Support and information can be found on our Covid-19 support page.
To help assist you at peak times, we have updated our telephony opening times, please only call if it is urgent, so we can help those most in need. Please view our contact us page for our current opening times.
We're introducing an NHS and emergency services banking hour, from 6-7pm every day. We'd ask that customers avoid calling us for their routine banking needs during this time.
Important information for Coronavirus (Covid-19)
Please be advised that in light of Covid-19 and the global impact currently being experienced, we have taken the difficult decision to temporarily suspend all new M&S Travel Insurance sales to new customers.
We hope this will only be a temporary measure, and we’ll continue to keep a close eye on the situation.
If you don’t currently hold an M&S Travel Insurance policy you won’t be able to get a new quote or buy M&S Travel Insurance at this time.
Your quote is valid for 30 days. To discuss your existing quote within its 30-day validity period please call us on 0800 051 3263.
Please remember that travel insurance is designed to cover for unforeseen events. Covid-19 is now a known event, this means that depending on where you travel, you may not be covered for cancellation or abandonment.
You’ll still be able to renew your annual policy.
If you are booking a trip, please read the policy booklet specifically page 4, “We Won't Cover”, clause 1.
Please remember that travel insurance is designed to cover for unforeseen events. Covid-19 is now a known event, this means that depending on where you travel, you may not be covered for cancellation or abandonment.
Need to make a claim? If your claim does not require urgent medical attention you can make a claim online(opens in a new window).
The travel insurance claims team are working hard to support customers whose travel plans have been impacted by Covid-19. Once your claim is received it will be assessed within 28 days. To enable Aviva to progress this as quickly as possible, please follow the guidance provided in the pack.
M&S Travel Insurance Product Information Document(PDF document)(opens in a new window)
M&S Travel Insurance Policy Booklet(PDF document)(opens in a new window)
M&S Travel Insurance Summary of Cover limits(PDF document)(opens in a new window)
M&S Travel Insurance Privacy Notice(PDF document)(opens in a new window)
M&S Travel Insurance - about our insurance services(PDF document)(opens in a new window)
M&S Travel Insurance – Coronavirus FAQs(PDF document)(opens in a new window)
Flybe administration FAQs(PDF document)(opens in a new window)
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