Welcome to M&S Bank.
In this short video guide we’ll help you through the simple, step by step process of how you can
update the personal details on your account.
First make sure you are signed in to M&S Internet Banking.
On the My Accounts screen please click ‘My details and preferences’ on the list on the left-hand
side of your screen. A summary list will then appear underneath the link.
To change your email address, just click on ‘personal details’ and type your new address into the
box. Then, simply click ‘save changes’ and the change will be saved.
Similarly, to change your telephone numbers click ‘telephone numbers’ and on the next screen
you’ll see the telephone numbers we currently hold for you.
To make your changes click ‘amend details’ and input your new numbers. Once you have done this
click ‘save changes’ and the new details will be saved.
Finally, to update your address details, click on ‘address details’ on the list and the next
screen will show the address details we currently hold for you.
To amend these details, click the ‘amend address’ button and the next screen will ask for your
Enter your new property number or name and your postcode, then click ‘Find address’ and the next
screen should display your new address in full.
Unfortunately, new builds aren’t always recognised when you type in the postcode. If this
happens, please call us and we'll update your details for you.
You can then choose whether to make the change immediately or at a date within the next 12
Now click ‘save changes’ and that’s it.
You’ll see a message showing that your changes have been saved.
Thank you for watching.
We hope you found this video guide helpful.