Internet Banking

  • Manage your credit card, current accounts and Everyday Savings Account online
  • Update your contact details, request a change to your credit limit (M&S Credit Card customers only), pay bills and send money
  • View the balances of your other M&S Bank products such as your M&S Cash ISA or M&S Personal Loan
  • Sign in securely using your M&S PASS, contact us and ask questions via My Messages facility

How to Register for M&S Internet Banking

We are in the process of making some changes to the security of our Internet Banking. When the changes are rolled out, you’ll be asked to use a Digital or physical M&S PASS to generate a unique security code, adding an extra layer of security to keep your accounts safe.

 

At a glance

How to register

Register for Internet Banking to access your accounts online.

Learn more

Forgotten details

Follow these steps to reset your details and get yourself back online.

Learn more

Important documents

Digital banking terms

You may require Adobe PDF reader to view PDF documents. Download Adobe Reader

You may also be interested in

Read about our security promise, and our tips on staying safe and secure when you’re online

Learn more

Internet Banking FAQs

What is an M&S PASS?

An M&S PASS is a security device that generates a unique security code. We are in the process of updating our Internet Banking security, and you will need to use an M&S PASS when you access Internet Banking, and to validate certain transactions within Internet Banking. You will be able to choose to use either a Digital M&S PASS, which is built within the M&S Banking App, or a physical M&S PASS, which is a device that looks a bit like a mini-calculator.

Find out more about the M&S PASS and how to use it

Find out more about the changes we are making to Internet Banking

How do I sign into Internet Banking using an M&S PASS?

We’ve created the following short videos to demonstrate how to sign in using either a Digital M&S PASS, or a physical M&S PASS.

Video Script (Physical PASS)

Before you start, you’ll need to have your physical M&S PASS to hand.

Go to the Internet Banking home page and enter your username to sign in.

You’ll then be asked to enter your security code. To generate this code, you’ll need to use your physical M&S PASS.

First switch on your M&S PASS – press and hold down the green (bottom right hand) button for 2 seconds to turn on your M&S PASS, then enter your PIN. Now press the green button to generate a single-use security code. Enter this code on the Internet Banking sign-in screen and click ‘Sign in’.

That’s it. You should now be able to see your account summary screen.

Thank you for watching.
We hope you found this video guide helpful.

Video Script (Digital PASS)

Before you start, you’ll need to have your smartphone or tablet to hand so that you can access your Digital M&S PASS through the M&S Banking App.

Go to the Internet Banking home page and enter your username to sign in.

You’ll then be asked to enter your security code. To generate this code, you’ll need to use your Digital M&S PASS.

Open the M&S Banking App on your smartphone or tablet and, on the first screen, you’ll see the button ‘Generate a security code’. Click this button and then select ‘Internet Banking – Sign in code’.

Now use face or fingerprint recognition, if you have this set up. Alternatively, enter your 6-digit M&S PASS PIN. Please note, an incorrect PIN will generate an invalid security code.

The next screen will display your single-use 6-digit security code.

Enter this code on the Internet Banking sign-in screen and click ‘Sign in’.

That’s it. You should now be able to see your account summary screen.

Thank you for watching.
We hope you found this video guide helpful.

How do I check my recent transactions and statements within Internet Banking?

We’ve created the following short video to demonstrate how to check your recent transactions within Internet Banking

Video Script

Welcome to M&S Bank.

In this short video guide, we’ll help you through the simple, step by step process of how to check your recent transactions and previous statements for your M&S Credit Card, Current Account, Everyday Savings Account or Monthly Saver Account.

First make sure you are signed in to M&S Internet Banking.

On the My Accounts screen please select the account you would like to check and click the account name.

The next page shows you a summary of your account details. To view your recent transactions, go to the list on the left-hand side of the screen and click ‘recent transactions’.

The next screen shows a list of all your recent transactions.

OK, now let’s view your statements.

The list on the left-hand side of the screen differs depending on which account you want to view. For your M&S current account or Monthly Saver Account, click ‘previous statements’ from this list to view your statements.

And for your Everyday Savings Account, just click ‘your statements’.

