M&S Travel Insurance

Important information for Coronavirus (Covid-19)

Please be advised that in light of Covid-19 and the global impact currently being experienced, we have taken the difficult decision to temporarily suspend all new M&S Travel Insurance sales to new customers.

We hope this will only be a temporary measure, and we’ll continue to keep a close eye on the situation.

Visit our dedicated page to find the latest M&S Travel Insurance Covid-19 information and FAQs

What this means for you...

New Customer

If you don’t currently hold an M&S Travel Insurance policy you won’t be able to get a new quote or buy M&S Travel Insurance at this time.

Existing travel insurance customer

You’ll still be able to renew your annual policy.

If you are booking a trip, please read the policy booklet specifically page 4, “We Won't Cover”, clause 1.

Please remember that travel insurance is designed to cover for unforeseen events. Covid-19 is now a known event, this means that depending on where you travel, you may not be covered for cancellation or abandonment.

Need to make a claim? If your claim does not require urgent medical attention you can make a claim online(opens in a new window).

The travel insurance claims team are working hard to support customers whose travel plans have been impacted by Covid-19. Once your claim is received it will be assessed within 28 days. To enable Aviva to progress this as quickly as possible, please follow the guidance provided in the pack.

Pre-existing medical conditions

Where we are able to offer cover for existing medical conditions, the total premium will include the cost for this cover. However, we may be unable to offer cover for certain medical conditions. If we cannot offer cover, or if you are not happy with the total premium you may be able to obtain cover from a specialist medical insurer. The Money and Pensions Service has a list of these insurers – you can check its travel directory(opens in a new window) or call 0800 1387 777. Please note, you may not be able to find cover for undiagnosed symptoms and you may need to wait until you have a diagnosis before getting cover elsewhere.