M&S Travel Insurance
Important information for Coronavirus (Covid-19)
Please be advised that in light of Covid-19 and the global impact currently being experienced, we
have taken the difficult decision to temporarily suspend all new M&S Travel Insurance sales to
We hope this will only be a temporary measure, and we’ll continue to keep a close eye on the
Visit our dedicated page to find the latest M&S Travel Insurance Covid-19 information and FAQs
What this means for you...
If you don’t currently hold an M&S Travel Insurance policy you won’t be able to get a new quote
or buy M&S Travel Insurance at this time.
Already have a quote?
Your quote is valid for 30 days. To discuss your existing quote within its 30-day validity period
please call us on 0800 051 3263.
Please remember that travel insurance is designed to cover for unforeseen events. Covid-19 is now
a known event, this means that depending on where you travel, you may not be covered for
cancellation or abandonment.
Existing travel insurance customer
You’ll still be able to renew your annual policy.
If you are booking a trip, please read the policy booklet specifically
4, “We Won't Cover”, clause 1.
Please remember that travel insurance is designed to cover for unforeseen events. Covid-19 is now a
event, this means that depending on where you travel, you may not be covered for cancellation or
Need to make a claim? If your claim does not require urgent medical attention you can make a claim online(opens in a new window).
The travel insurance claims team are working hard to support customers whose travel plans have been
impacted by Covid-19. Once your claim is received it will be assessed within 28 days. To enable
progress this as quickly as possible, please follow the guidance provided in the pack.
Pre-existing medical conditions
Where we are able to offer cover for existing medical conditions, the total premium will include the
cost for this cover. However, we may be unable to offer cover for certain medical conditions. If we
cannot offer cover, or if you are not happy with the total premium you may be able to obtain cover
from a specialist medical insurer. The Money and Pensions Service has a list of these insurers – you
can check its travel directory(opens in a new
window) or call 0800 1387
777. Please note, you may not be able to find cover for undiagnosed symptoms and you may
need to wait until you have a diagnosis before getting cover elsewhere.