For your M&S Credit Card, when you click ‘your statements’, a drop down list will appear. From the dropdown list, click ‘previous statements’ and you’ll see a list of months to choose from.

To view a particular statement, click the month you require, and the full statement will be displayed.

Finally, to return to the ‘My Accounts’ screen, just click the back button on your browser or the ‘my accounts’ button at the top of the screen.

Thank you for watching.

We hope you found this video guide helpful.

How do I update my personal details within Internet Banking?

  1. Sign in to Internet Banking
  2. Select ‘My Details and Preferences’ on the left hand side, and select the details you wish to update
Video Script

Welcome to M&S Bank.

In this short video guide we’ll help you through the simple, step by step process of how you can update the personal details on your account.

First make sure you are signed in to M&S Internet Banking.

On the My Accounts screen please click ‘My details and preferences’ on the list on the left-hand side of your screen. A summary list will then appear underneath the link.

To change your email address, just click on ‘personal details’ and type your new address into the box. Then, simply click ‘save changes’ and the change will be saved.

Similarly, to change your telephone numbers click ‘telephone numbers’ and on the next screen you’ll see the telephone numbers we currently hold for you.

To make your changes click ‘amend details’ and input your new numbers. Once you have done this click ‘save changes’ and the new details will be saved.

Finally, to update your address details, click on ‘address details’ on the list and the next screen will show the address details we currently hold for you.

To amend these details, click the ‘amend address’ button and the next screen will ask for your new details.

Enter your new property number or name and your postcode, then click ‘Find address’ and the next screen should display your new address in full.

Unfortunately, new builds aren’t always recognised when you type in the postcode. If this happens, please call us and we'll update your details for you.

You can then choose whether to make the change immediately or at a date within the next 12 months.

Now click ‘save changes’ and that’s it.

You’ll see a message showing that your changes have been saved.

Thank you for watching.

We hope you found this video guide helpful.

How do I activate a card within Internet Banking?

You can activate both an M&S Credit Card and Debit Card within Internet Banking.

We’ve created the following short video to demonstrate how to activate your debit card within Internet Banking

Video Script

Welcome to M&S Bank.

In this short video guide we’ll help you through the simple, step by step process of activating your M&S Debit Card.

Please have your M&S Debit Card to hand.

OK - let’s start.

First, make sure you are signed in to M&S Internet Banking.

On the My Accounts screen please select your M&S ‘Current Account’.

Next select ‘Activate my Debit Card’ from the list of options on the left-hand side of the screen.

Now, on the ‘activate my card’ screen please enter the 16-digit number on the front of your M&S Debit Card and click ‘continue’.

Next, you’ll need to enter the expiry date on your M&S Debit Card and click ‘continue’.

Finally, double check that the all the details you’ve entered are correct and click ‘activate card’.

And that’s it. You’ll see a message saying your card has been successfully activated and is now available for immediate use.

Thank you for watching, and activating your M&S Debit Card.

We hope you found this video guide helpful.

How do I check for, and send secure messages within Internet Banking?

We’ve created the following short video to demonstrate how to contact us through ‘My Messages’ within Internet Banking

Video Script

Welcome to M&S Bank.

In this short video guide we’ll help you through the simple, step by step process of how to check for, and send, secure messages.

OK - let’s start.

First make sure you are signed in to M&S Internet Banking.

On the ‘My Accounts’ screen please click ‘my messages’ from the list on the left hand side of the screen.

On the next screen, you’ll see a box showing messages we have sent you. The ones with a green envelope under ‘status’ are new messages that you haven’t yet read.

To view a message, click the subject title.

You can reply, delete or print messages using the buttons at the bottom of the message.

Simply click the ‘back’ button to return to the ‘my messages’ screen.

To send a message to us, click the link, ‘create a new message’, at the top of the box.

Next select the account your message relates to and the subject of your message from the drop down boxes and click ‘continue’.

You can now type your message in the text box and let us know when it might be convenient to contact you about your message if we need to call you.

Finally, review your message and when you are ready to send it, click ‘send message’.

You will then see confirmation that your message has been sent and the time frame expected for an answer.

Please note that there isn’t a sent items screen to view your sent messages.

Thank you for watching.

We hope you found this video guide helpful.