Support and information can be found on our Covid-19 support page.

To help support you at peak times, we have updated our telephony opening times, please only call if it is urgent, so we can help those most in need. Please view our contact us page for our current opening times.

We’re introducing an NHS and emergency services banking hour, from 6-7pm every day. We’d ask that customers avoid calling us for their routine banking needs during this time.

M&S BANKING APP

The M&S Banking App, available from either the App Store (for Apple devices) or Google Play™ (for Android™ devices), enables you to:

  • NEW! Mobile app statements for current account, credit card and Everyday Savings Account. Find out more
  • Securely sign in with either your fingerprint or face (on compatible devices)
  • View balances and see up to three months' transactions on any current account, credit card, Monthly Saver and Everyday Savings Account you hold (max 300 transactions)
  • Send money from your M&S current account to someone else you’ve paid before, and verified, using M&S Internet Banking
  • Make payments to your M&S Credit Card using a debit card

Device restrictions apply, please see further details below.

Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.

The latest version of our app is now ready to install. Our new app has enhanced security features, including a 'Digital M&S PASS'. This new functionality will generate a unique security code which you'll need to use to access Internet Banking, and to verify certain transactions within Internet Banking to help keep your money and accounts safe. You can now also view your statements for your current account, credit card and Everyday Savings Account.

 

Getting started

It's easy to get started with our mobile app. First of all, make sure that you're registered for Internet Banking.

If you're unsure of your Internet Banking details, then please visit our 'Forgotten details' page for instructions on how to reset these.

Video script - Getting started with the M&S Banking App

Hello and welcome to the M&S Banking App.

In this video we'll show you how to get started with the M&S Banking App.

It's a quick and easy way to keep tabs on your account(s) when you're on the go and is a convenient way to generate a unique security code to access your Internet Banking account using the Digital M&S PASS.

Ok, let's start.

Once you've downloaded the app, open it and you'll see that there's a 3 step process to set up your Digital M&S PASS.

First, enter your Internet Banking username and tap 'Continue'.

Next, you need to verify it's you. You can do this using your mobile phone, or by using a physical M&S PASS, which is a small calculator-like device that you may have if you're an M&S current account customer.

Choose the method that best suits you.

If you select 'Password and activation code via SMS', tap 'Continue', then enter your Internet Banking password and tap 'Continue'. On the next screen, tap 'Send activation code'.

You should receive a text from us with your activation code.

Input this code on the next screen and you're now ready to create your Digital M&S PASS PIN. You will use this PIN to sign into the app in future and also to generate a sign-in code for Internet Banking.

Alternatively, if you have a physical M&S PASS and want to use this to receive your activation code, then select 'Physical M&S PASS' on the verification screen and tap 'Continue'. You'll need to use your physical M&S PASS to generate an activation code.

To do this, press and hold down the green button in the bottom right hand corner for 2 seconds to turn on your M&S PASS and enter your PIN. Press the green button again and this will generate your activation code.

Input this code and you're now ready to create your Digital M&S PASS PIN. You'll use this PIN to sign in to the M&S Banking App in future and also to generate a sign-in code for Internet Banking.

Once you've set up your Digital M&S PASS PIN, the next time you sign in, you can enable face or fingerprint recognition if supported by your device, which will make signing in even easier.

Thank you for watching.
We hope you found this video guide helpful.

Please note - setting up a Digital M&S PASS will replace any existing physical M&S PASS that you may have. You are only able to have one M&S PASS at a time.

Supported devices

The M&S Banking App is compatible with:

Apple iPhone, iPad, iPad Mini, iPod Touch devices running operating system version 11 and higher. Please note however that upcoming changes to the app will mean that in the coming months, the app will only work with operating system version 12 and higher. You should always make sure that you are using the most up-to-date operating system that your device can support. The following devices should be able to run iOS 12, and the M&S Banking App:

  • iPhone 5s and subsequent models
  • iPod touch gen 6 and gen 7
  • iPad gen 5 and subsequent models, iPad Air gen 1 and subsequent models, iPad mini 2 and subsequent models, iPad Pro 9.7", iPad Pro 10.5", iPad Pro 11", iPad Pro 12.9" gen 1 and subsequent models

The app is also compatible with Android mobile and tablet devices running operating system version 6.0 and higher. Please note however that upcoming changes to the app will mean that in the coming months, the app will only work with operating system 6.0 and higher. Again, we recommend you also use the most up to date operating system your device can support.

