Internet Banking
Manage your credit card, current accounts
and
Everyday Savings Account online
Making online purchases is changing
Industry-wide changes are being introduced during 2021 to help keep you safe when making purchases online.
The benefits of Internet Banking
Convenient
Manage your credit card, current account and Everyday Savings Account online
Keep in touch
Update your contact details, and contact us and ask questions using 'My Messages'
Safe and Secure
Sign in securely using unique security codes
If you are already an Internet Banking customer, you can sign in via the link below. If you are not yet registered for Internet Banking, you can find out how to register by selecting the how to register link
At a glance
Register for Internet Banking
to access your accounts
online
Follow these steps to reset
your details and get yourself
back online
Find out how to generate your security codes to sign into Internet Banking
How we keep you and your money safe
We use advanced encryption technology, as well as fraud and financial crime detection systems and technologies to keep your personal details and your money safe. We have also introduced the 'M&S PASS' which provides an extra layer of security when accessing your accounts. It is a type of two-factor authentication that lets us know it's you that’s accessing your account, and nobody else.
Find out more about how we protect you and read tips on how to stay safe and secure when you’re online.
Get the app
Once you have registered for Internet Banking, you can then download and set up our banking app.*
With the app you can carry out your day-to-day banking in the palm of your hand for your current account, credit card or Everyday Savings Account.
* Available on compatible devices
Important documents
Digital banking terms(PDF document)(opens in a new window)
You may require Adobe PDF reader to view PDF documents. Download Adobe Reader(opens in a new window)
Have a question about our Digital Banking services?
Just ask our Virtual Assistant to see if it can help
Helpful information
How do I sign into Internet Banking using an M&S PASS?
To sign into Internet Banking, you’ll need to generate a unique single-use security code, using either a Digital M&S PASS (within the M&S Banking App), or a physical M&S PASS.
- Using the M&S Banking App
- Go to the Internet Banking sign in page and enter your username
- You'll then be asked to enter your security code. To generate this code launch your M&S Banking App, but do not sign in
- Tap the 'Generate security code' option at the bottom of the page, and then select 'Internet Banking - Sign in code'
- Enter your 6 digit Digital M&S PASS PIN, or use your fingerprint or face to generate a 6 digit security code
- Enter the security code generated into the box on the sign into Internet Banking screen
- Using a physical M&S PASS
- Go to the Internet Banking sign in page and enter your username
- You'll then be asked to enter your security code. To generate this code, you'll need to use your physical M&S PASS
- Switch on your M&S PASS - press and hold down the green (bottom right hand) button for 2 seconds to turn on your M&S PASS, then enter your PIN. Now press the green button to generate a single-use security code
- Enter this code on the Internet Banking sign-in screen and click 'Sign in'
How do I check my recent transactions and statements within Internet Banking?
We’ve created the following short video to demonstrate how to check your recent transactions within Internet Banking
Video Script
Welcome to M&S Bank.
In this short video guide, we’ll help you through the simple, step by step process of how to check your recent transactions and previous statements for your M&S Credit Card, Current Account, Everyday Savings Account or Monthly Saver Account.
First make sure you are signed in to M&S Internet Banking.
On the My Accounts screen please select the account you would like to check and click the account name.
The next page shows you a summary of your account details. To view your recent transactions, go to the list on the left-hand side of the screen and click ‘recent transactions’.
The next screen shows a list of all your recent transactions.
OK, now let’s view your statements.
The list on the left-hand side of the screen differs depending on which account you want to view. For your M&S current account or Monthly Saver Account, click ‘previous statements’ from this list to view your statements.
And for your Everyday Savings Account, just click ‘your statements’.
For your M&S Credit Card, when you click ‘your statements’, a drop down list will appear. From the dropdown list, click ‘previous statements’ and you’ll see a list of months to choose from.
To view a particular statement, click the month you require, and the full statement will be displayed.
Finally, to return to the ‘My Accounts’ screen, just click the back button on your browser or the ‘my accounts’ button at the top of the screen.
Thank you for watching.
We hope you found this video guide helpful.
How do I update my personal details within Internet Banking?
- Sign in to Internet Banking
- Select ‘My Details and Preferences’ on the left hand side, and select the details you wish to update
- Follow the instructions on the screen. You will need your M&S PASS to verify your changes
How do I activate a card within Internet Banking?
You can activate an M&S Credit Card and Debit Card within Internet Banking.
- Make sure you are signed in to M&S Internet Banking
- On the My Accounts screen please select either your M&S Credit Card or Current Account
- Select the option to activate your card from the list of options on the left-hand side of the screen and follow the on-screen instructions
How do I check for, and send secure messages within Internet Banking?
- First make sure you are signed in to M&S Internet Banking
- On the ‘My Accounts’ screen please select ‘my messages’ from the list on the left hand side of the screen
- On the next screen, you’ll see a box showing messages we have sent you. The ones with a green envelope under ‘status’ are new messages that you haven’t yet read
- To view a message, click the subject title
- You can reply, delete or print messages using the buttons at the bottom of the message
- To send a message to us, click the link, ‘create a new message’, at the top of the box