Existing customers

Information for existing M&S Bank Mortgage customers

  • Find out about making changes to your mortgage
  • Get in touch

Your home may be repossessed if you do not keep up repayments on your mortgage

Making extra payments

Making overpayments could mean that you save money in interest and you can pay off your mortgage more quickly.

Learn more making extra payments

Mortgage servicing

You may be able to make changes to your mortgage if you have had it for at least 6 months — e.g. change the borrowers’ names, the term or request additional borrowing. Call 0345 002 1127 to find out more.

I need help with payments

If you’re concerned about your financial situation, visit our money worries page or call us as soon as possible on 0345 002 1128.

Learn more if you have money worries

Bank of England base rate change

If you have a tracker mortgage, changes in the Bank of England base rate will affect your monthly repayments — our tool can help you estimate this impact.

Learn more Bank o England base rate changes

Moving home

If you've had your mortgage with us for at least 6 months, you may be able to take your loan with you when you move home. Please call us on 0345 002 1127 to find out more.

Existing mortgage deal ending soon?

You could switch to a new rate if your fixed rate period has ended, or will end within the next 3 months. Please call us on 0345 002 1127 to find out more or take a look at our latest rates.

Learn more about our current mortgage rates

Contact us

There's some important information you'll need to provide when you contact us.

You can call us on 0800 923 1536. Lines are open 8am-8pm Monday to Friday and 9am-1pm Saturday (excluding bank holidays). Calls may be recorded.

M&S Home Insurance

Find out about M&S Home Insurance, underwritten by Aviva Insurance Limited

Find out moreabout M&S Home Insurance

Your home may be repossessed if you do not keep up repayments on your mortgage