have paperless statements, you may want to revert to paper versions whilst you get set up with your physical M&S PASS.
If you aren't able to update your device or use a different device to access the app, you’ll still be able to use Internet Banking on your mobile phone or tablet's browser. All you have to do is open the internet browser on your device, open the M&S Internet Banking page and sign in. Now you'll be able to use all of the features of Internet Banking such as accessing your statements, 'Chat with us' and make payments to your credit card on the go.
Want to find out which devices the M&S Banking App is compatible with after the changes take place?
You can find more information on our supported devices page.
You will still be able to make a payment using a debit card through Internet Banking. Visit our ways to pay page to find out how to pay your credit card.
If you’ve opted to order a physical M&S PASS, you’ll no longer be able to use the M&S Banking App, but you’ll still be able to use our Internet Banking service. A physical M&S PASS can take up to 7 working days to arrive and you won’t be able to use Internet Banking until you’ve received it.
To find out what you can do in Internet Banking, visit our Internet Banking page.
Yes, if you begin using a device which is compatible you will be able to download and set up the M&S Banking App. Once the app is set up, your physical M&S PASS will no longer work and you will instead use the app to generate the security codes needed to sign in to Internet Banking.
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