Security and protection

Our Digital M&S PASS gives you added protection when you're using mobile banking. It also allows you to generate a security code, which only you have access to, to sign in to Internet Banking and to verify certain transactions. This is known as two factor authentication, and adds an extra layer of security when you use our digital banking services.

Find out more about the M&S PASS
Find out more about staying safe when banking online

Use your fingerprint or face to sign in to the M&S Banking App

Your fingerprint and face are excellent security devices; no two are exactly the same and you've always got them with you! If you've got an iPhone, iPad, or Android device with a Touch ID or Android™ fingerprint enabled device, you can sign in to the M&S Banking App faster using your fingerprint. If you've got an iPhone or iPad with Face ID enabled, you can seamlessly sign in to the mobile banking app using your face.

Find out more

Download the free M&S Banking App today

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Frequently asked questions about the M&S Banking App

What is my username?

This is your Internet Banking username. If you've forgotten this, go to Internet Banking, select 'sign in' and click on the 'Forgotten username' link

I've forgotten my username, password, or security answer. How can I change them?

Visit our 'Forgotten details' page for instructions on how to reset your sign-in details.

I've forgotten my Digital M&S PASS PIN. How can I reset it?

You can unlock your Digital M&S PASS PIN by completing the following steps;

  • Step one: Select 'Reset PIN'
  • Step two: Enter your password
  • Step three: An activation code will be sent via SMS
  • Step four: After entering your activation code, you will be asked to set up a new Digital M&S PASS PIN number

Which accounts can I view with the app?

You can view balances on most accounts you hold with M&S Bank. You can also see your latest transactions on your M&S current account, M&S Credit Card and if you hold them, your Monthly Saver and Everyday Savings Account

How far back can I view my credit card and current account statements on the M&S Banking App?

You are able to view your credit card statement back to July 2018. If you hold a current account statements can be viewed back to October 2018.

Can I use the same services as Internet Banking on this app?

No, the M&S Banking App allows you to check the balances on most accounts you hold with M&S Bank.  You can also see the last 3 months' transactions on your M&S current account, M&S Credit Card and if you hold them, your Monthly Saver and Everyday Savings Account (up to a maximum of 300 transactions). Additionally, you can make payments and transfers from your M&S current account to payees that you have paid before using Internet Banking.

Also, you are able to view your credit card statements back to July 2018. If you hold a current account, statements can be viewed back to October 2018.

Will I be charged for using the M&S Banking App?

We won't charge customers for using the app, however you may be charged by your network provider as the app requires an internet connection. Check your payment plan with your network provider.

Can I have the mobile app on more than one mobile device?

Yes, you can download and use the M&S Banking App on up to 3 different mobile devices.

What if my mobile device is lost or stolen?

  • Call us as soon as possible on 0345 600 5860 if your mobile device is lost or stolen and we can temporarily suspend your account access. You may be responsible for unauthorised payments made from your accounts if you haven't kept your mobile or tablet, and your security details, safe.
  • If you've downloaded the mobile app on more than one device, you can also sign in to the app using one of your other devices and remove the app from the lost device by using the 'Manage devices' option within 'More'.

I am selling my device, what do I need to do?

  • Sign in to the mobile app and then you are able to remove the device by selecting the 'More>' option within 'Manage devices', then click on remove device. Alternatively you can call us on 0345 600 5860.

I've got a new phone/device, how do I set it up?

  • You are able to have the app in up to three devices
  • If you have the app on less than three devices you simply need to download the M&S Banking App from the app store and follow the instructions
  • If you have the M&S Banking App on three devices, you will need to sign in to one of the devices and remove the device you no longer wish to have the app on. You will then be able to set up our app on your new phone/device.

You may also be interested in

Using your fingerprint or face to sign in to the app

Find out how to set up Touch ID, Face ID, or Android fingerprint on your compatible device

Learn more

Digital M&S Pass

Find out how to set up and use your Digital M&S PASS

Learn more

Mobile app statements

You can now view your statements in the M&S Banking App

Learn more

Apple and the Apple logo are trademarks of Apple Inc, registered in the US and other countries. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.