Before you leave the country
You do not need to tell us if you’re going outside the UK, as we automatically monitor foreign
transactions on your account to help protect you. It’s important we have the most up-to-date contact
details for you, in case we need to contact you while you’re away. Please ensure that you check we have
your correct contact details using or by calling us on 0345 900 0900. We also recommend that you save our number in your
phone, so you can contact us if you need any help while you’re away (from overseas call +44 (0)1244
879080). Enjoy your trip!
Using your M&S Credit Card
You can use your M&S Credit Card to pay for goods and services wherever you see the MasterCard logo.
You can also withdraw cash (a ‘cash advance’) from cash machines where MasterCard is
accepted – fees apply, please see details below. Some cash machine operators may also apply a direct
charge for withdrawals from their cash machines and this will be advised on-screen at the time of
withdrawal. A £300 daily cash machine withdrawal limit applies to M&S Credit Cards.
Foreign currency transactions – what’s the cost?
When you make a transaction in a foreign currency or cash advance/withdrawal with your M&S Bank card,
rates and fees may be added.
Any foreign currency transactions, including cash advances/withdrawals, are converted to sterling by
Mastercard or Visa, using the wholesale market rates applying on the day conversion is made. Check the
Mastercard website (M&S Credit Card)
for more information on the rate of exchange they use when converting your transaction.
We will deduct the payment and the relevant fees from your account once we receive the details of the
payment from MasterCard/Visa. This will usually be within one working day.
M&S Credit Card
For example, if you made a non-sterling (foreign currency) transaction of €100 using your M&S Credit
Card and applied the MasterCard exchange rate on 5 June 2017 of 1.141625 = £87.59, the following
fees would be added:
|Non-sterling transaction fee 2.99%
|Cash fee 2.99% (minimum £3)
Sterling or local currency?
When you use your M&S Credit Card outside the UK you may be asked if you want to pay in sterling or the
When you choose local currency you’ll be charged the Visa or Mastercard global rate. If you choose to
complete a transaction in sterling the merchant sets the rate. Sterling transactions often have
additional commission added to them and therefore may be more expensive than paying in the local
currency, even with the fees.
Will I be charged a non-sterling transaction fee?
A non-sterling transaction fee is a currency conversion fee for making a purchase or withdrawing cash
in a foreign currency. For credit card transactions, a fee of 2.99% of the sterling amount of the
transaction will be charged. This will be shown as a separate line on your statement.
Will I be charged a non-sterling cash fee?
A non-sterling cash fee is a charge for using an ATM abroad to withdraw foreign currency. For
advances from an ATM using an M&S Credit Card, we will apply a non-sterling cash fee of 2.99%,
Will I be charged an ATM withdrawal fee?
This is a charge from the ATM provider for using their machine. This will be advised on the screen at
the time of withdrawal.
How much will I be charged paying in local currency in the European Economic Area
Travelling in the European Economic Area (EEA)?* See how
paying in local currency on your M&S Bank Credit Card compares to the European Central Bank (ECB)'s
latest foreign exchange rates.
This shows the percentage difference between the ECB exchange rate and your card rates, depending on
how you pay. You can find out more about these fees above.
*European Economic Area where you can pay in currency includes Austria, Belgium,
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Italy, Iceland, Ireland, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Norway, the
Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia and Sweden.