Internet Banking
Manage your credit card and Everyday Savings Account online
The benefits of Internet Banking
Convenient
Manage your credit card and Everyday Savings Account online
Keep in touch
Update your contact details, and contact us and ask questions using 'My Messages'
Safe and Secure
Sign in securely using unique security codes
At a glance
Register for Internet Banking
to access your accounts
online
Follow these steps to reset
your details and get yourself
back online
Find out how to generate your security codes to sign into Internet Banking
If you are already an Internet Banking customer, securely sign in to Internet Banking
How we keep you and your money safe
We use advanced encryption technology, as well as fraud and financial crime detection systems and technologies to keep your personal details and your money safe. We have also introduced the 'M&S PASS' which provides an extra layer of security when accessing your accounts. It is a type of two-factor authentication that lets us know it's you that's accessing your account, and nobody else.
Find out more about how we protect you and read tips on how to stay safe and secure when you're online.
Get the app
Once you have registered for Internet Banking, you can then download and set up our banking app.*
With the app you can carry out your day-to-day banking in the palm of your hand for your credit card or Everyday Savings Account.
* Available on compatible devices
Online card payments have changed
Industry-wide changes have been introduced to help keep you safe when making payments online.
Need help getting back on Mobile or Internet Banking?
Existing customers can use our handy Mobile and Internet Banking access help tool.
Important documents
Digital banking terms(PDF document)(opens in a new window)
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Have a question about our Digital Banking services?
Just ask our Virtual Assistant to see if it can help
Helpful information
How do I sign into Internet Banking using an M&S PASS?
To sign into Internet Banking, you'll need to generate a unique single-use security code, using either a Digital M&S PASS (within the M&S Banking App), or a physical M&S PASS.
- Using the M&S Banking App
- Go to the Internet Banking sign in page and enter your username
- You'll then be asked to enter your security code. To generate this code launch your M&S Banking App, but do not sign in
- Tap the 'Generate security code' option at the bottom of the page, and then select 'Internet Banking - Sign in code'
- Enter your 6 digit Digital M&S PASS PIN, or use your fingerprint or face to generate a 6 digit security code
- Enter the security code generated into the box on the sign into Internet Banking screen
- Using a physical M&S PASS
- Go to the Internet Banking sign in page and enter your username
- You'll then be asked to enter your security code. To generate this code, you'll need to use your physical M&S PASS
- Switch on your M&S PASS - press and hold down the green (bottom right hand) button for 2 seconds to turn on your M&S PASS, then enter your PIN. Now press the green button to generate a single-use security code
- Enter this code on the Internet Banking sign-in screen and click 'Sign in'
How do I update my personal details within Internet Banking?
- Sign in to Internet Banking
- Select 'My Details and Preferences' on the left hand side, and select the details you wish to update
- Follow the instructions on the screen. You will need your M&S PASS to verify your changes
How do I activate a card within Internet Banking?
You can activate an M&S Credit Card within Internet Banking.
- Make sure you are signed in to M&S Internet Banking
- On the My Accounts screen please select your M&S Credit Card
- Select the option to activate your card from the list of options on the left-hand side of the screen and follow the on-screen instructions
How do I check for secure messages within Internet Banking?
- First make sure you are signed in to M&S Internet Banking
- On the 'My Accounts' screen please select 'my messages' from the list on the left hand side of the screen
- On the next screen, you'll see all messages we have sent you in your inbox. The ones with a green mark next to the subject title are new messages that you haven't read
- To view a message, click the subject title
- You can delete or print messages using the buttons at the bottom of the screen
How do I view my statements within Internet Banking?
To view your statements within Internet Banking, simply:
- Sign in to Internet Banking
- Select the account you want to see your statement for (credit card or Everyday Savings Account)
- Select ‘Your statements’, followed by ‘Previous statements’
- Then, select the statement date you want to view and it will automatically download as a pdf