Internet Banking

Manage your credit card and Everyday Savings Account online

The benefits of Internet Banking

Convenient

Manage your credit card and Everyday Savings Account online from the comfort of your home

Safe and Secure

Sign in securely using unique security codes

Support

Ask questions using 'Chat with us' any time, day or night

Access the App

Registering for Internet Banking also allows you access to the M&S Banking App

At a glance

New to Internet Banking?

We've put together a helpful guide to get you registered for Internet Banking

Learn more

Need help getting back onto Internet Banking?

Getting back online is easy using one of our helpful guides

Forgotten details

Want to learn more about an M&S PASS?

Find out how to generate your security codes to sign into Internet Banking

M&S PASS

How we keep you and your money safe

We use advanced encryption technology, as well as fraud and financial crime detection systems and technologies to keep your personal details and your money safe

Find out more

Our Digital Security Promise

We want you to feel safe using our digital services, find out more about our security promise here

Find out more

Compare our digital services

If you have an M&S Credit Card you can: Internet Banking M&S Banking App
View your credit card PIN Not available in Internet Banking Available in the M&S Banking App
Sign in using biometrics Not available in Internet Banking Available in the M&S Banking App
Confirm your online payments Not available in Internet Banking Available in the M&S Banking App
Receive spend notifications Not available in Internet Banking Available in the M&S Banking App
Pay your credit card bill Available in Internet Banking Available in the M&S Banking App
Access our ‘Chat with us’ service Available in Internet Banking Available in the M&S Banking App
Change your contact details Available in Internet Banking Available in the M&S Banking App
Activate your credit card Available in Internet Banking Available in the M&S Banking App
View your monthly statement Available in Internet Banking Available in the M&S Banking App
Complete a balance transfer Available in Internet Banking Coming Soon!
Change your credit limit Available in Internet Banking Not available in the M&S Banking App

Get the app

Once you have registered for Internet Banking, you can then download and set up our banking app.*

With the app you can carry out your day-to-day banking in the palm of your hand for your credit card or
Everyday Savings Account.

* Available on compatible devices

Need help getting back on Mobile or Internet Banking?

Whether you've forgotten your sign in details or are locked out of Internet Banking our handy Mobile and Internet Banking access help tool can help you get back online

Important documents

Digital banking terms(PDF document)(opens in a new window)

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Have a question about our Digital Banking services?

Just ask our Virtual Assistant to see if it can help

Helpful information

How do I sign into Internet Banking using an M&S PASS?

To sign into Internet Banking, you'll need to generate a unique single-use security code, using either a Digital M&S PASS (within the M&S Banking App), or a physical M&S PASS.

  1. Using the M&S Banking App
  • Go to the Internet Banking sign in page and enter your username
  • You'll then be asked to enter your security code. To generate this code launch your M&S Banking App, but do not sign in
  • Tap the 'Generate security code' option at the bottom of the page, and then select 'Internet Banking - Sign in code'
  • Enter your 6 digit Digital M&S PASS PIN, or use your fingerprint or face to generate a 6 digit security code
  • Enter the security code generated into the box on the sign into Internet Banking screen
  1. Using a physical M&S PASS
  • Go to the Internet Banking sign in page and enter your username
  • You'll then be asked to enter your security code. To generate this code, you'll need to use your physical M&S PASS
  • Switch on your M&S PASS - press and hold down the green (bottom right hand) button for 2 seconds to turn on your M&S PASS, then enter your PIN. Now press the green button to generate a single-use security code
  • Enter this code on the Internet Banking sign-in screen and click 'Sign in'

How do I update my personal details within Internet Banking?

  1. Sign in to Internet Banking
  2. Select 'My Details and Preferences' on the left hand side, and select the details you wish to update
  3. Follow the instructions on the screen. You will need your M&S PASS to verify your changes

How do I activate a card within Internet Banking?

You can activate an M&S Credit Card within Internet Banking.

  • Make sure you are signed in to M&S Internet Banking
  • On the My Accounts screen please select your M&S Credit Card
  • Select the option to activate your card from the list of options on the left-hand side of the screen and follow the on-screen instructions

How do I check for secure messages within Internet Banking?

  • First make sure you are signed in to M&S Internet Banking
  • On the 'My Accounts' screen please select 'my messages' from the list on the left hand side of the screen
  • On the next screen, you'll see all messages we have sent you in your inbox. The ones with a green mark next to the subject title are new messages that you haven't read
  • To view a message, click the subject title
  • You can delete or print messages using the buttons at the bottom of the screen

How do I view my statements within Internet Banking?

To view your statements within Internet Banking, simply:

  1. Sign in to Internet Banking
  2. Select the account you want to see your statement for (credit card or Everyday Savings Account)
  3. Select ‘Your statements’, followed by ‘Previous statements’
  4. Then, select the statement date you want to view and it will automatically download as a pdf