Manage your policy - M&S Travel Insurance

Want to renew, change or cancel your policy or need to make a claim? Here’s how to get in touch with us.

View your policy documents online

You can view and print your policy documents online. To register all you need is the email address you gave us when you took out your policy and your policy number.

Change your cover

Please call our Customer Services team on 0800 051 6670 to change your cover – you'll need your policy details to hand.

Make a claim

If you need to make a claim please call as soon as possible and have your policy number to hand.

If you require urgent medical attention do not use the online form. Please contact the local emergency services and call us on 0800 051 6561
or +44 160 360 4906 if you're calling from abroad

If your claim does not require urgent medical attention you can make a claim online. Please have the following information ready before you start your online claim:

  • The policy number: you can find this information in your policy documents.
  • Your personal details, plus anyone else claiming on this policy.
  • Details about your trip, for example, date of travel and airline (if it's relevant).
  • Your bank account details so that we can settle your claims as soon as a decision is made.

You can also make a claim if you do not require urgent medical attention by calling 0800 051 4780 or +44 160 360 3783 from overseas. Lines are open 24 hours a day, 7 days a week.

If you'd like to make a claim under this section, you'll need your policy number to hand.

Call us on 0800 015 7066 or +44 160 360 3344 from overseas.

Medical assistance and travel advice

Our emergency medical assistance team is here to help 24 hours a day, 7 days a week. If you require urgent medical attention do not use the online form. Please contact the local emergency services and call us on 0800 051 6561 or +44 160 360 4906 if you're calling from abroad.

Please have your policy number to hand when you call.

Renew your annual cover - 0800 051 6684

We'll send you a reminder before your current policy expires. This will explain what you need to do to renew your M&S Travel Insurance for another year. If you would like to talk to us about your renewal, our Customer Services team will be pleased to help.

Make a complaint

We are committed to providing the highest possible standards of customer service. If we haven't met your expectations, please do get in touch. We take on board all feedback and promise to do all we can to resolve problems quickly.

Please call our Customer Services team on 0800 056 3394, or write to us, quoting your policy or claim number, at M&S Travel Insurance Customer Care Team, Customer Service Centre, PO Box 7463, Perth, PH2 0YX.

Opening hours

Lines are open: 8am-9pm Monday to Friday,
9am-6pm Saturday and 10am-2pm Sunday.

Claims, medical assistance and travel advice lines are open 24 hours a day.

Calls are recorded.

Important documents

M&S Travel Insurance Product Information Document

M&S Travel Insurance Policy Booklet

M&S Travel Insurance Summary of Cover limits

M&S Travel Insurance Privacy Notice

M&S Travel Insurance – Coronavirus FAQs

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